Schoepp Motors, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI also have prove that the parts were bad when we bought the truck
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We offered to have the customer bring the vehicle in to our service department so that we could have an opportunity to diagnose the issue(s)Customer refused and said that what wanted was for us to "carte blanche" issue a check to a repair facility of his choice so that facility could make the
necessary repairsUnderstandably, that is not the way we conduct business.
The customer's accusation that the vehicle had never been inspected is totally false, and we have the means to prove itFurthermore, the customer has put over 12,miles on the vehicle since he purchased it
Unless the customer is willing to bring the vehicle into one of our service departments there is nothing further that we can do help resolve his complaint
Respectfully,
*** ***
GM Schoepp Motors, Inc

Schoepp Motors will replace the windshield at no cost to the customer. Customer is very happy about this.

My boyfriend and I went in to get a good car for not alot of money. We are low income college students who both need transportation to school. We paid 2400 upfront in cash for the car made a payment arrangement to come up with the other $600 in a month. The car was paid off in agreed time. With in the first month of owning the car the transmission starts slipping, there are multiple other things wrong with the car. The Sales me Randy said he would not sell us a car that was not safe to drive on the road. My boyfriend is in the Automotive Tech program at a local college here his instructor took the car for a test drive saying the car is not safe to be driving on the road when contacting schepp about the problems with the car they then said they could discount the cost to fix. Had we known all these problems the car had before buying WE WOULD HAVE NEVER BOUGHT THE CAR!!! So now already being low income we our out $3000 and have to figure out a different route of transportation

Review: I visited this lot and was told that they could sell me a car at a price. I agreed on the price and they were going to check with my bank to get approval for the money. I did not authorize anything beyond that. I have since gotten two letters from two separate lending institutions stating that this lot requested a credit line in excess of $14,000 in my name! I never agreed to a price anywhere near that amount and I sure as hell did not authorize them to try to borrow money in my name! I now have two marks on my credit score and it is ruined because of this!Desired Settlement: I would like an apology from parties involved in this scenario.

Business

Response:

As regards complaint #[redacted] please be advised that I called Mr. [redacted] on Saturday, Dec. 7, 2013 in an attempt to resolve his issue. Mr. [redacted] told me that it was not a good time for him and asked me to either call back or email him. I told him that I would prefer to call. I called him on 12-11-13 and again on 12-12-13 leaving messages both times. As of today, Dec. 13, 2013 I have not heard from Mr. [redacted].

Review: On August 30, 2014 I traded in my 07 Jeep Commander for an 08 Lincoln Navigator. I pointed out a windshield crack and spider to the sales person ** and was told by him that they would have that repaired because every car on their lot HAS to go through their inspection in their service department. Later, as ** and I were discussing the terms of my trade, Mr. [redacted] came in and in addition to telling me what a great deal I was getting for my trade, that the windshield issue would be taken care of - I made it clear that it would need to be because it is a safety issue for me, [redacted]. He pointed to the window and showed me his kids playing in his office so I took him at his word and I bought the car. On Tuesday, Sept 2 I called ** to set up a time to have someone repair the windshield. No return call from **. On Weds I called again and got no response from **. On Thursday I called and asked to have him paged and got ** and he told me he was working on it and would get back to me. No return call. On Friday I called Schoepp Motors again and this time asked to speak with a [redacted]. I got [redacted] on the phone who told me that I need to talk to the service department because according to his records the windshield was already repaired. I informed him it most certainly was not repaired. He continued to tell me that it was repaired and there wasn't anything he could do and even implied that perhaps I cracked it after it left the lot. I became upset and asked to speak to [redacted] - who wasn't in the store that day so I was sent to the [redacted]. He also told me that the truck came in and that it was inspected by their glass guy and that a repair COULD NOT BE MADE because it was previously filled with resin. I asked to speak to [redacted] again and he basically said I had to come back in Monday and have their glass guy look at it. I did this on Monday and the [redacted] informed me that it had been previously worked on and the repair wasn't done properly which is why there is the crack and spider now. I asked the [redacted] why wasn't I told at the time of purchase that the windshield had in fact been looked at and found to not be repairable (and for safety reasons - should be replaced, legally) Full disclosure was not in their vocabulary. I asked the [redacted] to have [redacted] call me on Monday when he was back in the store to discuss a remedy. No return call. I called [redacted] and no return call. Completely unprofessional and unacceptable.Desired Settlement: Full windshield replacement or $500.

