Schlossmann Dodge City Chrysler Jeep RAM Fiat

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please provide my contact information to them, and the name of the person that responded to the complaint to me so I may also call them.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for bringing this customer issue to my attention. I would be happy to refund Mr. [redacted] for his diagnostics fee. As you know, customer loyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to ensure... he know that we care.Thank you for your time. [redacted] ***Service ManagerSchlossmann's Dodge [email protected] you for bringing this customer issue to my attention. I would be happy to refund Mr. [redacted] for his diagnostics fee. As you know, customerloyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to ensure he know thatwe care.Thank you for your time.Jordan ColeService ManagerSchlossmann's Dodge [email protected] you for bringing this customer issue to my attention. I would be happy to refund Mr. [redacted] for his diagnostics fee. As you know, customerloyalty and return business is very important to all successful dealerships. I would like to respond to the customer directly to ensure he know thatwe care.Thank you for your time.Jordan ColeService ManagerSchlossmann's Dodge [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response by Mr*** is laughable at best and proves again that their service technician is incredibly inexperienced and has no idea what he is talking aboutI did not state that I adjusted the wastegate actuator to fix my issue...I did state (and supplied a full picture tutorial to Mr*** / Mike Schlossmann explaining in detail...see attached) that the issue is the WASTEGATE SOLENOID ASSEMBLY....Not the wastegate actuator that is mounted on top of the turbochargerThe wastegate solenoid (which is mounted on the passenger side of the engine block below the coolant reservoir) was cracked as a manufacturer's defect and had NOTHING to do with aftermarket componentsThese aftermarket components are yet again being used as a scapegoat to circumvent the actual issueIt is incredibly sad, when a so called "certified technician" does not know the difference between a wastegate actuator and a wastegate solenoid assembly. Regards,*** ***

Our position remains intact as to the reasons for the pricing error. The customer was informed of our inability to discount the vehicle $5000, that the pricing is a website error, and given the fact that the vehicle was on the lot for only two or three days, it wasn't able to be corrected in time. Knowing all this, he still elected to purchase the car There is nothing more we can discount to appease the customer, as he has already received a substantial dealer discount.Let me know if there's anything else I need to do. Thanks again, and have a great night! ***----- Forwarded Message -----From: *** *** ***To: ***Sent: Tue, Sep 13:38:-(CDT)Subject: COMPLAINT *** Hi ***My name is *** *** Sales Manager at Schlossmann's. My GM asked me to handle responding to complaint # ***, and given that I've never done one of these before, I wanted to make sure that I'm using the correct format and verbiage. So, the non-formally worded story is this: The customer came in looking for a Challenger SRT that he saw on our website, test drove it, decided that he'd like to purchase it, and we sat down to figure out the numbers.Shortly into it, he brought up the $savings listed online. At that point, I had to look myself to verify he wasn't mistaken, and it in fact showed $in savings, which includes all available rebates. The problem is this, the SRT has NO rebates at all the lesser Challenger models DO have incentives. This car was on our lot for about days before he came in, so there was no time for someone to do the periodic check for errors, and correct the mistake, which was generated because the website auto-populates savings to new models when they arrive. It didn't differentiate between the SRT 392, and the generic Challengers. All of this was explained to the customer during negotiations, and he was shown our actual online incentives configurator which substantiated my statements. After all this, he agreed to buy the vehicle after we gave him some discount. He took the vehicle that day, and seemed happy with the purchase. Please let me know what I need to do next. Thanks,*** ***Sales ManagerSchlossmann's Dodge City262-790-

