Schlossmann's Subaru City

My experience with Schlossmann’s has been deplorable.

I stopped in to see a particular vehicle that I found online. When I walked in, I asked if a particular Sales Consultant was available, whom a friend recommended.

He was not, so I spoke with another Sales Consultant asking about the vehicle. When I asked to test drive the vehicle the Consultant said the guy I originally asked for was busy, but if I waited maybe 10 min, the Consultant I originally asked for would help me.

I never spoke with the one I was asked for. I just just wanted someone to help and let me do a test drive, so I left.

Days later, I setup an appointment. But when I go for my appointment, a different Consultant greets me. So he checked with someone, I assumed the Manager, and said he could work with me.

I test drove the vehicle and completed the credit application. A few days later, I called the Consultant since I did not hear back from him. He has been scheduled off for days.

Yet no one bothered to call me. I will NEVER return to this dealership because of the lack of customer service.

Please accept our apology for the delay. After I read your request, I checked our system to make sure your request had been completed. As of July, 21st, the information was partially processed. The remaining process has been completed and the check sent to your lending institution as...

required. They will apply all proceeds against your account to make sure the loan is completely satisfied. Any remaining funds should be refunded to you by the bank/Credit Union. The dealership can't refund you directly, it must go thru the bank/Credit Union.I was extremely disappointed to hear of the delays you encountered and I agree with you that they were unacceptable. I will review our internal process and meet with the employees involved with this transaction.I will be contacting you to discuss this situation. The delay was on our end and it should not have happened.[redacted]
General ManagerHonda City[redacted]

We did take a lot longer to repair his car. We do quality work and sometimes that can take longer than anticipated. We offered a no charge loaner to him, which he declined. To remedy this situation we did discount his bill the $500.00 that he requested. I sincerely apologize for his inconvenience....

Thank you,[redacted]General ManagerSubaru City

We did mail out the complimentary maintenance plan and we have never received it back. We did this at the customers request and we have verified the address. We are willing to activate the maintenance plan and send her confirmation which she can print off of her email if that is acceptable to her?...

We did email her a PDF copy so she could print it and send back which she has informed us she is not capable of doing so I am not sure what else we can do to try to complete this free maintenance for her. The fact that we emailed the plan to her shows we have tried and we are providing the plan to her so i'm not sure what the problem is. All she needs to do is print the document and sign it and mail it back us.

Mrs [redacted] had a legitimate reason to be frustrated. I told her that she would have her check in less than a week. We made some mailing error, and she did not receive it. Once the error was realized we stopped payment on the check, cut a new one, and hand delivered it to her home....

This was done on 9/30, so the process took 2 weeks instead of 1 or less. So once we figured it out, it was a high priority. That is why we hand delivered it. Should there be any other questions, please feel free to let us know.

Everything has been handled with this customer and she has her maintenance plan.Sincerely, [redacted]
General Manager - Subaru City - City Mitsubishi414-281-9100Fax: [email protected]

Review: On September 13, 2014, I sold my 2006 Lexus for $3500 to the Used Car Sales Manager "[redacted]" at Schlossmann's Dodge City, 15 [redacted] WI. After I signed all the paperwork and signed over the title to [redacted], he told me that he couldn't give me a check that day and that it would be mailed to me, even though the Cashier's office was open. Last week, I contacted [redacted] and asked him how long the check would take and he said I should have received it by then. Later that day, a different Schlossmann's employee called me and said she mailed it to an address number 111 (my address is 1111 as indicated on the Schlossman's Bill of Sale. She said she would send out another check. I still have not received a check for the car I sold to Schlossmann's. I gave them my car and received no money in return or anything other than an invoice with a promise to pay. Since I sold them my car over 2 weeks ago, this should be their top priority to send me a check for the money they owe me.Desired Settlement: Schlossmann's sends me a check for $3500 within the next 1-2 business days.

Business

Response:

Mrs [redacted] had a legitimate reason to be frustrated. I told her that she would have her check in less than a week. We made some mailing error, and she did not receive it. Once the error was realized we stopped payment on the check, cut a new one, and hand delivered it to her home. This was done on 9/30, so the process took 2 weeks instead of 1 or less. So once we figured it out, it was a high priority. That is why we hand delivered it. Should there be any other questions, please feel free to let us know.

