Schlueter Chevrolet Hummer Limited

This note is in response to the Revdex.com complaint dated Tuesday November 29th, regarding Ms [redacted] ’s auto insurance policy with AAA New Mexico AAA New Mexico has honored the prior commitment to reverse the late fee and we did in fact accept the $payment Our system generated the notification of cancellation during the process of reversing the late fee and receiving the payment This notice can be disregarded The policy is in good standing and the renewal bill in the amount of $was sent as of November 24th with a minimum payment of $due on January 3rd,

Dear Ms***, Thank you for the opportunity to look into the concerns you outlined in your Revdex.com complaintWe greatly value our members and I would like to begin by personally thanking you loyal membership We would also like to take this opportunity to extend my apologies for the frustration you have experienced with the insurance staff in our Las Cruces branchPlease understand that this poor expression of customer service is the exception and not the standard by which we conduct businessThis infraction is not tolerated and we have severely dealt with the Insurance Agent in questionWe strive to provide our members and insureds with products and service of the highest possible quality at all timesWe are sorry that this experience has caused you to place your insurance elsewhereWe truly hope we will have the opportunity to provide for your insurance needs again in the future We greatly appreciate you bringing this situation to our attention as this provides us with the opportunity to review our internal processes and improve overall member service If you should have any other questions or concerns, please do not hesitate to contact us at any timeWe truly appreciate your loyal membership and look forward to the opportunity to continue serving your membership needs in the future Sincerely, [redacted]

You helped me on a recent dispute that I had with AAA New MexicoNot only have they ignored the Revdex.com settlement that I agreed on as of Sunday morning, they canceled my car insuranceI agreed to pay $14.70, which I did on the same day of the settlementI'm attaching a pdf of their correspondence regarding this non-settlement, cancellation of my car insurance notice, and a copy of the Revdex.com online dispute.I now consider AAA New Mexico as defrauding me and I demand that my insurance be reinstated immediately and that AAA New Mexico honor the $payment offer that I agreed on through the Revdex.comOtherwise, I will be taking this directly to the Insurance Fraud Department of New Mexico.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: AAA refused to provide the Las Cruces, New Mexico Mobile Battery Service that AAA is now reporting to the Revdex.com was available to meDespite AAA's claim to the Revdex.com that a service provider in Las Cruces was available to provide Mobile Battery Service to me, AAA had an El Paso, Texas service provider call me, who said there is no way AAA will be providing me with the advertised Mobile Battery ServiceThe battery I requested/received a quote for, is a standard battery on the shelves of ***, *** *** etcThe battery I received the quote for is the correct battery for the small block engine that is in the collector car I own, the body of which is a HudsonAgain, this is a standard battery on the shelves of ***, *** *** etcThis information was clearly explained in detail to the AAA call centerAAA reported they would tow the car but there would be a feeThe AAA internet app for Mobile Battery Service ( *** ) clearly indicated the following was available to me as a member located in the U.S. AAA Battery service utilizes state-of-the-art technology to quickly and accurately diagnose your battery-related problemsBest of all, we come to you, whether at home, the office, or on the roadDesigned with our members in mind, AAA Battery Service is another example of AAA's commitment to provide legendary service to our membersAAA Battery Service provides: Testing of the battery and charging system Installation of a high-quality AAA Battery (if purchased)6-year limited warranty with a 3-year free replacement period Mobile warranty service that comes to you, available throughout the U.Sand Canada The AAA internet app is plain and simple, advertising.Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

AAA New Mexico has
honored the cancellation of Ms***’s auto insurance policy and back dated
the cancellation to the date 05/20/per the insured’s request. The customer will receive the pro-rated
refund in the amount of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This note is in response to the Revdex.com complaint dated Thursday November 3rd, regarding Ms*** ***’s auto insurance policy with AAA New Mexico The renewal bill was sent out on 5/24/for the amount of $ The minimum payment due was $ However, after the
first installment payment has been made by the insured, a $service charge is included with each of the remaining monthly payments resulting in the actual payment due of $ The Exchange, like many other insurance organizations, offers an auto insurance installment payment option and assesses a finance charge to help defray the expense of this option The expenses of this option are both operational and administrative, including costs of multiple billings, and the costs of related system controls. The late payment in question was not in September, it was for the month of August Payment was not received until 8/26/ AAA New Mexico is prepared to reverse one late fee of $ However, there is still $in premium due to AAA New Mexico

VIA FAX (505)346-0696Revdex.comJefferson StNE SteAAlbuquerque, NM 87109RE: *** Dear Sirs:We are writing in response to the above referenced complaint filed by AAA New Mexico member *** ***, Please note that Ms*** did not contact AAA New Mexico for
resolution of this matter prior to filing this complaint with the Revdex.com.Ms*** is a six year member of AAA New Mexico and as such is entitled to four service calls per membership yearThere is obviously some confusion on the member's part since her complaint states she had service on "Saturday, June 4, 2015." As you are aware, June 4, was a Thursday.A previous service request on Ms, ***'s membership from May 28, had been removed from her record so that her service call on June 3, would not result in the member being charged for that serviceIn the time lapse between her service call and when she renewed her membership, our systemunfortunately generated a service charge and sent a letterWhile the system corrected itself, the member was not alerted to this Consequently, Ms***'s membership reinstated automatically and she is once again a member in good standing.While Ms*** has used three of her four service calls for this membership year, we have returned one of those service calls to her membership as a courtesy for the confusion this matter caused herThis means that Ms*** still has two service calls available to her for the current membership year.We apologize for the delay in responding to the Revdex.com, but you letter was inadvertently routed to the incorrect departmentIf you have any questions regarding this matter, please do not hesitate to contact me directly at ***.Sincerely, Tim P***Manager of Automotive ServicesAAA New Mexicocc: *** *** *** *** *** *** ** ***

