Schmutter, Strull, Fleisch

Sent: Tuesday, January 02, 10:AM Subject: Case # [redacted] - Gateman, IncFirst operator was replaced to be comparable with a battery back up at no additional chargeAfter Hurricane Harvey we replaced flooded operator with a higher base standWe service and lubricated the system every time our staff was on site to program and deliver remotesOur insurance does not cover us if we're not on site during the time of the incidentThese unit's electronic design are called fail safe type and it showed on the footage management provided of the accidentAlso, we are not sure what occurred for all we know the? operator could of been tampered with by other gate companies, residents or the maintenance; we have no responsibilityFor further questions or concerns, please feel free to contact us.? Thank you, Gateman, IncTeam Phone: 713.977-Fax: 713.868-"We are committed to? provide our customers with? the highest quality service."