Review: I bought the car in May 2012 and 1 week later the transmission was messing up so I took it to a transmisson shop and had a test done and it came back that the transmission had a defect. I took the car back to honda city and they said they would not fix it. 7months into having the car all the power went out to the windows and seats. Then a little while later the roof started to leak, I then called the GM and told him about the problems. He had them fix the roof and then I showed him the paper from the transmission and he said he would have them fix it. It has been only 2 months since they called theirselves fixing the transmission and now the transmission has gone out all together. I went back to honda city and they told me that those cars go out about 120k, but yet they sold the car to me with 118k knowing this information which they never told me when I was buying the car. So they said theres nothing they can do. I have only had this car for 13months and still own thousands of dollars on it and it doesn't even work.Desired Settlement: I would like them to put me in another car that works with no extra costs to me or to put a brand new transmission in the car.

Business

Response:

Please note that the dealership has contacted [redacted] and has made an appointment to look at the car and determine

whether the car can be fixed or should we attempt to trade the customer

out of this car. The customer has agreed and the car will be dropped off

on August 22 so the process can begin.

Schlossmann's Honda City

General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Over charges for services. Took my car in to get steering column fixed,left out with two extra problems. They wouldn't fix the problem and look at it only if I paid. They told me it wasn't a fuse out but someone fixed the fuse. No one decided to put down paper on the ground before fixing the car or cleaned up the mess afterwards.When you address the things to them they have a snotty attitude. Will never take my car to be serviced there again.

I was recently looking to purchase a vehicle. Schlossman's Honda City got my email information from an internet site. When I then inquired about extending a sale and explained my circumstances, I received a call from a salesman. I declined to deal with Schlossman's and told them that. I continued to get emails from [redacted]. I repeatedly asked her to stop contacting me, and said if she did not stop I would file a complaint about harassment. I also emailed the dealership and told them the same. I continue to get calls and emails from them. They are relentless.

I purchased a car from Schlossmann's Honda City last week, but Schlossmann's Dodge City is very close to where I live. Honda City offered complimentary car washes and I was curious if Dodge City, both owned by the Schlossmann family offered similar services. When I came in I was greeted quickly and politely, but was informed the the car wash was for customers bringing there vehicle in for service. Then they thanked me for buying with Schlossmann and offered to wash my vehicle anyways. While I was waiting, I was looking at the new Jeep Grand Cherokee and [redacted] stopped to greet me. When I told him what had actually brought me in, he was very interested in how the service team had treated me. He offered to take my vehicle through the wash himself the next time I needed a wash and then he answered every question I had about the Grand Cherokee. He was beyond professional and asked that if I had a great experience, would I mind writing a positive review. I did and I am. Thank you [redacted], I will be back when it is time to upgrade my other vehicle, which is soon!

Review: We bought a 2013 CR-V from Schlossmann Honda City on 6/15/13 and declined the paint and interior protection package that they offer however when their Finance Manager, [redacted] overheard us talking about Auto Armor (another protection product that we just had applied to a car we purchased from another dealer), he said that they can offer that as well. We accepted and scheduled an appointment for 6/21/13. Upon picking up the car, we noticed a sticker on the window for The Protector which is a product by the same company (ECP Inc.) but not what we asked for. We went to see [redacted] to find out what was done to our vehicle and also where the car kit was with wax and cleaning products that we received when we had Auto Armor applied to our other car. He said that the company stopped providing the car kit (even though we had just received one three weeks prior) and that he thought ECP would mail us warranty information including details of what was done. When we pressed him about the car kit and which product was actually applied, he said that he would have to check with the company they sent our vehicle to and get back to us. He also made a point of telling us that this would have been a lot easier had we used their regular product since they apply it at the dealership and print warranty information themselves.

When we got home, we called back and asked to speak with a manager since we weren’t happy with [redacted] inability to tell us what was done to our vehicle, where the car kit was and how and when we were going to receive details and proof of what was done. [redacted], a Sales Manager, told us that The Protector and Auto Armor are the same thing because they are both made by ECP and said that he would look in to everything and get back to us the next day.

