Schiit Audio Reviews (%countItem)
Schiit Audio Rating
Address: 24900 ANZA DR SUITE A, Valencia, California, United States, 91355
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Address: 24900 ANZA DR SUITE A, Valencia, California, United States, 91355
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Company wants me to buy a 4th power supply
I bought a Vali model headphone amp with power supply (P
S) 10+ years ago.
In 2014, the power supply died. I bought a 2nd PS from Schiit.
In 2016, this PS died. I bought a 3rd from Schiit.
2020, my PS died or my Vali amp died.
I emailed customer service (CS) asking as a long time, valued, customer, if I could send them my Vali amp w/ PS so they could QA/QC it and send me a new one and charge me the difference.
They said no, $65/hr to look at it, out of warranty
I complained by email to Schiit about *** CS. They said would send PS and provided USPS tracking number. But it is an invalid number
I'll send you my Vali and 3rd power supply. You provide postage You can QC/QA for your R&D info Send me back my old Vali and new power supply if both work to spec or send me a new Vali w/ PS for being a long time loyal disappointed customer or send me a new power supply
. *** contacted Schiit Audio's customer support because a wall transformer for his Vali headphone amp died. He originally purchased this unit on July 1st 2014 and in May of 2016, purchased a replacement power supply for the original one that failed. When we were informed this purchased power supply failed in January of 2020, we sent him a complimentary power supply free of charge, even though the power supply was out of warranty. . *** was not satisfied and demanded that we guarantee we replace the power supply should it fail again. We told him that we wouldn't because this was a one time courtesy and his power supply was only covered under a two year warranty. . ***'s complaint is inaccurate and unfair. . *** purchased one extra power supply according to our records, and even out of of the two year warranty, we replaced at our own cost. He received his power supply on the 24th of January. Any comments about extra charges were in reference to the possible costs if repairs we needed to an out of warranty unit.
(The consumer indicated he/she DID NOT accept the response from the business.)
t, its out of warranty. I complained in response about their lack of empathy as a loyal customer experiencing crappy equipment. After a few more heated email exchanges the company sent me a 3rd power as a "one time favor" as if they are doing me a favor and they are loyal to a inferior power supply.
The company is at least consistent; the customer service sucks and their power supplies suck.
The power supply I bought in 2014 died in 2016. I bought a second from the company. This second supply died in 2020. I complained and the company said tough s
For the 3rd time, the company has not responded to my request for me to send them my old Vali for their own QC/QA giving them a chance to figure out why their product died and improve their product. I asked them to send me a new Vali and I'l pay the difference in cost.
The company was slow to respond to the Revdex.com complaint further documenting their disregard to loyal, long time, disappointed customers. Their response probably took 5-10 minutes to write and is incomplete to my original complaint, (trade-in)
I'll continue to share my experience with the products I've bought where and when I can and about their crappy customer service. At least they are consistently crappy like their power supplies and customer service.
I remain, *** carpenter
I have attached one of email exchanges between . *** and our customer service team. The unit . *** is referring to has been out of warranty since 2016. His replacement wall transformer also has been out of warranty since 2018. As a courtesy, outside of our contractual responsibility to . ***, we sent him a replacement wall transformer.
The unit . *** is referring to, Vali, is no longer in production. A completely different version of the amplifier, Vali 2, has replaced the unit. We offered . *** the chance to send in the unit, and for a small fee, we could repair his current product. He refused. His recommendation of sending in his out of warranty unit for a new unit, with a new warranty, upgraded features and charge the difference is completely unreasonable. . *** has gotten more than fair value out of the unit he originally purchased and now is attempting to get a brand new unit with a brand new warranty at a heavily discounted rate.
Everything Schiit Audio has done was either completely within the terms for our products or exceeded those terms.. *** was treated with respect and our customer service employees were met with hostility. We acted within the terms initially agreed upon at the time of purchase and ask this complaint be removed.
(The consumer indicated he/she DID NOT accept the response from the business.)
Bottom line:
These fools wanted me to buy a 3rd power supply for $20. $10 for the device and they charge $10 for shipping. I had to argue with a supervisor to get a 3rd for free. I'll continue to share my experiences with the company.
The "small fee" mentioned was $65 and that takes me 5 hours to earn at my job. Wages must be pretty high in San Jose? They aren't here in Tucson.
We can close my complaint as a dissatisfied long time customer who experience poor customer service. I reject their attitude.
Most companies would appreciate a loyal customer. Thank them for buying 2 replacement power supplies and humbly provide a 3rd at no cost. The price difference between the old Vali and new Vali is less than the "small fee". The difference is $50 which I would have paid as noted in the 1st email to the company.
consistent "***" power supplies and ungrateful customer service
I remain
On April 15, 2019, I accepted Schiit website's price to purchase a Freya amplifier, and immediately paid with credit card, subject to shipping delay.
After I ordered the item, I received email messages about further delays in shipping. Then, this morning I received a message that the model I ordered was no longer being made, but that for an extra *** I could purchase the new and supposedly improved model. At no previous point did Schiit's website say anything about discontinuance of the old model or the need to pay a higher price for a new model. All my communications with Schiit prior to today were about shipment dates for the suddenly discontinued (and less expensive) model.
I would like them to comply with the initial sales agreement by sending me the advertised amplifier, whether the old version or new, for the advertised price, which I paid.
Mr. did indeed place an order for the Freya amplifier. As Schiit Audio was coming out with a new series, the back orders for all Freya amplifiers were delayed until the new version, Freya + and Freya S became available for purchase. We purposely did not want to sell an older unit to a customer when we have a new and improved version right around the corner. When these units were released, we informed all customers that Freya was being discontinued and that Schiit Audio was releasing two new units available for purchase. We gave this option to Mr. at which time he refused to pay the the price for the newer model and demanded we give him the new model at the previous price. As we never charged Mr. and only a temporary authorization was placed for his order, no money was ever exchanged for the product. We had back orders for a product that was going to be discontinued. We informed all customers that the product they were wait-listed on was being discontinued. Mr. never paid for the item. He was informed that the product was being discontinued and informed him of his options if he wished to continue with his purchase. Mr. declined, threatened to report us to the California Attorney General's Office for our immoral and illegal business practices. As you know, we have the right to refused service and at no time did we ever take money from a customer without providing the customer with the product they intended to buy. Mr. also informed us that he has purchased a used older model of Freya, seemingly resolving his situation entirely. In no way did we ever commit any immoral or illegal actions. We discontinued a unit and informed those with back orders of the change and let them know their options. For these reasons, Schiit Audio feels this case should be dismissed. Please see the attached email exchanges.