Schick Moving & Storage Company

Move report
7/31/
Allied/Schick Order # X
General:
Of the moves I have done in my lifetime, this was the worst, and most stressful move I have ever experienced It was unprofessional, ill managed, and unsupervised, resulting in complete disaster Numerous contractual commitments were broken Furthermore, there was a complete breakdown in leadership
Issues:
The packers, *** and *** were generally uncooperative They were insulting to me, the customer, and got into several loud and crude arguments with ***, the Driver I asked *** to call ***, my Allied/Schick agent and get it resolved, and he said he didn’t care about ***, “he is just a stupid salesman.” And besides, *** noted that he technically works for Berger, and not Allied or Schick, and therefore it was up to me to handle the problemThe packers refused to pack the glass on the curio cabinet, and refused to pack the grandfather clock as indicated in the contract When I showed the packers the contract, they refused to read it, and said they do not take orders from Allied, Schick or drivers since they are independent I asked them to call *** my agent, and they refused saying that they don’t work for ***, and that, “*** and his father can go to Hell” They later relented and reached a compromise with *** and the Driver
The packers, and *** were asked to specifically wrap and box the antique wicker tea cart , and they refused It was later damaged in transit and is ruined I had specifically addressed this with *** at the onsite inventory visit, and later with ***, the Driver, and they both assured me that this would be protected properly
***, the Driver, in our initial meeting said that he was not responsible for the loading job, and that he had no supervision responsibility for the loaders or the Packers This was to be one of the main reasons why we had much of the trouble at loading and unloading time More on *** throughout
The Bingo sheet He laughed at the bingo (household goods descriptive inventory) and treated it with disdain I doubt it was done accurately, or thoroughlyOn the unload, he ignored the bingo sheet completely, and refused to keep track of the items, but merely checked them all off at one time and demanded that I sign it, and even argued harshly that he didn’t want to write down the damaged goods, which I did partially on the worst items, much to his anger
Choice to drive on an unmaintained roadNo one properly informed me when the unload was going to take place, and it was just luck that I was present for the move *** did call me when he was minutes away, to ask for the offramp, which I gave him specifically Instead, he chose to take a shortcut on an unmaintained dirt one-lane fire road through the forest The road had approximately hoopdeedoos (closely spaced ups and downs of road elevation about feet high), as well as many pot holes up to a foot deep that even a small truck would have difficulty avoidingThe road also had long stretches of washboard surface It was there that all my belongings were subject to constant jostling, pounding bumps and potholes It was a wonder the whole truck and trailer didn’t get stuck My belongings were certainly abused unnecessarily, and I consider this to be wanton negligence, and beyond coverage by the insurance At least boxes were crushed and I have attached many picture examples
*** arrived about 9am to unload, and immediately started to loudly complain about the driveway He blamed me for the fact that the driveway was not good enough for his rig, and that he needed to get a shuttle truck I was never at any time asked to describe the driveway, not am I qualified to do that anyway since I have never operated a large moving van and do not know anything about their driveway issues
Insufficient workmen for the job At 10:30am, the shuttle truck was on site, and three local workmen (two experienced, and one first time guy with NO TRAINING WHATSOEVER for unloading *** only worked part time because he spent a significant amount of time on his cell phone doing “business” So, we had two professional movers, and a trainee, and a part time driver to do the unloading No unpackers had been called, and of course, *** confirmed that he doesn’t unpack packer’s work or crates He only helps the movers As of this date, the crates and some of the company packed items are waiting to be unpacked according to our contract I told him that we needed more people, and he said that wasn’t his responsibility, even though now we had significantly more to do since the shuttle took much more time for the unloading process He refused to exert any supervision on the loaders, claiming that they did not work for him Leaderless, the workmen proceeded on a lazy pace To summarize, there were a number of reasons that we only partially completed the move at 11:pm that night
*** decided that he did not have the “equipment” to move the piano, nor did he have the time since it was already 11:30pm, so I reluctantly agreed to put in in the garage *** has promised to help with this one, and I am waiting for Allied to send people that could move it; along with the packer to uncrate the rest of my belongings
The fight with my neighbors incidents After about hours of actual loading, the workmen started to rebel (remember mostly unsupervised), saying they couldn’t work without food So I was extorted to buy them lunch Giving *** money to go buy lunch Since he couldn’t get the workmen to provide their car, he had to borrow my car I reluctantly let him borrow it On his return, he exceeded the speed limit for the neighborhood which is MPH and upon his arrival was racing at or 50Mph (neighbors said 90, but probably exaggerated)The road is dusty, and raised large clouds of dust Angry, my neighbors came out of his house to remind him of the speed limit, *** and the rest of the workman got into a crude and aggressive verbal fight that bordered on a fist fight All the workman were taunting the neighbor I broke it up Even as the neighbor was walking away, the workmen continued to taunt him led by *** VERY UNPROFESSIONAL Later the man returned with two buddies to make good the fight instigated by your Allied *** and the workmen Luckily, my lady neighbor next door, whom I had recently met for the first time, came out and diffused the altercation
Broken and damaged items through negligence
aAntique end table: Table leg broken off
bHouse entry deck was damaged by dragging the Master Bedroom dresser I requested that *** use a blanket as protection, but they refused
cAs a result of “b.” above, the Master Bedroom dresser was also damaged on the bottom of the leg and on the top surface corner
dPicture and glass were smashed when a leg from a piece furniture jammed through its protective box and packing material due to bad loading or the rough ride through the unmaintained road
eAntique Chair decorative front brace was smashed into several pieces
fI am still unpacking boxes, many that are crushed by the rough ride and sloppy packing, that may reveal other damaged goods due to reckless driving on a bad road chosen by the driver