A few days passed without a response from Jason or [redacted], so we called back again. [redacted] took the call and said that he would look in to it and get back to us. Over the next couple of weeks, we routinely followed up with [redacted] because he wasn’t following up with us and eventually he said that warranty information would be mailed in 6-8 weeks. We didn’t even bother mentioning the car kit since we were just happy to be making progress with the warranty.

On 10/22/13, realizing that we still hadn’t receive any paperwork from ECP or followup from Schlossman in over 3 months, we contacted [redacted] by email from the Schlossman website. After receiving no response by 10/25/13, we left [redacted] a voicemail. On 10/30/13, [redacted] had not returned our email or voicemail so we called again and asked to speak with someone else since we weren’t happy with [redacted]. [redacted] still took the call, acted like this was the first time he was hearing that we still hadn’t received any warranty information and said that he would look in to it and get back to us.

On 11/5/13 we left [redacted] a voicemail asking for an update. Having received no response by 11/7/13, we called and left a message for Craig Lucas, the General Manager, expressing our frustration with the lack of follow through and poor customer service from [redacted]. The next morning, John Billman (the salesman who sold us the car) called and said that he would work with [redacted] to get this all figured out.

On 11/18/13 [redacted] called and said that ECP would be mailing the warranty information. He followed up with us on 12/2/13 to be sure we received it however we had not. He said that he would look in to it and get back to us.

As of 2/8/14, we had not received anything from ECP or any followup from Schlossman so we called and asked for [redacted] but he was in a meeting along with the entire Finance Department. Finally reaching our breaking point, we asked for [redacted]’s voicemail and left him a message letting him know that we still had not received our warranty information and this would be the last time we would followup. If we didn’t have the warranty information by 2/14/14, we would initiate a chargeback with our credit card company.

It’s now been over 7 months and all we have to show for it is hours of wasted time continually following up with Schlossman, $472.95 less in our bank account, a service order to apply Auto Armor and a window sticker for The Protector. At this point, we want our money back since we didn’t get the product we asked for, have no warranty information to serve as proof that anything was done and we have given Schlossman ample opportunity to resolve this. We received the Auto Armor warranty information for our other car within 6 weeks so we know that 7+ months is not normal.Desired Settlement: We would like a refund of the $472.95 that we paid for the paint and interior protection package.

Business

Response:

Re Complaint ID: [redacted]

Schlossmann Honda City has reviewed the complaint from Mr. [redacted] and has issued an apology for the problem he encountered. Also, a refund for the amount he requested has been sent to him.

The dealership will review the process and work to insure this doesn't happen in the future. If there is any further need to communicate on this issue, please contact;

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Buyers beware this dealership is overpriced and the cars listed in their online website are inaccurate they have horrible customer service and the car they sold me had body damage that wasnt brought to my knowledge when I bought the car the salesman was rude and didnt even explain the features of the car it was still dirty STAY AWAY

