This customer signed a purchase agreement to purchase a GMC Conversion van on February as an "as-is, no warranty" vehicle due to the age and mileage of the van The customer had a concern that the air conditioning was not working properly The used car manager put the van into our service department for air conditioning repairs on February 22nd and the repairs were completed on February 25thThe customer took the van for a hour test drive to verify his concerns were repaired The customer subsequently signed paperwork and paid for the van on February 25th in the amount of $plus tax, title and license We have no information on when the air conditioning stopped working after the customer took delivery As a goodwill gesture we have invited the customer in to have the air conditioning repaired Our service department had charged the a/c system but apparently the system is losing Freon and needs more evaluating Our service department is working with the company that originally produced the a/c parts for the conversion van company At this point it is unknown how long or even if parts are available since this is an after market system originally sold thru a conversion van company and not a General Motors factory systemWe will do what can be done to repair the air conditioningThe customer was given the opportunity prior to purchasing to have the vehicle inspected by a mechanic of his choice and he declinedThank you for the assistance in resolving this customer's concerns
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@jackschmitt.com The dealership worked on this vehicle on June 26,We have not been notified by the customer that the vehicle was acting up since we worked on it on June 26thWe will be glad to diagnose the vehicle at no charge to the customer, provide a loaner car at no charge to the customer while we evaluate his vehicle, and if something that we did before has failed, we will make the necessary repairs at no charge to the customer
This customer signed a purchase agreement to purchase a GMC Conversion van on February as an "as-is, no warranty" vehicle due to the age and mileage of the van The customer had a concern that the air conditioning was not working properly The used car manager put the van into our service department for air conditioning repairs on February 22nd and the repairs were completed on February 25thThe customer took the van for a hour test drive to verify his concerns were repaired The customer subsequently signed paperwork and paid for the van on February 25th in the amount of $plus tax, title and license We have no information on when the air conditioning stopped working after the customer took delivery As a goodwill gesture we have invited the customer in to have the air conditioning repaired Our service department had charged the a/c system but apparently the system is losing Freon and needs more evaluating Our service department is working with the company that originally produced the a/c parts for the conversion van company At this point it is unknown how long or even if parts are available since this is an after market system originally sold thru a conversion van company and not a General Motors factory systemWe will do what can be done to repair the air conditioningThe customer was given the opportunity prior to purchasing to have the vehicle inspected by a mechanic of his choice and he declinedThank you for the assistance in resolving this customer's concerns
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@jackschmitt.com The dealership worked on this vehicle on June 26,We have not been notified by the customer that the vehicle was acting up since we worked on it on June 26thWe will be glad to diagnose the vehicle at no charge to the customer, provide a loaner car at no charge to the customer while we evaluate his vehicle, and if something that we did before has failed, we will make the necessary repairs at no charge to the customer