I am rejecting this response because: Becks continues to make one excuse after anotherThe bottom line is in February I paid in full for new furniture which I have yet to receive my full order and what I have received is damagedI paid for and ordered new furniture not "repaired" furnitureI will not reverse the dispute I filed with my bank against Becks and they can pick up their furnitureI can not and will not deal with Becks anymore
This customer has been delayed in receiving the underdrawer storage for the bed, due to the west coast port "slow down" caused by the ILWU contract negotiationsThis slow down although now resolved with the help of the federal government, has created a three month back log of goods sitting at the
west coast portsNeedless to say this has had a tremendous impact on our ability to fulfill orders.We have offered to exchange the defective headboard for the customer however, she can only be available in the afternoonsThis is a request that we cannot guarantee will happenOur routing system is computer generated and is done so that we can fulfill as many customer orders as possible each day. We now have the underdrawer storage unit arriving at our distribution center on the 6th of April and we are willing to deliver it and the new headboard any day after the 6thReschedule fees have been wavedThe customer must reverse the chargeback with her bank and we will set up the delivery
We have reconciled this account and found that the customers credit card company waited until June to charge her backTo compound the matter we are told that the account was closed by the customerThis all took extended time to resolve but we have now processed a check for the customer and made arrangements with the customer to pick the check up tonight
I am rejecting this response because: Becks continues to make one excuse after another. The bottom line is in February I paid in full for new furniture which I have yet to receive my full order and what I have received is damaged. I paid for and ordered new furniture not "repaired" furniture. I will not reverse the dispute I filed with my bank against Becks and they can pick up their furniture. I can not and will not deal with Becks anymore.
I am rejecting this response because:Beck's has decided to lie in there response to you. I did not close my bank account. I cancelled my debit card due to all of the threats of being charged restocking fees and that I did not trust them. I kept up my part of the previous agreement. I will not enter that store again and do not accept my money to be mailed to me. They can deliver it at my convenience. [redacted] the controller said they don't deliver but since this is a furniture store I know that is not true.
I am rejecting this response because: Becks continues to make one excuse after anotherThe bottom line is in February I paid in full for new furniture which I have yet to receive my full order and what I have received is damagedI paid for and ordered new furniture not "repaired" furnitureI will not reverse the dispute I filed with my bank against Becks and they can pick up their furnitureI can not and will not deal with Becks anymore
This customer has been delayed in receiving the underdrawer storage for the bed, due to the west coast port "slow down" caused by the ILWU contract negotiationsThis slow down although now resolved with the help of the federal government, has created a three month back log of goods sitting at the
west coast portsNeedless to say this has had a tremendous impact on our ability to fulfill orders.We have offered to exchange the defective headboard for the customer however, she can only be available in the afternoonsThis is a request that we cannot guarantee will happenOur routing system is computer generated and is done so that we can fulfill as many customer orders as possible each day. We now have the underdrawer storage unit arriving at our distribution center on the 6th of April and we are willing to deliver it and the new headboard any day after the 6thReschedule fees have been wavedThe customer must reverse the chargeback with her bank and we will set up the delivery
We have reconciled this account and found that the customers credit card company waited until June to charge her backTo compound the matter we are told that the account was closed by the customerThis all took extended time to resolve but we have now processed a check for the customer and made arrangements with the customer to pick the check up tonight
I am rejecting this response because: Becks continues to make one excuse after another. The bottom line is in February I paid in full for new furniture which I have yet to receive my full order and what I have received is damaged. I paid for and ordered new furniture not "repaired" furniture. I will not reverse the dispute I filed with my bank against Becks and they can pick up their furniture. I can not and will not deal with Becks anymore.
I am rejecting this response because:Beck's has decided to lie in there response to you. I did not close my bank account. I cancelled my debit card due to all of the threats of being charged restocking fees and that I did not trust them. I kept up my part of the previous agreement. I will not enter that store again and do not accept my money to be mailed to me. They can deliver it at my convenience. [redacted] the controller said they don't deliver but since this is a furniture store I know that is not true.