Business

Response:

Schoepp Motors will replace the windshield at no cost to the customer. Customer is very happy about this.

Review: When my wife and I purchased our 2008 GMC Sierra on March 24,2014 from Schoepp Motors we had to have work done to it before we brought it home this work included Change of oil, replace battery, inspect all bulb's 3rd brake light out, a ball joint on the driver side, four new tires we had bought got put on to. This was done March 25,2014. We got the truck home and we had to get two tire valve stems fixed and get the check engine light checked out to see why that was on. It is now August, but are complaint with schoepp started in July where we took our truck into [redacted] in Mauston to get an alignment done because we noticed our tires in front were wearing on the inside and the wires were showing we said this couldn't be so the guy at [redacted] didn't get to do the alignment because he asked when we bought the truck we told him. we had new tires put on at the same time. then he started saying there is no way the truck can have this stuff going on with it from the time we had it he said it was bad when we bought the truck which includes suspension align front, HUB, Front wheel right, ball joint, lower arm left, ball joint lower arm right arm, upper control left front which totals 1,043.71 its an estament from [redacted]. I called Schoepp and talked to the service department and he also told me he's wondering if the truck went through a safty inspection when we bought it and them parts shouldn't be bad. I set up an appointment with schoepp because he said that should all be coverd through schoepp appointment was set up for Monday Aug. 4th we called schoepp before we left and asked if they got all the parts in and they said they didn't order any and proceded to tell us they would have to see the truck first and that we would be paying for it. We do have some documents we could send through the mail on the first service order paper the miles for the truck is wrongDesired Settlement: We feel that this vehicle did not go through a safety inspection we also feel these parts should be taken care of by Schoepp we have only had the truck four months we need the parts metioned replaced and two new front tires.

Business

Response:

We offered to have the customer bring the vehicle in to our service department so that we could have an opportunity to diagnose the issue(s). Customer refused and said that what wanted was for us to "carte blanche" issue a check to a repair facility of his choice so that facility could make the necessary repairs. Understandably, that is not the way we conduct business.

The customer's accusation that the vehicle had never been inspected is totally false, and we have the means to prove it. Furthermore, the customer has put over 12,000 miles on the vehicle since he purchased it.

