Hello,Schlitterbahn Waterpark Corpus Christi is a new waterpark that has been under construction since 2013. We have advertised that the park would be open sometime in the summer of 2015, but due to the nature of the construction process, we did not advertise a specific date or month. We have...
implemented a rolling opening of the park this year. We have provided full waterpark experience since early June this year, and have added other attractions in the weeks that followed to make the experience even better. A full list of attractions that are currently operating is available at [redacted]. As a bonus to our guests, there are additional attractions opening in the weeks to come as well.Our season pass holders have unlimited access to the park through September 20, 2015. Guests who buy a season pass today (July 17, 2015) still have 46 operating days in which to use their season passes. The average guest uses a season pass approximately 6 times, so there is still an opportunity to visit the park this season the average number of times or more. Thank you for your inquiry. Please let me know if you need additional information.Sincerely,[redacted]Corporate Director of Marketing & SalesSchlitterbahn Waterparks & Resorts
Complaint: [redacted]
I am rejecting this response because: I have called numerous times and spoke with many different people at schliterbahn as I was passed around from person to person. I was either told they did not know or that a refund could not be made. I informed all of them that I have never even used my passes so everything is intact. I was still told that I would not be able to receive a refund. If all I had to do was bring my tickets back to refund my money then the staff who works there should have knowledge about this. I still have not used the park nor will I. I would like an informed person to speak with who will not give me the run around just because they " don't know" to speak with.
Regards,
[redacted]
To whom it may concern,In response to the complaint lodged against The Resort at Schlitterbahn, please see the following recap:-With regard to the feedback on HVAC inconveniences, we acknowledge that there was an unforeseen concern, which we responded with a temporary resolution (please see feedback...
below for additional follow up for resolution).-With regard to the claim of bed bugs (or something biting the guests in their bed), we received this information post-check out when the guest notified us of this. We immediately conducted an inspection of the room in it's entirety, but did not find any evidence of activity. Additionally, we solicited our 3rd-party pest provider to conduct an inspection. Again, he advised that he found no evidence of such activity. I have looked into the matter regarding one of our supervisors not following through with communication, and this is certainly something we will honor and address. That said, we have been attempting to make contact with this guest since hearing of their experience and would like to discuss their stay. The contact information we have on file is all that we have to use, but we do feel appropriate compensation should be issued and would like to discuss this with the guest. Respectfully,Resort Director
Complaint: [redacted]
I am rejecting this response because:
I paid for a full park experience, not a few rides and it does not matter to me how many times the average user goes to the park. My plans were to experience a fully functional park everyday of the week while my son and mother were visiting during the summer. That is what I was promised, and that is what I wanted. The staff should be more informed on what is going on in the park and be able to assist in answering questions honestly and not giving the answer of" I don't know, they don't tell us anything." I just want my refund since I did not get the so called schliterbahn experience.
Regards,
[redacted]
Hello,Schlitterbahn Waterpark Corpus Christi is a new waterpark that has been under construction since 2013. We have advertised that the park would be open sometime in the summer of 2015, but due to the nature of the construction process, we did not advertise a specific date or month. We have...
implemented a rolling opening of the park this year. We have provided full waterpark experience since early June this year, and have added other attractions in the weeks that followed to make the experience even better. A full list of attractions that are currently operating is available at [redacted]. As a bonus to our guests, there are additional attractions opening in the weeks to come as well.Our season pass holders have unlimited access to the park through September 20, 2015. Guests who buy a season pass today (July 17, 2015) still have 46 operating days in which to use their season passes. The average guest uses a season pass approximately 6 times, so there is still an opportunity to visit the park this season the average number of times or more. Thank you for your inquiry. Please let me know if you need additional information.Sincerely,[redacted]Corporate Director of Marketing & SalesSchlitterbahn Waterparks & Resorts
Complaint: [redacted]
I am rejecting this response because: I have called numerous times and spoke with many different people at schliterbahn as I was passed around from person to person. I was either told they did not know or that a refund could not be made. I informed all of them that I have never even used my passes so everything is intact. I was still told that I would not be able to receive a refund. If all I had to do was bring my tickets back to refund my money then the staff who works there should have knowledge about this. I still have not used the park nor will I. I would like an informed person to speak with who will not give me the run around just because they " don't know" to speak with.
Regards,
[redacted]
To whom it may concern,In response to the complaint lodged against The Resort at Schlitterbahn, please see the following recap:-With regard to the feedback on HVAC inconveniences, we acknowledge that there was an unforeseen concern, which we responded with a temporary resolution (please see feedback...
below for additional follow up for resolution).-With regard to the claim of bed bugs (or something biting the guests in their bed), we received this information post-check out when the guest notified us of this. We immediately conducted an inspection of the room in it's entirety, but did not find any evidence of activity. Additionally, we solicited our 3rd-party pest provider to conduct an inspection. Again, he advised that he found no evidence of such activity. I have looked into the matter regarding one of our supervisors not following through with communication, and this is certainly something we will honor and address. That said, we have been attempting to make contact with this guest since hearing of their experience and would like to discuss their stay. The contact information we have on file is all that we have to use, but we do feel appropriate compensation should be issued and would like to discuss this with the guest. Respectfully,Resort Director
Complaint: [redacted]
I am rejecting this response because:
I paid for a full park experience, not a few rides and it does not matter to me how many times the average user goes to the park. My plans were to experience a fully functional park everyday of the week while my son and mother were visiting during the summer. That is what I was promised, and that is what I wanted. The staff should be more informed on what is going on in the park and be able to assist in answering questions honestly and not giving the answer of" I don't know, they don't tell us anything." I just want my refund since I did not get the so called schliterbahn experience.
Regards,
[redacted]
We have reached out to the guest and have resolved the matter.