Schock Electric

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with this resolution because not once did Pearson Hyundai offer anything except to clean out the a/c duct system, which was determined by son's doctor as a insufficient response because there is no way to elimate all mouse contaimination I have a letter that provides the doctors recommendation of a new uncontaiminated vechicleWe always keep our vehicles in the garage and have never had a rodent issue until purchasing a vechile from Pearson Hyundai, in which the vehicle in discussion was kept in their fieldPearson in my eyes has given Hyundai a bad name Regards, [redacted]

The vehicle had been taken to different shops and the wiring at throttle body area had been cut and redone We have tried to correct this wiring repair but the integrity of these connectors has been comprimised and due to the intermittent issue currently with the vehicle we are recommending the replacement of the harnessOn the last visit everything seemed ok and [redacted] also drove the car many miles and hours over several days and everything was fine The harness is no longer available from [redacted] but I did offer to personally visit our local recycling yards to try and fing the harness for [redacted] We also discussed trading him out of his vehicle and showing him as many options as possibleThis car was purchased as is and I researched the vehicle and found no previous concerns regarding the present concern [redacted] is havingIf I can be of any further help please let me know [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI think my concern in July was misdiagnosed and I not having machanical knowledge did not get a second opinoin because they told me everything was fine It's October I know something has to be wrong with my suspension so I had the Nissan dealership inspectThere where a few different findings which I have attached a copy of as well as a copy from the first inspection a week after I purchasedI call Pearson to have them check again, they now want to refer me to Nissan as stated in orignal complaintGiven the extent of repairs needed, and speaking to a few mechanics the vehicle had to be defective when I pruchased and first had it inspected Knowing that it would be outside a few months and not their responsibility before it needed to be repaired, I feel I was sent on my way Regards, [redacted]

After reviewing our customers complaint , I got with the sales mgr who was involved and the issue of the key has been resolvedWe had ordered the wrong key and there was poor communication between the salesman and the customer keeping her up to date on the issueThe key was ordered correctly and the customer has an appt to get it programmedThe refund check for the last pmt has been issuedPlease feel free to call me with any other questions Sincerely [redacted] ***

The vehicle was checked over before retailed and all systems were in working orderThe customer purchased an extended warranty and the air suspension repairs are not covered within their extended warrantyWe split the cost of the air shock replacement repair with the customer as a goodwill gesture for customer satisfactionThe repair took a few days longer than expected due to the mounting bolts of the rear shocks being seized together and we had to order bolts(I have attached a picture of the old shocks with bolts seized in it) Once repairs were completed we tested system and test drove the vehicle, all was okAny additional repairs needed at this time to the air suspension system unfortunately not covered by their extended warranty contract would be at the customer’s expensePlease let me know if I can be of any further assistance

We offered to have the car cleaned and all ants removed. The customer requested a new car identical to the one they bought. We honored that request and gave her an exactly identical car to the one she purchased

I tried to reach out to *** *** and had to leave him a message. I let him know in the message that we would like to look and diagnosis the car here ourselvesHe did purchase this unit as is and denied the extented warranty that was offered to him. I am awaiting his return
call

*** *** has spoken with the service Manager *** *** and the General Manager *** ***. It has been requested that he bring the car to us so we can confirm the diagnosis and see what repairs need to be made ** *** signed off denying extended warranty coverage

We are very sorry our customer ran into these issues with mouse. We did make the repair to the insulation the customer said was damaged by the mouse. No one knows where this mouse came from and in an effort to help our new Hyundai customer out we took care of that insulation repair
at no cost to our customer. Our sales department did try to work with her to get her into a new care with a much less defict then she ended up with wherever she went. We tried to help the customer in every way possible to resolve their issues

In response to the customers issue regarding the preowned vehicle they purchased on 12/12/We as a company only provide gallons of gas on preowned vehicles and are only responsible for key on
preowned vehiclesWe have a document called a “ WE OWE” which the customer and the sales manager both sign regarding anything the dealership owes the customerThe document states nothing owed and is signed by both partiesWe provided a warranty at no charge to the customer which covers mechanical and powertrain coverageThe vehicle was purchased on 12-12-and the complaint of the cupholder was days laterI checked with our service records and the customer never came in for us to even inspect the cupholder. Without looking at the vehicle we cant determine if it would have been covered or not under our warrantyPlease let me know if we can provide any further information.
Kindest Regards,
*** * *** ***
***

