Schild Construction, LLC

Revdex.com: I have reviewed the response and accept, although decline used part they are willing to give me as I have already purchased a new partIt was an as is plow but the plow mount and all wires were brand new in bagsI would have thought an established company would have the correct and accounted for parts that they soldI trusted that all parts were accounted for and since it was fall season, I did not check it at the time being very busy with leavesIf I wanted something incomplete I could of done that on [redacted] I will never do business with you againPlease forward to Cromwell AutoThank you Sincerely, [redacted] ***

In the spirit of Good-Faith, Cromwell Automotive is willing to offer the complainant a used headlight harness from module to the grill for his plow, other than that we are within our rights to not offer anything as the complainant signed a receipt stating the equipment was purchased in condition, which means it was a buyer-beware situation, at which point he should have inspected everything at the time of sale to be sure it was up to his standards and not come back days after the date of purchase claiming missing parts

purchased a used plow system. new mounting hardware installation of system took business 5 days to install and return to me. the first time I used the vehicle the turning signals and flasher was not working properly . when I got done I shut off truck. I had to restart truck to put plow blade down...

the battery was dead. the checkengine light went on battery light went on the plow went down. the next day I jump started the truck, it started but I was unable to get plow to go up . do to this I am unable to use this vehicle the plow is stuck down. I cannot take plow off vehicle properly because the chain on the plow is too small and wont get slack enough to remove properly. truck was fine until plow was put on it.

[redacted]
[redacted]
[redacted]
[redacted]
* here is the signed invoice for [redacted]. Mr. [redacted] purchased a used plow set up from us(which all used plows are sold AS-IS), that had multiple...

brand new parts in the kit, we did this in order to make him happy and not have any problems with the install. If there was a part missing I would have expected to hear about it ASAP (not 60 days later) at which point we would have remedied any issue that might have arisen even with an AS-IS sale. I cannot produce additional parts 60 days after the sale. The parts could have gotten lost or anything  could have happened to them, they should have been checked at time of sale or shortly thereafter.  That would have fallen on the customer, not us at that point.   Please feel free to contact me with any other questions regarding this matter.   Regards, Rodney B[redacted]

We addressed [redacted]'s complaints on the [redacted] within one week of him coming in and voicing his concerns. Even though these issues were not covered by the warranty that we placed on the vehicle (we do not have to put any warranty on a car that is 7 years old or older) ([redacted]) but we do warranty our used cars for 30 days for the [redacted] (engine/transmission) . For the dash board we replaced two burnt out bulbs which we had to order from the dealer as they were special mini bulbs, we advised [redacted] of this and he had no problem with the wait at that time.  As far as the temperature gauge the car would warm up within 3-5 minutes of a cold start up but we replaced the thermostat, gasket and coolant anyways-free of charge to [redacted] as an act of Goodwill on our part. There were no further problems with the car at that time and [redacted] took the car, a few days later [redacted] came back saying the dash board was still not bright enough and we turned the dimmer switch up to high at that time, he was happy again. When he came back again another few days later we checked the dash illumination and could not find any problems with it. It was fully lit and bright even though [redacted] insisted it be brighter. We informed [redacted] that we cannot make the dash any brighter than [redacted] made it from the factory. He was ok with this at the time.  We addressed all of [redacted]s concerns prior to him making any formal complaints to Revdex.com or CTDMV (which I suspect he attempted to and DMV rejected his claims). We never stopped attempting to make [redacted] happy but did have to remind him that he bought a 13 year old used car that runs and drives great, not a brand new 2015 car. We strive very hard to retain our A+ rating with the Revdex.com with everyone of our customers and we attempted to do this with [redacted], but unfortunately we don't seem to be able to please him with whatever we do. It should also be noted that this car has multiple dents that were not on it when we sold it a couple of months ago and its filthy like it has been off road in the mud.As far as the [redacted] plow, we installed a used snowplow on a 20+ year old truck, we had to wait for the parts to come directly from the manufacturer which we informed [redacted] of before starting and he was ok with that as the age of the vehicle the parts are not readily available anymore. Upon completion of the plow everything was in working order as it should be. When [redacted] came back a few days later to tell us the plow was not working we told him to simply bring the truck back and we would address any issues it may have whether we caused them or not. Every plow manufactured can be lifted to transport as plows do break down. We explained how to raise the plow in order to get the truck back to us, but as of yet he has not brought it in for us to diagnose the problem.  We cannot make house calls. We have no way to do this, we must work on the vehicle at our business. To ask that of us is being unreasonable.We have tried to make [redacted] happy with every issue he has had, but we do not seem to able to, it should be noted that [redacted] has come speeding into our parking lot, parked his car in front of the office and started yelling obscenities at the top of his lungs, we have had to ask him to leave as he was scaring our customers one of which was a mother with her 2 young children.So in closing, we will still look at [redacted]s plow/truck as we have said all along we would as long as he gets it to us and treats our employees and other customers with respect, as far as the [redacted], I am not sure what else we can do to make him happy....

Revdex.com:
I have reviewed the response and accept, although decline used part they are willing to give me as I have already purchased a new part. It was an as is plow but the plow mount and all wires were brand new in bags. I would have thought an established company would have the correct and accounted for parts that they sold. I trusted that all parts were accounted for and since it was fall season, I did not check it at the time being very busy with leaves. If I wanted something incomplete I could of done that on [redacted]. I will never do business with you again. Please forward to Cromwell Auto. Thank you
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The seller should have also checked to make sure all parts were accounted for. I did not check right away because it was mid fall and I was not setting anything up for winter yet. The fact that they said they gave me new parts has no matter to the issue because I paid for those new parts, and they did not give me all parts that I paid for.
Sincerely,
[redacted]