Schlotzsky's

May4, 2016Revdex.comN.12th StreetPhoenix,AZ VIA Email:[email protected]: ID#: [redacted] To Whom It May Concern:In response to Revdex.com letter dated 4/27/16, please find attached a copy of the chain of correspondence between our entity and the consumer who has filed this complaint.As of April12, we issued a check to this consumer for the food item that he was dissatisfied with and this check has since cleared our bank account in acceptance by the consumer On April 13, 2016, our Corporate Headquarters also sent (via email) a restaurant certificate of which the consumer acknowledged and emailed a response of his satisfaction All other items purchased on his visit were delivered and consumed with no stated issues.I would like to point out a few facts that the consumer has not made clear to you: The consumer had previously voiced dissatisfaction in our restaurant on a previous visit and accepted a "Be Our Guest" Card of which he redeemed on this most current stated visit for a "free" 10" Pizza The consumer did not send a formal complaint that was prompting us to reach out to him, but had responded to a "survey" that is printed on our receipts of which we take very seriously, and we took this opportunity to contact him Consumer has changed his story a few times throughout our communication, and went from minutes of waiting time to "almost" half an hour; consumer stated he paid $and receipt clearly shows $21.25,and stated that we ignored responding to his harassing messages, when in fact, we responded to each one in a timely manner Consumer states "95% of the food was not edible", but the food was totally consumed prior toany notification to us Customer's Statement of the Problem does not follow the statement/comment that he typed on our surveyAll evidence is attached.We have the photos available, if necessary, for your viewingThe "disgusting filth" that he refers to, were dishes that a previous customer stacked in the garbage area for dishwashingAs you will note, we are not a "full service" restaurantWe take pride in all of our Valley locations, and strive for 100% customer satisfactionWe take extreme actions to meet this goal, and believe that the Consumer is always rightIt isn't until we recognize that there are a few individuals in this world that take advantage of situations to receive "free handouts" and choose to be unreasonable that we are forced to take a stand.We appreciate the opportunity to explain our situation, and offer proof of what we believe was a fair resolution.Should you have any questions, or require anything further, please do not hesitate to contact us immediately.Respectfully,

Customer arrived at location and showed on her phone her bank statement which had two transactions for the same amountShe also had a receipt which only showed one authorizationOn her phone one transaction had been authorized the other had a pending hold on itShe requested that a cash refund be issued to her immediatelyCredit card processor was checked for multiple charges to her debit card, but only one charge was registered to her cardSince we were unable to see on the card processor that she had been charged twice and on her phone statement it showed a pending hold on the second charge Customer was asked to provide a bank statement which showed the two charges had processed so that a cash refund may be issued to herAt this point the customer was very upset and did not believe she should have to provide us with the statement and was explained that this is company policyWe than suggested to her if she did want to provide us with the statement that we would need to refund her money back she could contact her banking institution and ask that they help with the issue

Customer arrived at location and showed on her phone her bank statement which had two transactions for the same amountShe also had a receipt which only showed one authorizationOn her phone one transaction had been authorized the other had a pending hold on itShe requested that a cash refund be
issued to her immediatelyCredit card processor was checked for multiple charges to her debit card, but only one charge was registered to her cardSince we were unable to see on the card processor that she had been charged twice and on her phone statement it showed a pending hold on the second charge Customer was asked to provide a bank statement which showed the two charges had processed so that a cash refund may be issued to herAt this point the customer was very upset and did not believe she should have to provide us with the statement and was explained that this is company policyWe than suggested to her if she did want to provide us with the statement that we would need to refund her money back she could contact her banking institution and ask that they help with the issue

