Schiek's Camping Center

I am writing in response to the referenced complaint.This complaint came to my attention on June 20, with the receipt ofyou.rletter and the formal complaint.We are a small family owned business with S sales locations; we oversee all threelocations and we make every effort to ensure that each location is providing superiorservice to our customersThe camping season is short in Wisconsin and we understandthat our customers expect and deserve quick and efficient service so that they can enjoythe season.After I reviewed the situation discussed in this complaint, it is apparent that thecustomer that generated the complaint did not receive the superior service that westrive to provideI contacted the customer on the 21" and we discussed her complaint.I offered a solution that the customer 'Was pleased with.It was an extremely hectic end to last season and continued to be so for the beginning ofthe spring season, as we built a new store in Manitowoc and moved our operation fromthe IDe} store to ManitowocWe made every attempt to remain organized and run thebusiness with efficiency as we prepared the new sight, built the new store and completedthis moveI regret that there was any interruption to our business practiceduring this time.If you have any questions, please do not hesitate to contact me.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund is satisfactory to me. Please see attached letter for my clarification as I would also like *** *** to be made aware of why I was so disappointed in the service that I received.
Regards,
*** ***

I am writing in response to the referenced complaint.This complaint came to my attention on June 20, with the receipt ofyou.rletter and the formal complaint.We are a small family owned business with S sales locations; we oversee all threelocations and we make every effort to ensure that
each location is providing superiorservice to our customersThe camping season is short in Wisconsin and we understandthat our customers expect and deserve quick and efficient service so that they can enjoythe season.After I reviewed the situation discussed in this complaint, it is apparent that thecustomer that generated the complaint did not receive the superior service that westrive to provideI contacted the customer on the 21" and we discussed her complaint.I offered a solution that the customer 'Was pleased with.It was an extremely hectic end to last season and continued to be so for the beginning ofthe spring season, as we built a new store in Manitowoc and moved our operation fromthe IDe} store to ManitowocWe made every attempt to remain organized and run thebusiness with efficiency as we prepared the new sight, built the new store and completedthis moveI regret that there was any interruption to our business practiceduring this time.If you have any questions, please do not hesitate to contact me.Sincerely,

I am writing in response to the referenced complaint.On May 19,we did work on Mr***'s *** ***It was brought in to havethe furnace tested and cleaned.We cleaned rust and debris from the furnaceOur technician worked on the unit for 45minutes and continued to test it for an
additional hours and mjnutesDuring that period,the furnace ran wellA gasket was replaced on the front of the unit.Mr*** was charged of an hour at our standard rate of $His total bill, with taxwas $*** *** picked up and paid for the unit.On October Mr*** returned and stated that the blower fan on the furnace seemed to berunning at only half speed, one taillight was not working, a cover on his range hood vent wasbroke and he also requested that one LP tank be filled.Regarding the furnace, we found that the blower motor was not operating properlyDue to theage of the unit we were unable to obtain parts to repair itAl though the blower motor wasworking months earlier, when it was cleaned and tested in May, this blower motor is nearlyyears old; any number of things can go wrong with an electrical unit; jarring as the traveltrailer was moved, extreme heat, etc.In regards to the lights: They were testedWe replaced the left taillight, as it was inoperable.The bulb socket tabs were broke off, due to ageThe right side bulb was working properly andtherefore was not replaced.In regards to the LP Tank: The LP tank was weighed at our LP station, filled to capacity,requiring pounds.In addition, we replaced the range hood vent coverThe cost of the part was $110.20.We believe it was ***'s *** that came in to pick up the TravelmateHe insisted that wereplaced the wrong taillightWhile he waited, we removed the right side, working taillightand replaced it with a new one.Schieks is a small family owned and operated businessWe work hard to maintain goodrelationships with our customers and to build a good solid reputation.We take complaints such as Mr***'s very seriouslyAfter talking to all the employeesthat were involved with the repairs to Mr***'s Travelmate we feel that we provided goodservice to Mr***However, in good faith, we will refund the full amount of both repairinvoices to Mr***.I have enclosed copies of both repair orders'vVe hope that you agree that the hilling for theservices and parts provided were also reasonable.If you have any questions, or require clarification on anything, please do not hesitate to contactme