Review: My fiance and I filled out an online application to buy a car on Schoepp's website, I was contacted by [redacted] at their Middleton Location same day. I told him we were pre-approved with another dealership and that we previously purchased a 2009' Camry from them, I told them what the other dealership was offering us and what our payments were. 11/12/2013 "Just left you a voicemail but yes we have a lot to choose from on our lot and coming back to us to trade would be the best idea since you bought the car from us and we would love to earn your business again. We do work with [redacted] and a few other banks that could potentially get you a better rate. I'd love to take a look at the Camry and see if we can give you more than 11k for it. Please give me a call on my cell at ###-###-####. Thank you for your time." First Email from [redacted]...The rest are text messages asking him to give us numbers. We finally went to the dealership on 11/12/2013. We showed them the Camry and I asked them ([redacted]) to give me prices on what they were giving us for the Camry, HE never told us. I had picked out a few different cars that we wanted to work with, they picked one car, it was a 2011' Toyota Highlander, 'according' to them, the bank said that wouldn't work. We sat at the dealership for 2 hours on 11/12/2013 waiting to hear from the bank...[redacted] who I believe is [redacted] there, came out and told us that they need to find something newer. I told him that's fine, he said if we need to get payments up to $525, would that be ok, I said I guess, we need to be in a bigger vehicle for our kids. I had asked several times what the numbers were going to look like, I still never got a break down of anything from anyone there in the 3 days working with them. We left the dealership on 11/12/2013 without a vehicle and on 11/13/2013, I had asked to have DVD'S installed in the van, they said they could do that, but needed money down, I told them no and that we would be walking away from the deal (in short) The dealership called me several times to say they could do the DVD'S with no extra money down. I thought ok, this might work., But I was still very curious what the payments would be and the finance charges were going to be, and I still hadn't gotten those answers. So we went into the dealership on 11/13/2013 and no ONE AT this point told us any numbers, I had asked several times to see numbers, [redacted] the Sales man kept saying I'm working the manager as hard as I can, I'm workin on it or I don't have any numbers yet. We did not get ANY numbers on our trade or the finance charges until we got into closing and at that point, I felt pressured to sign. This has been a very emotional purchase for me, I feel very, very, very taken advantage of. We spent hours with these people trying to do the right things for our kids. In closing they told us we couldn't do the GAP insurance because it would require money down on the financing? We are thousands and thousands of dollars in the whole and if we get into a total loss type of accident we owe thousands of dollars to a vehicle that wouldn't be in our possestion. We don't have that kind of money.Desired Settlement: I want them to get us our service contract money back asap. I want them to expedite the GAP insurance refund from the original loan. I want to know why they did this to us? I don't understand why they would take advantage of people like this. This has been the worst experience I've had in buying cars. I want to know why they wouldn't allow us to purchase the GAP insurance, it wasn't even offered. I want that paid for by the dealership, I want [redacted] to call me and explain this situation to me.

Business

Response:

As regards complaint #[redacted] please be advised that Schoepp Motors believes that the customers concerns have been addressed and the issues have been resolved. Schoepp Motors redid all of the paperwork so as to include the GAP insurance as customer desired. In addition, Schoepp Motors gave the customer an upgraded DVD system. Again, it is our belief that the customer is satisfied with the results.

This dealership is all about sales.....once the vehicle is sold, customer service is no longer a concern. As a result of my first time buyer experience 1 year and 3 months ago, I was recently forced to buy a new car (upside down loan). After spending over $6000 in suv repairs in less than a year. Schoepp Motors would not so much as offer me a 10% discount on repairs. My truck cut off exactly 1 month after purchase and Schoepp said you're out of oil! How is that possible. They changed my oil and had me pick up the car. A week later a different mechanic say's " you have an oil leak near the engine and there is no way they did not see the oil spilling out"....Classic ($2500) bil. This was the beginning of my nightmare, I would never recommend this dealership to anyone. I later went to [redacted], everything turned out perfect.