Review: On January 21, 2010, I purchased the Mazda RX-8 from Schlossmann's Honda City at 3450 S 108th Street in Milwaukee, Wisconsin for $12,556.81. The Motor Vehicle Purchase Contract, while indicating the car was sold as-is, also indicated that the manufacturer's warranty had expired. On multiple occasions between 2011-2013, the car had engine/ignition problems resulting in the car being towed to a repair location and repair charges ranging from $422-531 incurred. My son was using the car for transportation while in college out of state in Kentucky, however, from January - April 2014, the car was inoperable due to a failure to start. As the car was inoperable at his college location in Kentucky, the weekend of April 18-20, we bore the extra expense of traveling to Kentucky to resolve the car problems. The car had been towed to a local repair shop but they were not comfortable in attempting repairs and we had to pay $200 for towing the car from Morehead, KY to the [redacted] Mazda dealership in Lexington, KY. An assessment of the car by [redacted] Mazda indicated that a compression test was needed on the engine ($431.81) which was completed on April 23, 2014. The engine failed the compression test and the recommended action plan by [redacted], the service consultant at [redacted] Mazda, was to replace the engine at a cost of $5,439.30. At that time, Mr. [redacted] told me that Mazda records indicated the reprogramming of the engine had taken place in 2006, repairs were made on the engine in 2007 and 2008, and the engine was replaced in 2009 with a rebuilt engine. He, also, indicated that in 2008 (2 years before I purchased the car), Mazda had extended the manufacturer's warranty on the engine to 8 years or 100,000 miles. In essence, when we purchased the car, the manufacturer's warranty was still applicable, however, Schlossman's failed to indicate this on the Motor Vehicle Purchase Contract. Instead, Schlossman's indicated it had expired. On April 22, 2014, I spoke with [redacted] at MazdaUSA and, ultimately, spoke with [redacted], Customer Service Supervisor regarding the warranty and if any assistance could be provided regarding the engine issue. Mr. [redacted] indicated that the warranty had been extended and that the seller should have provided this information to me at the time of purchase. A Mazda file number [redacted] was created for the record and Mr. [redacted] provided me with warranty information that would have covered the engine replacement AND would have covered all of the repair expenses I had incurred during the time of ownership of the car. Due to the large repair bill, we elected to trade in the car and leased one for a 36 month period from [redacted] Mazda. If the Mazda had been in working order, the estimated Kelly's Blue Book amount for a trade in was $5,700. Due to the engine condition, we received $1,000 for the trade in (a loss of $4,700). The Wisconsin Department of Transportation Consumer Rights internet page indicates a dealership must provide a window disclosure label (I do not believe the two labels that were on the vehicle were the appropriate ones - see copies included). The dealer is, also, to advise the buyer of any existing problems or important history that the vehicle has based on a number of things including paperwork (which would include warranty information). Additionally, a vehicle sold "as is" must have any existing issues disclosed (the fact that the engine had been replaced would be an essential detail that should have been disclosed). In this case, the sale should not have been "as is", but should have included the remaining manufacturer's warranty. Prior to filing a claim, Wisconsin law indicates the individual filing the complain must tell the dealership about the problem and give them an opportunity to resolve it. As a result, on April 30th at 1120am, I went to the Schlossmann dealership and spoke with [redacted], Used Car Manager. I explained the situation to Mr. [redacted] and provided him with copies of the various pieces of paperwork. He indicated that he would need to discuss the issue with the owner, [redacted] Schlossmann and would advise the outcome. Within the hour, Mr. [redacted] called to indicate that they would be taking no responsibility for the problem. The reason he gave me was that "they don't sell Mazda's and how would they have known what the warranty was". I indicated that they DO sell Mazda's because they sold me one and I felt they did have an obligation to be truthful. In May, we did obtain a replacement vehicle and I, again, spoke with Mr. Young from Mazda who reaffirmed that Schlossmann's should have provided me with accurate information at the time of purchase regarding the engine history and the extended warranty. At that point, buying the car "as is" (or with the manufacturer's extended warranty) would have made the purchase my sole responsibility. On Friday, June 13th, I contacted Mr. [redacted] at Schlossmann once again to ask him to please reconsider the situation and my request for restitution/reimbursement. He indicated that he had provided the information and discussed the issue with Craig [redacted], the General Manager, who would be discussing the issue with Mr. [redacted]. Later that week, I was advised that they would take no responsibility for any of their actions and if I would have wanted to know what the warranty was, I should have ignored the purchase contract and called Mazda. I indicated I was disappointed with the response as I felt my request for reimbursement given the amount of expenses both in terms of time and money we had incurred was reasonable. In essence, the request is for less than 20% of the purchase price of the car. While I understand the dealership does not want to reimburse any costs nor take responsibility, I do believe they do bear some responsibility for the circumstances. The fact that thDesired Settlement: I believe a fair settlement would be $2,484. This amount to one year of payments for the car we had to release as a result of the misinformation provided to us at the time of purchase resulting in repair expenses of over $1,500, a loss of use of the vehicle for a four month period, and a $4,000 devaluation of the car at the time of trade in. Schlossman's was negligent by not providing honest info about pre-existing problems and in not providing the accurate manufacturer warranty information. The dealerships argument that they do not sell Mazda's so would not have had knowledge of warranty information or other issues simply does not pass the ethical test.

Business

Response:

Mr. [redacted] has stated numerous times that the dealership is responsible to provide warranty information on the used cars we sell. The warranty information that we are required to provide is on the brands that we sell new. We don’t sell new Mazda’s.

