Initial Business Response /* (1000, 5, 2015/07/01) */
Mrs. [redacted] is correct that the manufacturer went out of business and therefore rendering the warranty invalid. I told her that we would honor the warranty but its not an easy thing to get other manufacturers to make glass only for a window...
that they didn't construct in the first place. That being said, as Mrs. Patterson stated, I did tell her the glass was ready in May and we would be getting out shortly to install it. However, my carpenter never got my fax stating it was ready. He now has that information and will be calling her within a few days.
Sincerely,
Bob [redacted]
Window Concepts, Inc.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/01) */
Mrs. [redacted] is correct that the manufacturer went out of business and therefore rendering the warranty invalid. I told her that we would honor the warranty but its not an easy thing to get other manufacturers to make glass only for a window...
that they didn't construct in the first place. That being said, as Mrs. Patterson stated, I did tell her the glass was ready in May and we would be getting out shortly to install it. However, my carpenter never got my fax stating it was ready. He now has that information and will be calling her within a few days.
Sincerely,
Bob [redacted]
Window Concepts, Inc.