Review: My husband and I traded in his vehicle for a 2010 Chevy Impala on May 9,2014. The next morning,he said a bunch of sensor lights came on.He stopped by the nearest Auto Zone and had them run diagnostics. They found that all of the fluid levels were low and also there was an issue with the transmission. He had a lapse in judgement and only told me about the fluid levels. I was already on edge as I would like to think when a vehicle is obtained by a dealer,it is inspected, and any necessary work is done to ready it for sale-including a simple fluid check/top off, before they put on the lot for sale! I have always bought used vehicles, and have never ever encountered the issues we have so far with the impala. By Monday I had driven the vehicle, while idling in my driveway I heard a loud rubbing /screeching noise, thinking it was a belt, but knowing regardless of the source a 3 day old "new to us" vehicle shouldn't be giving issues. This is when the husband remembered the transmission error code and showed me the print outs from Auto Zone. He had already told Schoepps about the fluid levels, and had an appt to bring the veh back in for that. Now they were informed of the belt issue when he dropped it off, and given the code tickets. He had to get up super early, to drive to Middleton for the drop off, and then arrange for a ride back to town for work. They have the vehicle, and call later that day to say the entire transmission needs replacing! Something not covered under warranty they said, but they were going to cover it anyway. This doesn't sit well with me at all, regardless of covering the repair! I know there were also a few other things told to us that were replaced/worked on before the car went on the lot, and although according to the WI DOT consumer rights regarding Used Vehicle dealers, says they are not obligated to run diagnostics on vehicles, I find it EXTREMELY hard to believe that with all this work being done beforehand, and us only having the car for 2 days before a major issue was brought to light, by just hearing it, that they didn't also know about it and try to sweep it under the rug. I know they had to drive the vehicle from another location, and probably numerous test runs after repairs. My husband also questioned one of the mechanics about them not noticing this and our lack of faith in other major issues that may just pop up. He said he got a nervous answer of "ummm well, yeah, it's fixed now, but you know, I'm not a fortune teller to see if anything else might happen". The way I see it is this, just regarding overlooking fluids being checked and the transmission, either they did know about the transmission issue and tried to pretend they didn't, or they don't fully inspect their vehicles, given that we had to return for a no-brainer like fluids. If I ask why or how this happened, I will likely get a b.s. answer, rather than some solid assurance of how they plan to give us peace of mind and that they have faith in what they sell. I also am not happy about the fact that the dealership is also screwing their salesperson out of his part of commission due to this repair. As I was told, they subtracted the transmission repair amount from the cost of the vehicle. A less expensive vehicle sale = less commission for that salesperson. Correct me if I'm wrong but since when do the salespeople inspect and ready vehicles for a lot? When it's slow, are they in the shop with wrenches working on vehicles? Why would you make your own employee take a loss of income due to the dealer's inability to make sure the vehicles on their lots are either problem free or problems are fully disclosed, for the sake of the consumer and the salespeople? We had planned on buying a second vehicle in the near future to replace mine, but given this was our very first experience with Schoepps. It will most likely be our last!Desired Settlement: We would like some sort of non-b.s filled assurance that we won't be faced with major problems in the near future on this vehicle. Given that it is a used vehicle and things can happen, I don't want to be unreasonable with a resolution. The vehicle came with a 3month/3000 mile dealer warranty,which wasn't to include major things, like the transmission. I am asking for an extended warranty on top of this by the dealer to cover any major issues, as the transmission, for up to the first year of ownership, we don't plan on driving this vehicle so much, which is why higher miles were ok. But having all these problems off the bat is beyond insane. Owning previous used vehicles for years and never having a single major problem, and going to this one that probably shouldn't have gone off the lot. I think this is the best way to have the dealership assure us that they stand behind what they sell. If nothing happens, then the dealer isn't out any money. If something major does, then we won't be. I also think the salesperson should get some of their commission back if they were also not aware of the transmission issues. The sticker said there were none, and the veh was not sold as is...

Consumer

Response:

In response to your email I received a call from [redacted] @ Schoepp Motors on 6/13. Returned on 6/16 and 6/17 spoke with him. He offered a year long warranty per my suggestion in the complaint. I agreed to this and the matter is now resolved. He said he didn't know how to "close" the complaint with Revdex.com. Hoping my email will be able to do that.

Thanks!

Review: On February 16, 2015 my husband was rear ended in the truck we purchased from Schoepp Motors on October 11, 2014. This accident did very little damage to the truck. It was $3,500.00 total. Because the truck was less than 6 months old to me, I filed a depreciation claim with the guilty party's insurance company. During the process of this claim, I was notified that our truck was in two previous accidents. One was on 7-2-2011 with right from damage and the second was on 7-17-2013 stating front impact with another vehicle with moderate damage. The truck went through the auction and was announced had having structural damage. The vehicles glossary on the report states the following: A wholesale Auto Auction has reported that the vehicle has frame damage, which can weaken the structure of the vehicle. Immediately I was upset and notified the dealership from where I purchased the truck as we were not given or disclosed any of this information. I emailed the management team at Schoepp Motors on Sunday evening on April 19, 2015. I received a call from [redacted] at 2:21pm on Monday, April 20, 2015 which I was unable to answer. He left me a voicemail and I returned his call at 2:39pm on Monday, April 20, 2015. I had a six minute conversation with [redacted]. He informed me that the reason the auction listed it as having structural damage, is because the truck was lifted. He also informed me that he did not disclose this information because by law he did not have to tell me that it had been in any accidents, unless there was framework done. The only thing that [redacted] offered to do for me is to bring the truck back to the dealership and they would inspect it again for me. I paid full retail for this truck and had I know the damage that it had to it previously, I would not have.Desired Settlement: I would like them to buy the truck back for what I paid or give me a significant refund since the truck was not in mint condition as they listed or told us it was.

