Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Schmidt Mechanical sent a technician named [redacted] to install a float switch per my requestHe installed the device on the coils and primary drainI asked him if he could fix the drain pipe on the secondary pan that was cappedHe stated that he did not have the materialsIt was hot in the attic where the drain pans are locatedHe stated that the primary drain pipe was clean and not cloggedThe Schmidt Mechanical dispatcher, [redacted] (?), told me that I could pay two hundred dollars upon receipt of an invoice to be mailed to my home and the balance later Within a month, the occupant in the house complained that water was leaking from the ceiling and the central air conditioner was not cold enough Schmidt Mechanical was called to do a warranty checkA technician named [redacted] told me that the primary drain was working properly and the float switch also worked correctlyHe failed to mention that the secondary drain pan had water in itThis indicated that the primary drain line was clogged and the float switch had failed according to [redacted] Maintenance Cowho had to be called after Schmidt’s tech [redacted] leftTech [redacted] refused to estimate installation of a new secondary drain pipeI think that the excess attic heat persuaded him not to go up in the attic for this task Technician [redacted] decided to try to sell me a new compressor located outside where the heat did not bother himAvanigo Cotold me that no new compressor was necessary not was refrigerantThe tech [redacted] then demanded full payment of the entire $in contradiction to what the Schmidt dispatcher had told me The occupant of the rental unit decided to vacate the house because the air conditioner repair was delayed due to the negligence of Schmidt MechanicalI am now out $per month until a new renter signs a lease Sincerely, [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Schmidt Mechanical sent a technician named [redacted] to install a float switch per my requestHe installed the device on the coils and primary drainI asked him if he could fix the drain pipe on the secondary pan that was cappedHe stated that he did not have the materialsIt was hot in the attic where the drain pans are locatedHe stated that the primary drain pipe was clean and not cloggedThe Schmidt Mechanical dispatcher, [redacted] (?), told me that I could pay two hundred dollars upon receipt of an invoice to be mailed to my home and the balance later Within a month, the occupant in the house complained that water was leaking from the ceiling and the central air conditioner was not cold enough Schmidt Mechanical was called to do a warranty checkA technician named [redacted] told me that the primary drain was working properly and the float switch also worked correctlyHe failed to mention that the secondary drain pan had water in itThis indicated that the primary drain line was clogged and the float switch had failed according to [redacted] Maintenance Cowho had to be called after Schmidt’s tech [redacted] leftTech [redacted] refused to estimate installation of a new secondary drain pipeI think that the excess attic heat persuaded him not to go up in the attic for this task Technician [redacted] decided to try to sell me a new compressor located outside where the heat did not bother himAvanigo Cotold me that no new compressor was necessary not was refrigerantThe tech [redacted] then demanded full payment of the entire $in contradiction to what the Schmidt dispatcher had told me The occupant of the rental unit decided to vacate the house because the air conditioner repair was delayed due to the negligence of Schmidt MechanicalI am now out $per month until a new renter signs a lease Sincerely, [redacted] Regards, [redacted]