Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The events of July 2015, which constitute about 50% of MrS [redacted] ’s response, are not relevant to the issue raised in my complaint I have purchased four pieces of power equipment from Schmidt’s and have done business with them for over years They have always been a reputable company, which provided good service This includes my dealings with Lee S [redacted] who, prior to the events of October 2015, was forthcoming and helpful in my interactions with him Thereafter, communications clearly broke down I don’t recall MrS [redacted] ’s 3-day October 2-trip, nor do I see that it has any significance My contacts were after it, on October 6, and 15h Each day Lee was there, but, reportedly, not able to take my call On each date, I left a message and was assured he would return the call I thought there would be some type of reply (the chipper cost $2,and was used once) It wouldn’t have mattered who responded, as long as I had known what was going on From my perspective, Schmidt’s simply didn’t want to deal with the problem The notion that Schmidt’s didn’t schedule quickly enough for my liking is completely inaccurate I had no idea they intended to schedule at all As far as my transporting the unit to them, I don’t have the ability to do so; they were aware of this as MrS [redacted] notes they had previously provided delivery It was only after my three calls were ignored (and two weeks had passed), that I reluctantly sought recourse with the Revdex.com Following my Revdex.com contact, Lee did contact me on October and the essence of what he wrote is correct - I had a mechanic work on the chipper to resolve the issue I accept MrS [redacted] ’s response, not because I am satisfied with the service, but because Lee may not have known the extent of the communications failure and his intentions were apparently good At least, I now have an explanation (from his viewpoint) as to why this happened Sincerely, [redacted] ***
Complaint ID#: [redacted] Company Name: Schmidts & SerafinesCompany Contact Name: Lee S [redacted] Company Contact Phone: ###-###-####Company Contact Email: [redacted] Consumer's Name: [redacted] ***Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: Re: Revdex.com Complaint ID # [redacted] , CT [redacted] This letter is in response to the above complaintMr [redacted] purchased a [redacted] Chipper from our [redacted] location on November 24, In July we spoke on the phone about an issue he was having with his chipperWe picked up the chipper, at our expense, and did not charge Mr [redacted] the $pickup/delivery chargeThe unit was brought to our shopI personally worked on his unit and the following were my findings: "Made sure fuel valve was on, put throttle cable on fast and put choke on, started on second pullShut off and started several timesLet unit sit for a few days and startedStarted and shut off several times." There was no mechanical defect or warranty claim to submit to [redacted] I did not charge Mr [redacted] our minimal bench fee of $for the work I didNor did I charge him the $pickup and delivery feeThis is a total of $which I lost on this repair in trying to appease Mr***Please note, [redacted] will not reimburse me for these costs as they do not cover pickup or delivery of units, nor do they cover issues which are not considered warrantyI recall Mr [redacted] calling in October stating that he was having issues again with the unitI told him I was going out of state for a few days, October 2nd thru October 4th and I would get back to him and schedule a service call to go to his house and repair any issuesA shop ticket was made on October 7th for Mr***We had not yet scheduled a date and then on October 19th I received your letter of Mr***'s complaintPlease note, it is not our practice to perform service calls at customer's homes as I may not have the proper tools or parts to repair the unit, however, in this instance I felt is should be a fairly easy repairI would have liked to resolve this matter with Mr***, again, at MY expenseAfter receiving your letter of his complaint, I contacted Mr [redacted] on October 23rd and was told he "already had the issue taken care of." It's unfortunate that we were unable to schedule a service call quickly enough for Mr***'s likingsHe also could have transported the unit to us to expedite the matter and it would have been looked at that dayDue to the telephone conversation I had with Mr [redacted] on the 23rd, I am considering this matter resolvedIf you have any questions or anything further is needed, please do not hesitate to contact meThank you, Lee S [redacted] , Owner Schmidts & Serafines Sent on: 11/3/10:19:AM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The events of July 2015, which constitute about 50% of MrS [redacted] ’s response, are not relevant to the issue raised in my complaint I have purchased four pieces of power equipment from Schmidt’s and have done business with them for over years They have always been a reputable company, which provided good service This includes my dealings with Lee S [redacted] who, prior to the events of October 2015, was forthcoming and helpful in my interactions with him Thereafter, communications clearly broke down I don’t recall MrS [redacted] ’s 3-day October 2-trip, nor do I see that it has any significance My contacts were after it, on October 6, and 15h Each day Lee was there, but, reportedly, not able to take my call On each date, I left a message and was assured he would return the call I thought there would be some type of reply (the chipper cost $2,and was used once) It wouldn’t have mattered who responded, as long as I had known what was going on From my perspective, Schmidt’s simply didn’t want to deal with the problem The notion that Schmidt’s didn’t schedule quickly enough for my liking is completely inaccurate I had no idea they intended to schedule at all As far as my transporting the unit to them, I don’t have the ability to do so; they were aware of this as MrS [redacted] notes they had previously provided delivery It was only after my three calls were ignored (and two weeks had passed), that I reluctantly sought recourse with the Revdex.com Following my Revdex.com contact, Lee did contact me on October and the essence of what he wrote is correct - I had a mechanic work on the chipper to resolve the issue I accept MrS [redacted] ’s response, not because I am satisfied with the service, but because Lee may not have known the extent of the communications failure and his intentions were apparently good At least, I now have an explanation (from his viewpoint) as to why this happened Sincerely, [redacted] ***
Complaint ID#: [redacted] Company Name: Schmidts & SerafinesCompany Contact Name: Lee S [redacted] Company Contact Phone: ###-###-####Company Contact Email: [redacted] Consumer's Name: [redacted] ***Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: Re: Revdex.com Complaint ID # [redacted] , CT [redacted] This letter is in response to the above complaintMr [redacted] purchased a [redacted] Chipper from our [redacted] location on November 24, In July we spoke on the phone about an issue he was having with his chipperWe picked up the chipper, at our expense, and did not charge Mr [redacted] the $pickup/delivery chargeThe unit was brought to our shopI personally worked on his unit and the following were my findings: "Made sure fuel valve was on, put throttle cable on fast and put choke on, started on second pullShut off and started several timesLet unit sit for a few days and startedStarted and shut off several times." There was no mechanical defect or warranty claim to submit to [redacted] I did not charge Mr [redacted] our minimal bench fee of $for the work I didNor did I charge him the $pickup and delivery feeThis is a total of $which I lost on this repair in trying to appease Mr***Please note, [redacted] will not reimburse me for these costs as they do not cover pickup or delivery of units, nor do they cover issues which are not considered warrantyI recall Mr [redacted] calling in October stating that he was having issues again with the unitI told him I was going out of state for a few days, October 2nd thru October 4th and I would get back to him and schedule a service call to go to his house and repair any issuesA shop ticket was made on October 7th for Mr***We had not yet scheduled a date and then on October 19th I received your letter of Mr***'s complaintPlease note, it is not our practice to perform service calls at customer's homes as I may not have the proper tools or parts to repair the unit, however, in this instance I felt is should be a fairly easy repairI would have liked to resolve this matter with Mr***, again, at MY expenseAfter receiving your letter of his complaint, I contacted Mr [redacted] on October 23rd and was told he "already had the issue taken care of." It's unfortunate that we were unable to schedule a service call quickly enough for Mr***'s likingsHe also could have transported the unit to us to expedite the matter and it would have been looked at that dayDue to the telephone conversation I had with Mr [redacted] on the 23rd, I am considering this matter resolvedIf you have any questions or anything further is needed, please do not hesitate to contact meThank you, Lee S [redacted] , Owner Schmidts & Serafines Sent on: 11/3/10:19:AM