New car dealerships have access to warranty information thru the new car manufacturer’s computer systems. This system will give us the warranty start date, current warranty status, recalls or warranty extensions that apply to the vehicle identification number we request. The information is only available for the brand or brands we sell new. These are brands that we have a franchise for and are licensed to sell. Mazda is not sold by us at this location or any other location this company owns.

We are required by the State of Wisconsin to repair or disclose any type of open recall for the vehicles on our lot for sale; provided they are the new car brand we sell. We also disclose warranty information on those units. We have no knowledge of warranty extensions of other manufactures.

Schlossmann Honda City has no intention to pay any type of settlement on this complaint.

Schlossmann's Honda City

General Manager

Consumer

Response:

Review: I took my 2006 Chrysler 300C in for repair on 2/25/14, as the check engine light was going on and off as well as some noise coming from the front suspension. The service tech, [redacted], came back win an estimate of approximately $1950. As far as the check engine light, he said the EGR valve needed to be replaced at a cost of $328. In regards to the front suspension noises, he said that both the left and right upper control arms ball joints loose, $850, left outer tierod and alignment, $335 and right tension strut, $345 all needed replacement. the Invoice number was [redacted] and our cr was 18129. As soon as [redacted] started talking about issues on the right side of the suspension, alarm bells went off in my head as we had just completed work on the right side of the suspension several months ago. I declined the service and picked up my car. I took the car to get a 2nd and 3rd opinion, going back to Madison, WI for the 3rd opinion. When I took for the second opinion, the service tech said the EGR valve did NOT need to be replaced, just cleaned, which he did. The check engine light went off and hasn't came back on since. They also said the whole front suspension was "solid" and that we had done a great job maintaining the car. They said there was not a thing lose on the front of that car. Since that was completely opposite of what the dealership told us, we took that car back to where we had just moved from, Madison, WI, for a 3rd opinion. They said the exact same thing, the EGR valve was fine and that the front suspension was solid. Both places independently blamed the noises we were hearing from the front of the car to the extreme, sub-zero temps that we had been experiencing. As the weather has warmed up, we have stopped hearing the noises from the front of the car. The service dept. at this dealership is a bunch of crooks.Desired Settlement: I would like diagnostic charges of $162.14 refunded to me ASAP seeing has how there was never anything wrong with the car to begin with.

Business

Response:

I am responding to customer complaint filed by [redacted].

Review: I bought my 2013 Honda CRV EX-L with Navi with 5 miles on it from Schlossmann's Honda City on 7-20-13 and on 8-7-13 the vehicle got broken into. The passagers door window was busted causing many exterior and interior damages. I brought my vehicle into Honda City to fix back to new condition, like it was before the theft. Thinking the dealership would do the best job possible I brought my vehicle to Honda City. The insurance company agreed to put the car back into new condition like it was before the theft. All charges that I was told of were approved by the insurance company when the dealer requested them even after the first estimate was given to the dealership. After 16 days my vehicle was supposed to be returned to new condition, like before the theft occured. To my suprise the dealership didn't do the job fully. To start off, the replacement window that they put in had window sticker prints and suction cup prints on it. They should have cleaned the window. Next, lets look inside the vehicle, grease marks on the new leather seats and a scratch on the dash from the glass falling into the car. They replace numerous parts in my vehicle do to these same scratches on other plastic parts from the glass falling, but failed to fix this one. I asked the body shop manager why and he said he tried to fix it but couldn't. He didn't even bother to tell me about this until I pointed it out to him, after asking what he had done to my vehicle. He is suppose to call with any problems with the vehicle. He said you dont want to mess with the dash I can have a someone try to fix it. When I brought the vehicle to your dealership I told you I wanted it back to new condition which it clearly wasn't. If you need to repalce a part, replace it. That's the only way its going to get back to new condition. Now I have the car back when some repairs done, but another repair still needed to be done because somenone didn't do their job right. At the least he should have let me know about this problem by calling and asked how to proceed or what we could do. Even after paying 16 days of a rental vehicle I will need to rent a vehcle yet again to get this problem fixed. One last thing before getting my vehicle is he tried to ask me to pay 1020.85 instead of my $100.00 deductable, but I insisted that's not the way it works. He called my insurance company and suddenly things changed again. Only requiring me to pay the $100.00 deductable. With almost $2000.00 spent on the vehicle, you would think they would have completed the job.Desired Settlement: I want my car fixed to new condition like it was supposed to be, if you have to replace the scratched piece of plastic than thats what needs to be done. I dont want to pay for another rental when it should have been completed the first time. I want the parts ordered before you get the vehicle back to insure this can get done as quick as possible. The insurance company stated they would replace the parts. Lets get this vehicle fixed like it should have been.

