Schnuck Markets

Thank you for reaching out to us about our customer, Case ID [redacted] We are always happy to assist the Revdex.com with customer satisfactionThis customer did reach out to our Consumer Affairs team as she mentioned and we in turn engaged our store management team to reach out and try to resolve our customer's concernsIt is our understanding that several attempts to reach this customer have been made, but the store manager at this location has been unable to speak with her directly despite leaving at least three messagesWe would like to encourage the customer to reach out to the store manager at our Mason store at her convenienceThe number there is [redacted] She would like to speak with the customer and see if we can restore her confidence in usThank you once again for your service to the community of customers and retailers [redacted] ***Consumer Response SpecialistSchnuck Markets, Inc

The store manager called January 10th and left a voice message. She sounded angry. I called corporate office and was given phone numbers to call, [redacted] and [redacted] . I called both number and could not get through.

Thank you for reaching out to us about our customer, # [redacted] . We are always happy to assist. We contacted the store team to learn more about this situation and feel this is a case of a simple misunderstanding. Our greeting card vendor brought in a cardboard shipper display with cards that... were $1 each on top and cards that were $9.99 on the bottom. Both sections were signed, but it is certainly possible that the two types of cards intermingled. Our store manager expressed his disappointment that he was not called to assist the customer by his team and has taken steps to avoid further confusion. He also asked that we send the customer something as a gesture of customer service, which we will do via U.S. Mail. Thank you again for reaching out to us and for all you do for the customer/business relationship. If you need more information please do not hesitate to ask. [redacted] ***Consumer Response SpecialistSchnuck Markets, Inc.

Thank you for reaching out to us about our customer, ID number [redacted] We are always happy to assist our customers.Our team will be reaching out to this customer by mail and will fulfill her request for a refundWe have not received any additional complaints of this type, but will follow up with our supplier and food safety team as wellOur committment to respond immediately to all Revdex.com contacts is important to usWe apologize for the delay, but believe that a temporary email outage may have prevented your original message from being received Thank you again for your message and the help you provide to customers and businesses in our region [redacted] ***Consumer Response SpecialistSchnuck Markets, Inc

Thank you for contacting us regarding Customer Complaint # [redacted] We are always happy to assist the Revdex.com in resolving customer concerns We will be reaching out to this customer later today via phone as requested to speak with her about this disappointing expereinceWe hope to learn what specific store this was so that we can ask the store manager there to look into this further and make sure that this does not happen to this customer or any other in the futureThank you again for sharing this information with us and giving us the opportuntity to respondWe appreciate the work of the Revdex.com and are grateful to be a part of providing good customer service to the customers in our area Regards, [redacted] ***Consumer Response SpecialistSchnuck Markets, Inc

Complaint: [redacted] I am rejecting this response because:Although I spoke to someone at the corporate office on yesterdayI did not get a answer to my question as of why I was treated in such a manner Sincerely, [redacted]