Schlossmann's Honda City

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The resolution that was given to me was to refinance my loan with another company and they would work with me on the amount that the other company will approve me forI researched other companies and their interest rate was extremely high and would not put me in a better financial situationYes, he did discuss what phone conversations he had however the full terms of the loan were not discussed until I called to make my second payment with JasonHe did offer to waive one payment but stated that I still make the payment and apply it to the principleI was not satisfied with the way I was talked toHe does have phone conversations however prior to getting the loan the terms were NOT disclosedYes, I did sign the paperwork and should not have trusted the employee that what I was requesting was in fact what I signedI requested that they work with me in regards to the payment since I am unemployed so it is affordable to pay down the interestThe current payment is my entire unemploymentHis statement about my complaint being erroneous is not entirely correctI am very displeased with the response and that the best resolution to my request was to take my business to a competitorHow is it legal for them to say my complaint is erroneous when they don't have the recording of what took place in the office when the paper work was signedWhen I called about the loan I was told I could pay off the loan in monthsHowever, it was not fully explained to me until I called and made my second payment with Jason and he explained it very wellHad he been the person I talked to at the beginning I would have never taken out the loan Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Consumer states he purchased his vehicle at
Honda City on Hwy 100.
Regards,
*** ***

This is response to complaint #***I have talked to this customer and listened to his issue regarding his vehicleI agreed to sit down and review the issues he his havingHe has a very tough schedule and I am waiting to find out when he is availableIn no way is the dealership avoiding him or refusing to work himI look forward to discussing the problems and finding a solution that works for both parties involvedPlease contact me when your schedule allows.*** ***
General ManagerSchlossmann Honda City***
***

We are unable to find this customer in any of our systems here at Subaru CityPlease have customer verify where he bought the Gand exact address to confirmWe searched by name and checked our delivery log for October of and we can't find a Gbeing sold or that name anywhere in our computerthanks, *** ***Tell us why here

Attached is our response to the Complaint and we're requesting the matter be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement. August 14, 2015 Revdex.comN 12th StPhoenix,
AZ 85014 Re: Complaint ID ***File Date: August 7, 2015Response Date: August 14, Dear Sir or Madam, Thank you for your recent communication regarding the above referenced Complaint. Southwest Title Loans greatly values our customers and therefore take all complaints very seriously. We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties. We would like to request that this Complaint be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement Complaint ClaimsSeveral details listed by the Customer in the Complaint were erroneous and non-factual, including the claims that the Customer was unaware of the loan terms and interest rate. We spoke with the customer regarding these claims to advise that we have numerous recordings and signed documents showing that the terms and interest rate were clearly communicated to her at multiple points before and after Loan Origination. Customer acknowledged and accepted that she has no documentation or evidence to substantiate her claims and that all existing evidence contradicts her claims. Customer further stated that she consulted with an attorney who also stated there was insufficient evidence to file a claim and suggested that she seek resolution through the Revdex.com. Desired SettlementDespite the Customer’s acknowledgement that her Claims did not match actual events, Southwest recognizes that the customer is in a difficult circumstance and offered financial assistance to the Customer. We regret to inform you that the Customer has rejected this offer and remained firm on seeking her originally stated Desired Settlement despite there being no wrongdoing on behalf of Southwest. We had given the customer an additional hours to petition a more reasonable way for us to assist her in her hardship. The customer has yet to respond which unfortunately hinders our ability to respond to the Complaint within the allotted timeframe with a satisfactory resolution We again thank you for your correspondence and hope you agree that the Complaint be dismissed due to lack of merit in both content and desired resolution. Please do not hesitate to contact me should you have any questions or require additional information. Sincerely,*** ***Director of Legal AffairsSouthwest Title Loans

Dear Sir or Madam,Attached is our response to Complaint ID ***.We hope you find our response satisfactory.Please contact me should you need further assistance.Best Regards,*** *. Thank you for your recent communication regarding the above referenced complaint Southwest Title
Loans greatly values our customers and therefore take all complaints very seriously We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties.We regret to inform you that we have not had any success in contacting our customer despite numerous efforts via telephone and email We respectfully request for the Complaint to be dismissed as we are unable to achieve resolution without an open line of communication Southwest Title Loans remains wholeheartedly committed to providing the best service in the industry and we are hopeful for an opportunity to resolve this matter for our valued customer.We again thank you for your correspondence and hope you also find this resolution satisfactory Please do not hesitate to contact me should you have any questions or require additional information.Sincerely,*** ***Director of Legal AffairsSouthwest Title Loans

Attached is the response to the Complaint Please contact me directly if there is an issue with the uploaded document.Thank you,Fernando R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The resolution that was given to me was to refinance my loan with another company and they would work with me on the amount that the other company will approve me forI researched other companies and their interest rate was extremely high and would not put me in a better financial situationYes, he did discuss what phone conversations he had however the full terms of the loan were not discussed until I called to make my second payment with JasonHe did offer to waive one payment but stated that I still make the payment and apply it to the principleI was not satisfied with the way I was talked toHe does have phone conversations however prior to getting the loan the terms were NOT disclosedYes, I did sign the paperwork and should not have trusted the employee that what I was requesting was in fact what I signedI requested that they work with me in regards to the payment since I am unemployed so it is affordable to pay down the interestThe current payment is my entire unemployment. His statement about my complaint being erroneous is not entirely correctI am very displeased with the response and that the best resolution to my request was to take my business to a competitorHow is it legal for them to say my complaint is erroneous when they don't have the recording of what took place in the office when the paper work was signedWhen I called about the loan I was told I could pay off the loan in monthsHowever, it was not fully explained to me until I called and made my second payment with Jason and he explained it very wellHad he been the person I talked to at the beginning I would have never taken out the loan.
Regards,
*** ***