Our used car *** *** *** has spoken with *** *** and asked her to bring the car in so we can see what is going on with it. He has offered to put her in a car but she did not show up to have it looked at. We will be happy to look at the car and evalutate what
needs to be done as soon as she brings it inShe can reach us *** Please let me know if we can be of any further help

Our Sales staff did everything we could to get MsOsment out of the car she had with a large amount of negative equity and into a new car. She drove the *** and the numbers would only work with that model. There was not enough money available to step her into the next
model

I spoke with [redacted], he took down all of the information for the customer and is making sure that it is looked into and removed.

The work was performed as requested unfortunatley the vehicle had a nail in the tire.  The low pressure light came on idicating that the front tire was low.  That tire had been rotated to the rear during the service as it was supposed to be.  The system relearns tire loacation...

after the vehicle it driven appox. 20 miles.  The vehicle had not been driven far and thus the location still showed as the front but the tire was put to the back.  All work was performed by factory trained technicians using all OEM parts.

The vehicle was checked over before retailed and all systems were in working order. The customer purchased an extended warranty and the air suspension repairs are not covered within their extended warranty. We split the cost of the air shock replacement repair with the customer as a goodwill...

gesture for customer satisfaction. The repair took a few days longer than expected due to the mounting bolts of the rear shocks being seized together and we had to order bolts. (I have attached a picture of the old shocks with bolts seized in it) Once repairs were completed we tested system and test drove the vehicle, all was ok. Any additional repairs needed at this time to the air suspension system unfortunately not covered by their extended warranty contract would be at the customer’s expense. Please let me know if I can be of any further assistance.

I have not spoken with anyone from Pearson Hyundai I received a messages and called the service manager back, I left him my name number and location of the vehicle I have not heard anymore from dealership. Alao I was never offered an extended warenty, when I asked about it rhe salesmen said it was not available.

Revdex.com spoke with a representative from the business who stated that [redacted] has agreed to split the repairs with the customer in an effort to resolve the complaint, and they are currently waiting for authorization from the customer in order to move forward.

The vehicle had been taken to 2 different shops and the wiring at throttle body area had been cut and redone.  We have tried to correct this wiring repair but the integrity of these connectors has been comprimised and due to the intermittent issue currently with the vehicle we are...

recommending the replacement of the harness. On the last visit everything seemed ok and [redacted] also drove the car many miles and hours over several days and everything was fine.  The harness is no longer available from [redacted] but I did offer to personally visit our local recycling yards to try and fing the harness for [redacted]  We also discussed trading him out of his vehicle and showing him as many options as possible. This car was purchased as is and I researched the vehicle and found no previous concerns regarding the present concern [redacted] is having. If I can be of any further help please let me know.
[redacted]

After reviewing our customers complaint , I got with the sales mgr who was involved and the issue of the key has been resolved. We had ordered the wrong key and there was poor communication between the...

salesman and the customer keeping her up to date on the issue. The key was ordered correctly and the customer has an appt to get it programmed. The refund check for the last pmt has been issued. Please feel free to call me with any other questions. 
Sincerely
 
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think my concern in July was misdiagnosed and I not having machanical knowledge did not get a second opinoin because they told me everything was fine.  It's October I know something has to be wrong with my suspension so I had the Nissan dealership inspect. There where a few different findings which I have attached a copy of as well as a copy from the first inspection a week after I purchased. I call Pearson to have them check again, they now want to refer me to Nissan as stated in orignal complaint. Given the extent of repairs needed, and speaking to a few mechanics the vehicle had to be defective when I pruchased and first had it inspected.  Knowing that it would be outside a few months and not their responsibility before it needed to be repaired, I feel I was sent on my way.
Regards,[redacted]