Business

Response:

Our response to the complainant is as follows: When the vehicle was run at the auction it was not announced that there was damage to the vehicle, because there wasn't any. There is no evidence to the contrary. This consumer also filed a complaint with the Wisconsin D.O.T. The state's investigator verified with the auction house that there were no announcements made of any damage because it was not warranted. The WI. D.O.T. investigator has explained to the complainant that there has been "no wrong doing" on Schoepp Motors part and he is closing the case.

Respectfully,

When calling to ask if a vehicle my wife had purchased 1 year ago from this business, I asked if this information could be looked up. The employee said "What's the last name?" I gave my wife's last name and then spelled it out. I then said to the employee that maybe it would be under her previous name and gave him that and spelled that out. We have married less than one year at the time of my call. After attempting to look up the warranty under both last names the Schoepp motors employee said "You need to have your wife call, I'm not finding it in our system." Then he stated "Look I can't keep looking it up for you trying different names this is the reason why we instated the Patriot Act to protect people's information.
I didn't understand what he ment as the Patriot Act is to protect against terrorism and reporting information maybe he had ment HIPPA laws which or for Health information.
With that said I stated that my wife was unable to call and what information would she need to give to look this warranty up in their system. The employee cut me off as I was asking. I stated "Can you be quiet for a minute and let me finish asking my question." He replied "Whoa, and said he was done talking to me." Then hung up the phone.
I called back and when another employee answered I asked what information would my wife need to call in with to have them search in their system a warranty. The employee stated that he didn't know and could ask Dave the finance guy. I said I understood ,but Dave just hung up on me. I asked "other than a last name what is used to look up warranties?" He said he had no idea and that he was just a sales guy.
I am only writing to communicate that with products and services purchased with this company I deserve knowledge of warranty service status and product support.

Review: I purchased a 2008 Jeep Wrangler X Unlimited from Schoepp Motors Northeast approximately 8 months ago. Vehicle had only 25k miles on it. I drive the vehicle very minimally, putting only 5k miles approximately on it since purchase. Beyond that I have never had it off road nor has any adverse terrain driving has been done. Recently I had to replace the engine, radiator, thermostat, water pump, plugs, oil pump, exhaust manifold, upper and lower ball joints, and u joint which cost me $7200. Now less that two weeks later the entire rear end of the vehicle needs to be rebuilt including all gears and seals which is estimated at $3-4k to repair. I called Schoepps and was bounced around from this person to that person because no one clearly wanted to help me. Finally, a service manager flat out said there wont be anything we will be able to do. I am in the automotive industry and have since been told separately by 3 different people that Schoepp Motors annually has more complaints than all other dealerships combined statewide for lack of integrity. One of the sources used to work for them and he said that cars are not even inspected when they come from auction and are put right on the lot for sale not knowing if there are problems or not. I feel that I was duped and misled into purchase of a vehicle that was junk. Hemorrhaging that much money into a car in less in the first half year is not right period. Something must be done whether it is nullifying the contract or repayment for repairs!Desired Settlement: Nullification of contract or repayment for all repairs done

Business

Response:

As regards complaint listed above, please be advised that Schoepp Motors has replaced the rear end parts at no charge to customer for the parts or the labor. In addition, Schoepp Motors replaced some other parts for customer at our cost. We believe that the customer is satisfied, and the issues have been resolved.

