Schmit Bros. Auto, Inc.

The vehicle in question was brought into our Quick Lane facility for a brake inspection and replacement and serpentine belt replacement. These services were performed. There is no way that these items and the repair of these items could cause the vehicle to run rough. The facility
does quick services only, so after the customer brought this issue to our attention, for the sake of customer satisfaction, Schmit Auto agreed to replace a vacuum hose that had OBVIOUSLY cracked and dry rotted, due to time and exposure to outside whether. After replacing the vacuum line it was determined that the Audi had a "hard mis-fire" and as a result the of the diagnosis, the customer was informed that it would need to have plugs and / of coil replace. At that time the customer declined to pay for what was obviously occurring prior to having a belt and brake work completed. Schmit Auto did offer to discount and assist in the cost of the repair. We did however share in the cost of the vacuum hose. Schmit Bros. Auto feel we offer outstanding customer service as well as assistance in helping he customer with solutions. Thank you, *** ***
General Manager Schmit Bros

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

There was a misunderstanding on behalf of the dealer.  It has since been taken care of and the customer is very happy now.  We have ordered the correct vehicle for the customer with the equipment he wanted at the same price.thank you.

Review: I had a SIGNED PURCHASE CONTRACT from Schmit Brothers Ford on Saturday 11/7 for a 2016 Ford Flex SEL. On Monday 11/9 I received a call from the Sales Rep saying there was a problem with the price could I stop in. When I stopped I was told that they made a mistake on the pricing and needed over $1,500 more money. I was told by the Manager that priced the car on Saturday that they would not honor the price I was given.Desired Settlement: Honor the SIGNED PURCHASE CONTRACT price.

Business

Response:

There was a misunderstanding on behalf of the dealer. It has since been taken care of and the customer is very happy now. We have ordered the correct vehicle for the customer with the equipment he wanted at the same price.thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I own a 2001 Audi A4 which I had brought into Schmit Ford's Quick Lane care center. I needed to have my rear brakes done, as well as replace my main serpentine belt. The car had no issues with the way it ran or drove prior to these repairs. When I went to pick it up, I got in the car and the car would not get above 15 mph (my guess was a vacuum leak). I immediately took my car back to the dealer. They looked at it and told me there was a hose that had a crack in it, and it was unrelated to the repairs they had already completed, and I had paid for. They said they could order me a new hose and put it on at the cost of the part. In good faith, I allowed them to do this. I went to pick my car up a couple days later to find it had the same issue! In addition, not only did they charge me the cost of the part, but had charged me labor as well. The person who was working that day then told me that the manager of the auto care, and dealer manager, were out of the office over the weekend. When I talked to them again on Monday, they again said that this was not related to the repairs they did and that it would cost me more money for them to find and fix the issue. I went and picked up my car and decided to file complaints instead of sit an argue. This is unacceptable, and I believe the company should stand by their repairs and fix the issue.Desired Settlement: At this point, I need to fix my car. Depending on how quickly this gets resolved, I believe they should either fix their mistake at their cost, or reimburse me for my costs of having to take it somewhere else. This would be the right thing to do.

Business

Response:

The vehicle in question was brought into our Quick Lane facility for a brake inspection and replacement and serpentine belt replacement. These services were performed. There is no way that these items and the repair of these items could cause the vehicle to run rough. The facility does quick services only, so after the customer brought this issue to our attention, for the sake of customer satisfaction, Schmit Auto agreed to replace a vacuum hose that had OBVIOUSLY cracked and dry rotted, due to time and exposure to outside whether. After replacing the vacuum line it was determined that the Audi had a "hard mis-fire" and as a result the of the diagnosis, the customer was informed that it would need to have plugs and / of coil replace. At that time the customer declined to pay for what was obviously occurring prior to having a belt and brake work completed. Schmit Auto did offer to discount and assist in the cost of the repair. We did however share in the cost of the vacuum hose. Schmit Bros. Auto feel we offer outstanding customer service as well as assistance in helping he customer with solutions. Thank you, [redacted]

General Manager Schmit Bros.

Review: Schmit Bros. rotated the tires on my car. Several weeks later the left front tire came loose. The tire studs were ruined. I had them replaced at a different service center. I stopped at Schmit Bros Service Center to ask for reimbursement. This was a Friday I believe on July 3. The attendent told me the service manager was on vacation but he made copies of the original work order/receipt from schmit bros and the work order/receipt for the repair work. He said that the manager would call me back on Tues. I did not get a return call so I called on Wed. I received a return call from someone named [redacted] after 5:00 PM. I was driving so I did not answer the call. He left a message apologizing for missing my call and said that they would call back. After several days, I did not get a call back so I called [redacted]. [redacted] was not the Service Manager and not able to help me. He said that they have all of the paperwork and that they would leave a message with the service manager and have him call me. I left him my work cell phone so that he could call at anytime. As of today, I have not received a call from the Service Manager.Desired Settlement: I want to be reimbursed for reinstalling the tire and replacing the tire studs.