Schmidt Mechanical Group, Inc.

Mr. [redacted],
I am sorry to hear that you have lost your tenant.  In my prior e-mail I attached pictures, invoices, etc. showing that your ceiling was damaged when we first arrived to your rental home along with the installation instructions from the manufacturer of the SS2 float switch showing that it was in fact installed in the correct location.  I am willing to refund you $215.00, your disputed amount which includes the part and the labor.  I will need the SS2 switch back from you and I can then process the refund check.  For convenience I will be happy to send someone by to pick up the part from you or you can mail it or drop off at the following address.
[redacted]
San Antonio, TX [redacted]
Thank you for your time and please let me know if you have any issues or concerns on this matter.
[redacted]
[redacted]
Schmidt Mechanical Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Schmidt Mechanical sent a technician named [redacted] to install a float switch per my request. He installed the device on the coils and primary drain. I asked him if he could fix the drain pipe on the secondary pan that was capped. He stated that he did not have the materials. It was hot in the attic where the drain pans are located. He stated that the primary drain pipe was clean and not clogged. The Schmidt Mechanical dispatcher, [redacted] (?), told me that I could pay two hundred dollars upon receipt of an invoice to be mailed to my home and the balance later.
                Within a month, the occupant in the house complained that water was leaking from the ceiling and the central air conditioner was not cold enough.
Schmidt Mechanical was called to do a warranty check. A technician named [redacted] told me that the primary drain was working properly and the float switch also worked correctly. He failed to mention that the secondary drain pan had water in it. This indicated that the primary drain line was clogged and the float switch had failed according to [redacted] Maintenance Co. who had to be called after Schmidt’s tech [redacted] left. Tech [redacted] refused to estimate installation of a new secondary drain pipe. I think that the excess attic heat persuaded him not to go up in the attic for this task.
                Technician [redacted] decided to try to sell me a new compressor located outside where the heat did not bother him. Avanigo Co. told me that no new compressor was necessary not was refrigerant. The tech [redacted] then demanded full payment of the entire $415 in contradiction to what the Schmidt dispatcher had told me.
                The occupant of the rental unit decided to vacate the house because the air conditioner repair was delayed due to the negligence of Schmidt Mechanical. I am now out $850 per month until a new renter signs a lease.
Sincerely,
[redacted]
Regards,
[redacted]