This note is in response to the Revdex.com complaint dated Tuesday
November 29th, regarding Ms*** ***’s auto insurance
policy with AAA New Mexico. AAA New
Mexico has honored the prior commitment to reverse the late fee and we did in
fact accept the $payment. Our
system generated the notification of cancellation during the process of
reversing the late fee and receiving the payment. This notice can be disregarded. The policy is in good standing and the
renewal bill in the amount of $was sent as of November 24th
with a minimum payment of $due on January 3rd,

Dear Ms. [redacted]: Information concerning the above complaint has been brought to my attention.  It is my understanding that one of our AAA New Mexico members was in need of Mobile Battery Service on September 20, 2017 in...

Deming, New Mexico and that she was told Mobile Battery Service was not available at her location. AAA Mobile Battery Service is only available in select areas during select hours.  This fact is published twice yearly in the “Journey” magazine, which is mailed free to all AAA New Mexico members.  Additionally, the availability disclaimer is included within the webpage where the AAA New Mexico member obtained an Instant Quote for a replacement battery.  AAA New Mexico does not currently have a Mobile Battery Service provider based in Deming, however we are continually expanding our network of Mobile Battery Service providers.  In the past, AAA New Mexico has been able to offer Mobile Battery Service to members in the Deming area through our contracted Mobile Battery Service provider in Las Cruces.  Prior to declining service to the member, our Telephone Receiver could have inquired about the possibility of obtaining service through Las Cruces.  Additionally, the Instant Quote that was forwarded as part of this complaint indicates that the battery price quote obtained by the member was for a Chevrolet Camaro and Mobile Battery Service providers generally do have batteries for such vehicles in stock and available.  When the member called for service on September 20, however, she stated she needed Mobile Battery Service for a “1940 Hudson Super Six Sedan” and, unfortunately batteries for this vehicle are not available through the Mobile Battery Service program. When Mobile Battery Service is not available in a specific area, or when the requested battery may not be available, AAA New Mexico members are offered towing to a repair facility where members may purchase a battery.  This option was given to the member and she declined. If we can be of any further assistance in resolving this matter, please feel free to contact me at ###-###-####.

I'd like a copy of this correspondence please.[redacted][A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

You helped me on a recent dispute that I had with AAA New Mexico. Not only have they ignored the Revdex.com settlement that I agreed on as of Sunday morning, they canceled my car insurance. I agreed to pay $14.70, which I did on the same day of the settlement. I'm attaching a pdf of their correspondence regarding this non-settlement, cancellation of my car insurance notice, and a copy of the Revdex.com online dispute.I now consider AAA New Mexico as defrauding me and I demand that my insurance be reinstated immediately and that AAA New Mexico honor the $14.70 payment offer that I agreed on through the Revdex.com. Otherwise, I will be taking this directly to the Insurance Fraud Department of New Mexico.Sincerely,[redacted]

This
note is in response to the Revdex.com complaint dated Tuesday, June 6th
2017 regarding Mr. [redacted]’s membership issues with AAA New Mexico.  AAA
New Mexico has offered Mr. [redacted] a free year of membership to compensate for
any inconvenience these issues have caused.  We would also...

like to
apologize for the service that was provided in our Las Cruces branch; rest
assured that we will address the matter with the team.  Please let us know
if we can assist with anything else and thank you for becoming a valued AAA New
Mexico member.

March 29th, 2017
[redacted] [redacted]
[redacted]
[redacted]
Revdex.com ID: [redacted]
Membership: [redacted]
Dear Mr. [redacted],
This is in response to the March 19th, 2017 inquiry received from the Revdex.com. Our Executive Office has been asked to provide a...

narrative explanation of our findings and address your concerns over the balance of $170.00 you were charged for the additional ERS service calls. We appreciate our members' feedback and thank you for your membership.
In your statement to the Revdex.com, you stated AAA billed you for 2 service calls that you were unaware you would be charged. In reviewing the roadside activity on this account, we determined there were duplicate calls reported by club 036 which incremented the entitlements and resulted in billing.
To rectify the incorrect billing we allowed the billable calls. They were 11/3/16 #[redacted] and 10/3/16 #[redacted]. There is now a zero balance due and the membership has now reactivated.
The primary member is at the 4 call limit until the expiration date of 9/15/17. The adult associate has all 4 service calls available.
We appreciate you bringing this to our attention and thank you for your membership.
For any further questions please feel free to contact [redacted] at [redacted].

Dear Ms. [redacted],
Thank you for the opportunity to look into the concerns you outlined in your Revdex.com complaint. We greatly value our members and I would like to begin by personally thanking you loyal membership.
We would also like to take this opportunity to extend my apologies for the...

frustration you have experienced with the insurance staff in our Las Cruces branch. Please understand that this poor expression of customer service is the exception and not the standard by which we conduct business. This infraction is not tolerated and we have severely dealt with the Insurance Agent in question. We strive to provide our members and insureds with products and service of the highest possible quality at all times. We are sorry that this experience has caused you to place your insurance elsewhere. We truly hope we will have the opportunity to provide for your insurance needs again in the future.
We greatly appreciate you bringing this situation to our attention as this provides us with the opportunity to review our internal processes and improve overall member service.
If you should have any other questions or concerns, please do not hesitate to contact us at any time. We truly appreciate your loyal membership and look forward to the opportunity to continue serving your membership needs in the future.
Sincerely,
[redacted]

Attached is the photo of the AAA Mobile Battery Service aa