Business

Response:

Schlossmann’s Honda City is working on the car.

It’s in our shop and the concerns of the customer are being addressed.

The customer’s insurance company agreed to the repairs that are

currently being worked on. The customer has a rental provided the

dealership and the expected completion time is Sept. 9th.

Schlossmann's Honda City

General Manager

Review: hi, im not sure if primary nature of my complaint is rite but thats kinda of the only close one I seen to my problem. I have a 2003 honda civic who had a problem the car would not move, so I took it to a shop expecialy for transmissions and they said I needed a fly wheel on the car to be changed. I figured since the car was a honda I would rather take it to honda dealer let them diagnose the car and tell me what the problem is after all two estimets better than one. so I paid honda dealer $94 and some change and they said its the transmission I need a new transmission and to get it done by honda it would cost me around/over $4000 so I said no its ok ill come pick up the car. when I went to pick up the car I said are u guys sure its the transmission because like I told u be for a transmission place told me its a fly wheel the guy said yes we are sure u need a transmission, ( kinda yelling at me ) so I said ok just making sure so I dont change it for no reason. so I took it to my machanic and he found me a new transimssion plus the work charging me $2000 well when he was done he said ur car has same problem u need a fly wheel not a transmission so I went by honda and asked to speak with a manager I told him exacly what happen and he said they cant do anything because I didnt fix the car there. im not going to fix a car where it costs more than the car is worth and I told him I asked u guys if u guys were sure it was a transmission and u guys said yes even after I told u guys inspect the fly wheel because I was told thats whats wrong with it and u guys said its not the fly wheel but its the transimissin so I went after what they told me and now im $2000 in my packets for wrong advice that I paid to get I need help with them acapting there responsebility in telling me I needed to replace the wrong part on the car plz help me thnxDesired Settlement: I would like them to at least cover half of my costs since it was there advice and diagnose I fallowed

Business

Response:

The diagnosis we made on this vehicle was based on a

visual inspection and the symptoms described to us. The repairs that

were done to this car were not performed at our dealership.

When

a customer comes to our shop with a diagnosis performed by someone

else, we verify that information. If we had put a new transmission into

this car and the problem wasn’t solved, we would take responsibility.

Since we didn’t perform any work on this car, we don’t feel it is our

responsibility to make any settlement offer related to this complaint.

Schlossmann's Honda City

General Manager

Consumer

Response:

I purchased a "certified" 2013 Honda Civic with about 8500 miles at a "certified" dealership that claims they have a 180 point inspection on their "certified" cars. Well, I guess they should have a 190 point inspection. I drove the car 600 or so miles, and someone who knows cars looked at the engine, and just put his finger in the engine and came up with oil. I had spoken to the salesman and sent emails regarding seeing what looked like what may be oil, and he assured me by phone and email that there was nothing wrong with the engine. Call me a fool for believing him. The car has now gone to a Honda service center, and it is leaking oil from a seal. How can a "certified" car that is only a few years old and so few miles come from a "certified" dealership with an oil leak? What makes me even more upset is I pointed it out and I was ignored. When I told the salesman via email that the car was leaking oil, he told me it was okay, it is certified. Really? It is like paying $14,000 for a gift, giving it to someone and saying, "oh, sorry it's broken, you will have to fix it." Not to even mention all the other headaches. They originally wrote up the wrong car, had to write up the RIGHT car, and the paperwork for a car going to another state was pathetic. I guess maybe this WAS the WRONG car. Oh, and "Brad" supposed owner of the business had called regarding the car, and hasn't bothered to call back to find out what is happening.

I own a Mitsubishi that I originally bought in Illinois before bringing to Milwaukee. I started going to Schlossmann's because it is the closest dealership to my home.

