ScholarWear, LLC

We, ScholarWear are an independent uniform provider We provide uniforms for the students and staff of Challenger School As an independent company, we have no visibility on the enrollment status of prospective students Parents place orders with us for their student's uniforms and we fulfill those orders promptly In some cases when a student has not yet learned if they have been accepted and the start of a new school term is approaching, parents will order uniforms from us assuming they will be accepted to Challenger In some of those cases, the students are not admitted Regardless of the enrollment status of a student we are happy to issue a refund for items returned to us in new condition, unworn, unwashed and with tags attached We received an online order for $from Ms [redacted] on December 5, She entered her New York billing address as the billing address but she did not enter a separate shipping address percent of the online orders we receive are for shipments where the billing address and shipping address are the same Customers indicate this by entering their billing address and checking the box to indicate the their billing address and shipping address are the same As indicated by her order, we shipped her order to her billing address in New York She called us later to see if we could re-route the shipment to her Las Vegas address We attempted to do so, but the shipment was already in New York and "out for delivery" with USPS and therefore not re-routable The shipment was forwarded from NY to Las Vegas (by a recipient there or the USPS via forwarding order, we don't know which) She called us a 2nd time asking what to do to return the items We instructed her to formally refuse the shipment and it would be returned to us USPS can surely verify this common practice We have no information as to why but she claims that process didn't work and that she's sent the shipment to us as of Saturday 12/30/ When her returned items arrive at our warehouse we will be happy to issue a refund of the purchase price in the form of a credit to the credit card used for the purchase per our return policy That credit will be issued within a day or two of our receipt of her return Such credits can take about business days to reach her account So if we receive the shipment this week, she'll probably have a credit on her account by the end of next weekWe're sorry that Ms [redacted] 's child was not accepted at Challenger and that we were unaware at the time we shipped that she intended to have the shipment sent to Las Vegas But in this case, we have done what we are expected to do: receive orders, ship those orders to the address given, provide return instructions The appreciate that the delays and shipping issues Ms [redacted] has experienced are probably quite frustrating for her We are watching for her return shipment and will issue her credit promptly when we receive her return

We, ScholarWear are an independent uniform provider. We provide uniforms for the students and staff of Challenger School. As an independent company, we have no visibility on the enrollment status of prospective students. Parents place orders with us for their student's uniforms and
we fulfill those orders promptly. In some cases when a student has not yet learned if they have been accepted and the start of a new school term is approaching, parents will order uniforms from us assuming they will be accepted to Challenger. In some of those cases, the students are not admitted. Regardless of the enrollment status of a student we are happy to issue a refund for items returned to us in new condition, unworn, unwashed and with tags attached. We received an online order for $from Ms*** on December 5, 2017. She entered her New York billing address as the billing address but she did not enter a separate shipping address. percent of the online orders we receive are for shipments where the billing address and shipping address are the same. Customers indicate this by entering their billing address and checking the box to indicate the their billing address and shipping address are the same. As indicated by her order, we shipped her order to her billing address in New York. She called us later to see if we could re-route the shipment to her Las Vegas address. We attempted to do so, but the shipment was already in New York and "out for delivery" with USPS and therefore not re-routable. The shipment was forwarded from NY to Las Vegas (by a recipient there or the USPS via forwarding order, we don't know which). She called us a 2nd time asking what to do to return the items. We instructed her to formally refuse the shipment and it would be returned to us. USPS can surely verify this common practice. We have no information as to why but she claims that process didn't work and that she's sent the shipment to us as of Saturday 12/30/17. When her returned items arrive at our warehouse we will be happy to issue a refund of the purchase price in the form of a credit to the credit card used for the purchase per our return policy. That credit will be issued within a day or two of our receipt of her return. Such credits can take about business days to reach her account. So if we receive the shipment this week, she'll probably have a credit on her account by the end of next week. We're sorry that Ms***'s child was not accepted at Challenger and that we were unaware at the time we shipped that she intended to have the shipment sent to Las Vegas. But in this case, we have done what we are expected to do: receive orders, ship those orders to the address given, provide return instructions. The appreciate that the delays and shipping issues Ms*** has experienced are probably quite frustrating for her. We are watching for her return shipment and will issue her credit promptly when we receive her return.

This 1/3/complaint is from the same customer about the same issue as the complaint submitted by her on 12/31/17. You may review our initial response to the original complaint in the message dated 1/2/18. Today is 1/3/18. Today we received her returned items and immediately issued a refund of the original purchase amount of $to the card used for the original purchase. She should see the credit on that account within business days. As for her request that we reimburse her for credit card interest, we respectfully decline

This 1/3/complaint is from the same customer about the same issue as the complaint submitted by her on 12/31/17.? ? You may review our initial response to the original complaint in the message dated 1/2/18.? Today is 1/3/18.? Today we received her returned items and immediately issued a refund of the original purchase amount of $to the card used for the original purchase.? She should see the credit on that account within business days.? As for her request that we reimburse her for credit card interest, we respectfully decline.? ?

We, ScholarWear are an independent uniform provider.  We provide uniforms for the students and staff of Challenger School.  As an independent company, we have no visibility on the enrollment status of prospective students.  Parents place orders with us for their student's uniforms and...

we fulfill those orders promptly.  In some cases when a student has not yet learned if they have been accepted and the start of a new school term is approaching, parents will order uniforms from us assuming they will be accepted to Challenger.  In some of those cases, the students are not admitted.  Regardless of the enrollment status of a student we are happy to issue a refund for items returned to us in new condition, unworn, unwashed and with tags attached.  We received an online order for $240.50 from Ms. [redacted] on December 5, 2017.  She entered her New York billing address as the billing address but she did not enter a separate shipping address.  95 percent of the online orders we receive are for shipments where the billing address and shipping address are the same.  Customers indicate this by entering their billing address and checking the box to indicate the their billing address and shipping address are the same.  As indicated by her order, we shipped her order to her billing address in New York.  She called us later to see if we could re-route the shipment to her Las Vegas address.  We attempted to do so, but the shipment was already in New York and "out for delivery" with USPS and therefore not re-routable.  The shipment was forwarded from NY to Las Vegas (by a recipient there or the USPS via forwarding order, we don't know which).  She called us a 2nd time asking what to do to return the items.  We instructed her to formally refuse the shipment and it would be returned to us.  USPS can surely verify this common practice.  We have no information as to why but she claims that process didn't work and that she's sent the shipment to us as of Saturday 12/30/17.  When her returned items arrive at our warehouse we will be happy to issue a refund of the purchase price in the form of a credit to the credit card used for the purchase per our return policy.  That credit will be issued within a day or two of our receipt of her return.  Such credits can take about 5 business days to reach her account.  So if we receive the shipment this week, she'll probably have a credit on her account by the end of next week. We're sorry that Ms. [redacted]'s child was not accepted at Challenger and that we were unaware at the time we shipped that she intended to have the shipment sent to Las Vegas.  But in this case, we have done what we are expected to do: receive orders, ship those orders to the address given, provide return instructions.  The appreciate that the delays and shipping issues Ms. [redacted] has experienced are probably quite frustrating for her.  We are watching for her return shipment and will issue her credit promptly when we receive her return.