Schicker Ford of St. Louis

McMahon Ford rescinded the sale of the Dodge Dakota with Mr*** *** because of his concernsThis should satisfy the complaint *** ***

Initial Business Response /* (1000, 7, 2015/10/21) */
Mr*** (cust) purchased a used vehicle from McMahon FordAfter purchase was completed Cust wanted McMahon to purchase new tires for his vehicleMcMahon declined to make that purchase since the tires still passed MO vehicle inspection
standards and McMahon does not warranty tire wear on used vehicles
After some discussion Cust said he would be happy if McMahon would pay for one tireMcMahon originally declined the offerMcMahon reconsidered and agreed as a one time goodwill gesture to pay for one tireI called Cust and made the offerCust declined, saying McMahon should have done that when Cust offered it originally
Unfortunately, at this time McMahon will have to rescind the declined offer to replace one tire on this vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I went to mcman ford and ended up paying for something even when I was told it was not going to have to no dynastic I m mentally disabled and I'm feeling tooken advantage of
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/04/16) */
Customer states that a dealership is southern Missouri told them an engine replacement was required on this vehicle
A repair order was created on this vehicle 3/25/at McMahon FordOur Technician spent time inspecting engine and trans to
verify any noise concernTech was not able to duplicate any concernWhen the Service Manager (SM) ** *** heard about the situation; he had the vehicle brought into the shop and raised on a lift to inspect himselfHe also could not duplicate any noise concern(SM) then took the vehicle and drove it for days as his personal vehicleAfter 100+ miles the vehicle was inspected again will no failures foundCustomer has a powertrain warranty up to 150,miles or years from the purchase dateWe would be happy to install a new engine under that warranty if the engine had failedAt this time we cannot recommend any repairs

Thank you for the opportunity to respond to this customer's concernWe have not seen this vehicle in the service department since Feb The customer has an appointment scheduled for April 11thThe appointment is for a concern that we have not inspected beforeWe will review this new concern and
decide what needs to be done to resolve the concernThank you in advance for your help.** ***

Initial Business Response /* (1000, 7, 2015/11/30) */
This has been resolved with the customere
Initial Consumer Rebuttal /* (2000, 9, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This vehicle is in the service department nowThe concerns that were verified are being addressed and correctedNot really sure where the confusion is coming into playThe vehicle should be ready for the customer tonight

Initial Business Response /* (1000, 5, 2015/04/24) */
Contact Name and Title: ** ***
Contact Phone: XXX XXX XXXX
Contact Email: **@mcmahonford.com
*** Service Director ** *** contacted the customer to see what we could do to helpCustomer has been dealing with *** Service
Department in attempts to resolve her concernsShe also has an open case seeking assistance from them
Mr*** gave his cell number to her in case she needs further assistance resolving her concerns
Initial Consumer Rebuttal /* (3000, 7, 2015/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate Mr*** calling in response to my complaint, my issue is not with him or their service departmentMy issue is with the vehicle itself and how rudely my boyfriend and I were treated when we came in to discuss things with the sales managerMr*** was so condescending, demeaning, and insulting that at a minimum a personal apology should have been in orderInstead, to date, neither he nor his general manager *** *** have returned any phone calls or offered any sort of apology...let alone make any effort to atone for the entire situation with my vehicle

Initial Business Response /* (1000, 9, 2016/01/02) */
The transaction between *** *** and McMahon Ford took three days to finalizeAt no time during the selling process were the Illinois taxes discussedNeither *** or her sister brought them up and it never was part of the negotiating
process
Ms*** was looking at two different KIA Souls during her visitShe also debated on whether to trade her Dodge Stratus or to keep it
She took delivery of the KIA Soul on Saturday November 14, and returned with a check to finalize the entire transaction on November 16, She failed to bring in her title for the Dodge Stratus she traded in as promisedShe assured us that she would mail it to us, but as of this writing has failed to do so
McMahon Ford agreed to have her KIA Soul interior re-cleaned to her liking which was done*** *** agreed to get her touch up paint which he did at his own expense
Getting *** an owner's manual is not a problem, but Ms*** still owes McMahon Ford a negotiable title to her tradeSeveral employees have tried to contact ***, but have never been able to discuss her concerns or ours
*** *** last attempt at trying to discuss the transaction and her obligation to provide a legal title was January 2, Once *** heard *** *** voice she hung up on him
If you have any further questions of concerns please contact me directly
*** ***

Complaint: [redacted]
I am rejecting this response because: The response is what I expect.I will contact the business and pay the amount that I agreed on for the diagnostics,. and take may business else wear.I would further like to request for 3rd party mediation to review the warranty issue 
Sincerely,
[redacted]

Thank you for the opportunity to respond to this customer concern. I did some research on the 2 extended policies listed as covering this vehicle. The covered items on the buyers guide are listed on the buyers guide that the customer attached to this complaint. The other warranty is an AUL warranty....

Both warranties are powertrain and do not cover any of the specific concerns the customer is currently having with the vehicle. These are very basic contracts that cover only severe or catastrophic losses such as engine or transmission failure. Even though the customer does not have coverage for these concerns; [redacted] Automotive will be happy to help with a reduced labor rate to make the corrections. Please advise if the customer wishes to take advantage of this opportunity. Respectfully,[redacted]

Thank you for the opportunity to respond to this customer concern.At this point, I am not sure what the customer is requesting. I offered to perform a diagnostic system test at no cost to the customer if the customer is willing to bring the vehicle to the service department. I do not know what repair needs to be performed at this time, since the vehicle has not been to service since July 20, 2016. I cannot say what assistance (if any) will be offered after the diagnostic is performed, because I do not know what the results of the diagnostic will be.  I am very limited as to what assistance can be offered if the customer does not want us to inspect and perform diagnostic on the vehicle; .  Respectfully,[redacted]Fixed Ops Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Got refund today.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this customer concern.Apparently there is a misunderstanding here. The vehicle needs further diagnosis. This would be performed at no cost to the customer. I believe we have a fix for his sunroof concern and I believe we can resolve his instrument cluster...

concern as well. I left a voice mail for this customer but have not heard back yet. The customer did pay his invoice and took the vehicle.

Thank you for the opportunity to respond to this customer concern.We have this vehicle in our service department now. Since this customer has owned the vehicle, we have inspected it several times looking for the no start concern to occur. We have replaced the alternator and battery as a goodwill...

gesture (at no cost to the customer) trying to resolve a phantom concern. We have had the vehicle for some time now and it still starts without issue. We will continue to monitor the vehicle to see if a failure occurs.

Thank you for the opportunity to respond to this concern. The customer has not been in for service since the no cost lube oil and filter change was performed. Before and concerns can be addressed, the vehicle will need to be inspected to see what concerns are present. The customer should schedule an...

appointment for diagnosis of their concern. That will be the first step in this process.Thank you in advance.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The following has already been completed to customer satisfaction: Hood shocks were shipped to customers home, McMahon Ford has sent the reimbursement check for $25.00 to cover inspection expense, The cancelation for GAP has been submitted and awaiting refund. The address cannot be changed since...

that was the addressed provided to the State and lender at the time the contract was written, this information was provided by the customer from her driver license.  If you have any additional questions please send request to [redacted]@mcmahonford.com Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our normal procedure is not to refund any monies in cash. This customer was issued a check the day he requested it. He should have it by now. His concern should be resolved. If not please let me know.Thank you in advance.[redacted]