Schicker Automotive Group

Thank you for the opportunity to respond to this customer concern.This vehicle has not returned to our Service Department since June 9, The first step in any repair process is to have a technician in our facility diagnose all concerns The customer should schedule an appointment for that purpose At that time we can determine what if any assistance is available

12/28/10:38am Mediator called BUS, was forwarded to VM for Service Manager *** *** first, didn't leave a message, called back and was forwarded to the VM for *** *** (no title mentioned)Left VM. 1/4/11:12am Mediator called BUS"*** *** is busy," left VM. 1/5/3:18pm Mediator called BUSLeft VM for *** ***

We had his credit card information on file to hold the truck for daysWe never ran the cardHe was never charged for anythingWe made several attempts to contact him on this accusation but he never contacted us back

He bought the corvette and I know there was the issue with the check engine lightHe drove it home to Michigan and contacted us with the issueObviously we could not fix it from hereOur salesperson who worked with him is no longer with the company so I do not know the full details, but as far as
I know it is resolved

Ms. [redacted] bought a 2011 Hyundai Sonata from McMahon Ford/ Schicker Ford on 5/19/2017. At the time of the sale, it had 132,900 miles. Ms. [redacted] contacted us the next week with concerns she had. We had our shop check out  the car at NO cost to Ms. [redacted].It was determined that she needed a new...

engine. We put her in a loaner car for 3 weeks while her car was being repaired. The warranty only covers rental for 1 week, but due to Ms [redacted] letting her insurance lapse we were unable to put her in a rental at all. In order to accommodate Ms. [redacted] we supplied her a car from our retail inventory and covered the insurance.  The car we put her in had a tire go flat while she was driving it. We repaired the flat tire at no cost to her. We always made sure Ms. [redacted] had transportation while her vehicle was in the shop. At no time while we had her Hyundai in the shop did Ms. [redacted] go without a car.  Ms. [redacted] has our Q-Cert Warranty which covers the powertrain ONLY. The deductible for all customers is $200. Her warranty was never “revamped”.

Thank you for the opportunity to respond to this customer concern.This vehicle has not returned to our Service Department since June 9, 2017.  The first step in any repair process is to have a technician in our facility diagnose all concerns.  The customer should schedule an appointment...

for that purpose.  At that time we can determine what if any assistance is available.

Complaint: [redacted]
I am rejecting this response because: No resolution has been made to me.  [redacted] was my Salesman.   In correspondence, he referenced communicating and turning over the repair bill to his boss [redacted].  The fax'd copy from the GM dealership was sent on the 7-18.  This was turned over to [redacted].  In conversation on 7-21, the bill was lost and I texted a picture of the bill to [redacted] on the same date and he responded that he was forwarding on to his boss.  The last communication from [redacted] was on 7-28 and stated he was told it was turned into the office.  Apparently on vacation and indicated he would check when he returned.  Never heard from [redacted] again.The bill has been provided on two occasions.  Apparently both copies have been lost or tossed.  The word resolution would indicate they have reached out and resolved.  This has not happened. 
Sincerely,
[redacted]

12/27 10:01am Mediator called CONS to get update. Left VM.12/27 10:33am Mediator received call from CONS. "There's been no update, or contact. I'd still like a refund. I have paperwork from the sale that shows they certified the repaired items as in good condition."