I brought in my vehicle because my check tire pressure light came on. They checked the pressure, filled the tires, and I was on my way in under 15 minutes - wonderful, nobody likes hanging around waiting on their vehicles.

About a week later, I came out of a restaurant where my boyfriend and I had taken his 80 year old grandmother to dinner to celebrate her birthday to find that one of my tires was completely flat. His poor grandmother had to wait idly by as we changed the spare tire supporting herself on her walker. It was embarrassing to say the least!

On Monday upon taking my vehicle in, they informed me that there was a giant hole on the side of my tire that was irreparable. According to them, this happens gradually. According to me, I would think that if I bring in my vehicle for tire pressure adjustment, how much more work is it really to check my tires thoroughly? So that was an expensive morning.

On top of the hefty cost of a new tire, I had called around 7am before taking my car in to make sure that there would be a loaner vehicle available for me. I recently started a new job and I did not want to miss an entire day of work to hang out at a dealership while my tire was ordered. Come to find out, the tire was not going to be delivered until the next day. The gentleman who was assisting me, [redacted], gave me all the trouble in the world before finally making a big fuss about lending me a vehicle. I had to hold on to my argument while he skated around loaning me a car! It was ridiculous!

Towards the end of the day, I received a call from [redacted] informing me that they had to trade my loaner for another loaner because - of all things - they have loaned me a vehicle that had been SOLD over the weekend. I mean, come on! I would be furious if I were the new owner. A gentleman by the name of [redacted] was kind enough to drive out to my place of work downtown and trade vehicles with me. I truly did appreciate that gesture.

The next day, I left the dealership with a new tire, still not happy with the customer service, but happy to have my vehicle back. A few days later, my check tire pressure light comes on again. I got my tire pressure gauge out and sure enough, my back tire was not giving me trouble. I tried putting air in but it was just not staying, so back to the dealership I went.

Turns out I had a nail in the back tire. Bad luck or coincidence? If you believe in coincidences... good for you. Luckily, this could easily be patched (for an additional charge, of course). To be fair, this time, I made sure to discuss my vehicle with the other gentleman, [redacted], and he was very polite and professional.

Unfortunately, I cannot shake the feeling that they see me as someone they can take advantage of because I am a young female. Little do they know that I know my fair share about cars. The main reason I take my vehicle in is because I live in the city and do not possess the tools nor have the space to do the work myself. The fact of the matter is that I do not trust them at all. Not one bit. And I will not be taking my car there any longer.

My boyfriend owns a Nissan and has been getting his car serviced at the dealership down the street. The service team was kind enough to offer to bring my vehicle there after hearing of my bad experience at Schlossman's. Of course they want my business, but more importantly, I feel confident taking my car there. I believe they can be relied on and trusted.

Moral of my story: Do NOT take your vehicle to this dealership. Avoid it like the plague. There is no worst feeling than leaving with your car after it has been serviced and praying you can last a month before having to bring it back in.

Review: After a car accident I decided to take my new Subaru to the dealership where I bought the car. After handing the car over to the body shop, Subaru City original said the car would be ready in 3-5 weeks total time. after a month of not hearing anything from the body shop, I decided to call and find out what was happening with my car. The answer they gave me was that the car had severe damage and that it would take longer for the car to get fixed. after a few more weeks of waiting they said that the reason why they did not get the car ready because SUBARU OF AMERICA had not released measurements for the car since it was a brand new model. And that they had to take a new car apart to take accurate measurements. after expressing my concern with the practice they ensured that the car would be in top shape and it would only be a couple of days more. after 9 weeks of the car being in the shop I have not received any phone calls regarding the status of my car. also they keep on delaying the car by stating that the car is not ready yet. this will be the last time I get my car serviced at this Subaru dealership.Desired Settlement: I should not have to pay the deducible on the insurance policy for horrible costumer service

Business

Response:

We did take a lot longer to repair his car. We do quality work and sometimes that can take longer than anticipated. We offered a no charge loaner to him, which he declined. To remedy this situation we did discount his bill the $500.00 that he requested. I sincerely apologize for his inconvenience. Thank you,[redacted]General ManagerSubaru City