My name is *** ***, Sales Manager at Schlossmann's.My GM asked me to handle responding to complaint # ***and given that I've never done one of these before, I wanted to make sure that I'm using the correct format and verbiage... So, the non-formally worded story is
this: The customer came in looking for a Challenger SRT that he saw on our website, test drove it, decided that he'd like to purchase it, and we sat down to figure out the numbers. Shortly into it, he brought up the $savings listed online. At that point, I had to look myself to verify he wasn't mistaken, and it in fact showed $in savings, which includes all available rebates.The problem is this, the SRT has NO rebates at all the lesser Challenger models DO have incentives.This car was on our lot for about days before he came in, so there was no time for someone to do the periodic check for errors, and correct the mistake, which was generated because the website auto-populates savings to new models when they arrive. It didn't differentiate between the SRT 392, and the generic Challengers. All of this was explained to the customer during negotiations, and he was shown our actual online incentives configuratorwhich substantiated my statements. After all this, he agreed to buy the vehicle after we gave him some discount. He took the vehicle that day, and seemed happy with the purchase.Please let me know what I need to do next. Thanks,*** ***Sales ManagerSchlossmann's Dodge City262-790-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not happy and I made that perfectly clear while at the dealershipWhen I was being told that "this vehicle will be gone by Monday", I felt that my options were limited. I am satisfied with my vehicle but I am not satisfied with what I perceive as deceptive practices made by the dealership to lure customers into their facility by adding a discount to every Dodge vehicle on their web siteI took screen captures (attached) of the dealers web site to show that every Dodge model car that I filtered by had a $5,or $5,discount on the day that I purchased my carThe vehicle that I purchased is the second one shown in the screen capture with a VIN of ..***I feel that the dealership should be accountable for selling at the advertised price; which they decline they are responsible to do
Regards,
*** ***

Thank you for bringing this customer issue to my attention.  I would be happy to refund Mr. Richards for his diagnostics fee.  As you know, customerloyalty and return business is very important to all successful dealerships.  I would like to respond to the customer directly to ensure...

he know thatwe care.Thank you for your time.

Thank you for bringing this customer issue to my attention.  I would be happy to refund Mr. [redacted] for his diagnostics fee.  As you know, customer loyalty and return business is very important to all successful dealerships.  I would like to respond to the customer directly to ensure...

he know that we care.Thank you for your time.[redacted]Service ManagerSchlossmann's Dodge [email protected] you for bringing this customer issue to my attention.  I would be happy to refund Mr. [redacted] for his diagnostics fee.  As you know, customerloyalty and return business is very important to all successful dealerships.  I would like to respond to the customer directly to ensure he know thatwe care.Thank you for your time.Jordan ColeService ManagerSchlossmann's Dodge [email protected] you for bringing this customer issue to my attention.  I would be happy to refund Mr. [redacted] for his diagnostics fee.  As you know, customerloyalty and return business is very important to all successful dealerships.  I would like to respond to the customer directly to ensure he know thatwe care.Thank you for your time.Jordan ColeService ManagerSchlossmann's Dodge [email protected]

I would like to take this opportunity to respond to a complaint filed to the Revdex.com. Our Master Fiat Certified tech who looked at the car in question gave this assessment:It is my contention and that of the Fiat factory representative the vehicle in question was modified with...

aftermarket parts including, but not limited to Marelli exhaust, a third party front mounted intercooler, third party charge air piping from compressor to intake manifold and a ceramic turbo blanket. All of these parts either alone or as a group would impact the factory warranty.After looking more closely at his intercooler and charge air piping set up I drew the conclusion that they were the cause of the brief overboost condition which caused the MIL as well as the P0234-00 code.He also went on to say the customer stated he repaired the vehicle himself with a Mopar wastegate but was unsure how that would be possible as the turbocharger is only serviced as an assembly and no adjustments are permitted. He thought the customer may be talking about a different part.In conclusion, no repair attempt was made at our facility and the vehicle was released to the customer.Best regards, [redacted]
General ManagerSchlossmann Dodge City Chrysler Jeep RAM Fiat(262) 790-9000 ext [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As per the aforementioned ID #, we have assisted Ms. [redacted] and consider the issue closed.   Respectfully, Anthony Danninger

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please provide my contact information to them, and the name of the person that responded to the complaint to me so I may also call them.Regards,
[redacted]