I am absolutely disgusted with the management at this business. I received multiple calls and texts from Patrick, one of the managers, regarding a vehicle I was considering. I asked him multiple times to stop calling and texting, in which he replied with insulting and sarcastic text messages. I am having my cell phone company block him.

I went in to browse used vehicles during some leisure time on a Saturday. A friend recommended Schoepp, and their reviews online were mostly positive, so I decided to look there first. I'm a female college student with a budget and some dings on my credit, who has been insanely worried about purchasing a used car that might be a lemon from a pushy salesman. [redacted] didn't take advantage of my inexperience, and he didn't treat me any differently after I talked about my budget and credit. I did end up purchasing a reliable used car (2013 Ford Focus) after shopping around for a while from [redacted] at Schoepp. He was the most low-key salesman I've ever met, and at no point did I feel uncomfortable or pushed with him. He provided me with a Carfax and their extensive Prepurchase Inspection before I'd even asked. I noticed some marks on the ceiling I mentioned in passing, and I found out he sent the car to be re-detailed before I picked it up. I consider myself a happy customer, and will definitely return if he stays there.
The only negative aspect to my review came from the Finance Department. The finance manager was pretty pushy with the Extended Warranty--in fact, he didn't even phrase it as a question and I felt backed into purchasing it. I did call back later to speak with [redacted] about it, and he mentioned not only that the warranty covered a bunch of products, but the repairs would cost less, too. I ended up buying it, because it's worth it for a high mileage used car and my peace of mind. Overall, I'm very pleased.

Review: I purchased a 2009 Dodge Ram 2500 from Schoepp Motors on March 13, 2015. I was pretty satisfied with the vehicle at first, but after less than 2000 miles and 2 months later I had noticed a ticking. I then took it to a garage where it was determined that both exhaust manifold gaskets were junk. Both needed to be replaced. Instead of driving to Middleton Schoepp Motors, I just had it fixed in Watertown. Upon the mechanic starting to fix it, he called me and said that not only were both gaskets shot, but that bolts were snapped off inside the aluminum cylinder heads. The mechanic told me that these were broke long before I had purchased the vehicle. I purchased a warranty with the truck, however it didn't cover the gasket or bolts. I then called Schoepp Motors. I first talked to the salesman who had sold me the truck, and he told me to call the service department which basically told me they couldn't do anything to help me. I then called the store manager who told me to come to the Middleton Schoepp Motors to talk to him in person, to try to work something out. Upon driving all the way to Middleton to sit and wait for an hour, he took the bill from the mechanic, copied it, and told me that he would check to see if he could do anything and that he would call me back. I never received a call, so I ended up calling him after a week, he said I was at the top of his list, and said he would get back to me. So now, two weeks later, I still have no call from him. That is why I'm contacting the Revdex.com. The whole reason I'm writing this letter is not because of the way I am getting treated, but because they sold me the truck knowing the exhaust manifolds leaked. I believe this should have been caught during inspection.Desired Settlement: To be compensated for repairs to the trucks exhaust.

Business

Response:

In responds to the ID [redacted] Schoepp motors has contacted the customer on three separate occasions to work with the customer on their complaint. 8/20,8/21/ and 8/25. We are working with them currently.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is better than nothing. One thing I would suggest for anyone buying a warranty with your vehicle is to make sure it warranties gaskets, otherwise it is worthless.

Regards,

I bought a car from them in February. I noticed a few things wrong with it upon driving it home. A really long story short, everything was eventually fixed, but not without MAJOR headaches, hassle and anxiety. I had to bring it back approximately 7 times over a few months. The main problem was the air suspension was leaking. They would "fix it" and I would get home and the suspension would be completely deflated, a couple times it was deflated when I picked it up. Save yourself the hassle and go buy from a reputable dealer this company does the bare minimum to get you out the shop. The initial issue was a whining differential and I was told by the service rep that they changed the differential oil and maybe the sound would go away after the oil had a chance to "soak in".