Schicker Ford of Union

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Vehicle returned back in our service department August 26th Repairs were made at no cost to customer There is no further repair needed at this time

Thank you for allowing me to respond to this customer concern *** *** is the Sales Manager of the Barreth Ford storeHe was unaware of this customer concern until we received this information from the Revdex.comHe has assured me that he will resolve this concern with the customer with in one
week.Thank you again.** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have yet to hear anything from the company since the Revdex.com has contacted me with their responseI would like to hear from the Sales Manager so we can resolve the issue
Sincerely,
*** ***

Initial Business Response /* (1000, 11, 2015/08/13) */
Contact Name and Title: *** *** Office Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@barrethcenter.com
Customer purchased a pre-owned vehicle from another dealer, the vehicle is a Lincoln which apparently had mechanical
problemsThe selling dealer attempted the repairs, but was unsuccessfulUnsatisfied with their attempted, she contacted LincolnCustomer brought the vehicle into Barreth Ford, we have been trying to resolve the issues, unfortunately the prior repairs that have been made on her vehicle have made this process even more difficultLincoln has authorized her to receive a rental and she has had a rental vehicle for a total of days
We are still trying to clean up the mess from the selling dealer whom she purchased the vehicle from, and we have been in repeat contact with the customer trying to help her anyway we canAs a matter of fact, the vehicle was brought in today, and we are looking at it againCustomer appeared to be understanding and she realizes this is not our fault, and appreciates that we are trying to help her

Vehicle returned back in our service department August 26th.  Repairs were made at no cost to customer.  There is no further repair needed at this time.

Initial Business Response /* (1000, 7, 2015/07/09) */
Consumer brought his vehicle to our shop for an A/C issue. He did ask for a courtesy vehicle. Unfortunately these vehicles are not always readily available and are not guaranteed. This is why in addition to a courtesy vehicle we offer a...

shuttle service. We did in fact extend this service to him. We told him we could drop him off and pick him up from his place of employment. This option wasn't satisfactory. Since this wasn't a safety issue, setting another appointment was another option for the customer. Once again, this wasn't satisfactory. The final option the consumer had, he could contact Ford himself and see if they would authorize a rental vehicle. Customer did contact Ford.
We tried to explain to the customer that his aftermarket warranty didn't apply with this issue, because his factory warranty was still in place. The extended warranty only is applicable once you are "out of the factory warranty perimeters".
A decision was made and Ford has been informed of the situation. The consumer is not only our customer he was also an employee; who was terminated PRIOR to this complaint. He was let go due to posting derogatory comments about the dealership and fellow employees on social media. He has been unhappy and unsatisfied with the dealership and the service department in general, the suggestion was made he should find another Ford dealer to service his vehicle. Ford agreed. Unfortunately this conversation happened after Ford complied and offered him an extended warranty.
Just a side note. Customer posted several comments about the dealership, the service department, and the Service Manager, [redacted] on social media FOLLOWING this complaint. Several employees attempted to explain to the customer, and correct his inaccuracies, to which the customer's wife made an apology on behalf of her husband for misrepresenting the facts and the statements he had made.
The customer stated he wants to cancel his aftermarket warranty, all he has to do his fill out a request form. He has yet to comply or request the cancellation from the accounting department. Upon receipt, we will forward his request to the warranty company and they will process the cancellation and any applicable refund.