May4, 2016Revdex.comN.12th StreetPhoenix,AZ VIA Email:[email protected]: ID#: ***To Whom It May
Concern:In response to Revdex.com letter dated 4/27/16, please find attached a copy of the chain of correspondence between our entity and the consumer who has filed this complaint.As of April12, we issued a check to this consumer for the food item that he was dissatisfied with and this check has since cleared our bank account in acceptance by the consumer On April 13, 2016, our Corporate Headquarters also sent (via email) a restaurant certificate of which the consumer acknowledged and emailed a response of his satisfaction All other items purchased on his visit were delivered and consumed with no stated issues.I would like to point out a few facts that the consumer has not made clear to you: The consumer had previously voiced dissatisfaction in our restaurant on a previous visit and accepted a "Be Our Guest" Card of which he redeemed on this most current stated visit for a "free" 10" Pizza The consumer did not send a formal complaint that was prompting us to reach out to him, but had responded to a "survey" that is printed on our receipts of which we take very seriously, and we took this opportunity to contact him Consumer has changed his story a few times throughout our communication, and went from minutes of waiting time to "almost" half an hour; consumer stated he paid $and receipt clearly shows $21.25,and stated that we ignored responding to his harassing messages, when in fact, we responded to each one in a timely manner Consumer states "95% of the food was not edible", but the food was totally consumed prior toany notification to us Customer's Statement of the Problem does not follow the statement/comment that he typed on our surveyAll evidence is attached.We have the photos available, if necessary, for your viewingThe "disgusting filth" that he refers to, were dishes that a previous customer stacked in the garbage area for dishwashingAs you will note, we are not a "full service" restaurant. We take pride in all of our Valley locations, and strive for 100% customer satisfactionWe take extreme actions to meet this goal, and believe that the Consumer is always rightIt isn't until we recognize that there are a few individuals in this world that take advantage of situations to receive "free handouts" and choose to be unreasonable that we are forced to take a stand.We appreciate the opportunity to explain our situation, and offer proof of what we believe was a fair resolution.Should you have any questions, or require anything further, please do not hesitate to contact us immediately.Respectfully,

May4, 2016Revdex.comN.12th StreetPhoenix,AZ VIA Email:[email protected]: ID#: ***To Whom It May Concern:In response to Revdex.com letter dated 4/27/16, please find attached a copy of the chain of correspondence between our entity and the consumer who has filed this
complaint.As of April12, we issued a check to this consumer for the food item that he was dissatisfied with and this check has since cleared our bank account in acceptance by the consumer On April 13, 2016, our Corporate Headquarters also sent (via email) a restaurant certificate of which the consumer acknowledged and emailed a response of his satisfaction All other items purchased on his visit were delivered and consumed with no stated issues.I would like to point out a few facts that the consumer has not made clear to you: The consumer had previously voiced dissatisfaction in our restaurant on a previous visit and accepted a "Be Our Guest" Card of which he redeemed on this most current stated visit for a "free" 10" Pizza The consumer did not send a formal complaint that was prompting us to reach out to him, but had responded to a "survey" that is printed on our receipts of which we take very seriously, and we took this opportunity to contact him Consumer has changed his story a few times throughout our communication, and went from minutes of waiting time to "almost" half an hour; consumer stated he paid $and receipt clearly shows $21.25,and stated that we ignored responding to his harassing messages, when in fact, we responded to each one in a timely manner Consumer states "95% of the food was not edible", but the food was totally consumed prior toany notification to us Customer's Statement of the Problem does not follow the statement/comment that he typed on our surveyAll evidence is attached.We have the photos available, if necessary, for your viewingThe "disgusting filth" that he refers to, were dishes that a previous customer stacked in the garbage area for dishwashingAs you will note, we are not a "full service" restaurant. We take pride in all of our Valley locations, and strive for 100% customer satisfactionWe take extreme actions to meet this goal, and believe that the Consumer is always rightIt isn't until we recognize that there are a few individuals in this world that take advantage of situations to receive "free handouts" and choose to be unreasonable that we are forced to take a stand.We appreciate the opportunity to explain our situation, and offer proof of what we believe was a fair resolution.Should you have any questions, or require anything further, please do not hesitate to contact us immediately.Respectfully,