Scholastic Inc.

The original sale was with our Scholastic At Home business, which we sold many years ago to *** *** We have contacted them on behalf of the customer, and they have confirmed the account info was removed from the customer's credit report

I am responding to the *** complaint ***. *** ***’s email address: *** has been removed from all of our
systems. The email address was removed on Friday, 7/**/and will take a few weeks to completely stop all correspondence as some may have already been scheduled. Please let me know if you have any questionsThanks, Jane A*** Customer Service Manager Scholastic Inc

Hello - Per my conversation with [redacted] in your office, we are unable to find the customer in our system with the information provided.  In an effort to resolve the customer's complaint, please ask the customer to provide an email address or customer account number from her magazine...

mailing label so that we can better assist her. Thank you.Best,[redacted], eCommerce/Digital OperationsScholastic Inc.email: [redacted]phone: ###-###-####

We are refunding the $4 as requested by [redacted] in her complaint for her inconvenience.  It is our practice to charge the customer’s credit card at the time of shipment.  Unfortunately, she had a backordered item which caused the additional transaction.  Please let me know if...

you have any questions. Thanks, Jane A[redacted] Customer Service Manager Scholastic Inc.

Revdex.com:At this time, I have not been contacted by Scholastic Inc. regarding complaint ID [redacted].Sincerely,[redacted]

We completely understand her frustration and concern.  In addition to reaching out to correct the information with the credit bureaus, we have also requested the account and balance be closed.  Regrettably, this request crossed paths with the latest mailing from the collection agency.  We have confirmed with the collector that this was a matter of timing and the customer can disregard with their apologies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Scholastic has identified the check in question and it was used towards 3 Reading Club orders of which Jessica Fuerstenberg has no association with. We are unsure as to how this situation came about but we have made the necessary steps to correct the situation.
Scholastic has refunded the...

payment back to Jessica Fuerstenberg at her home address([redacted]). Additionally we apologized for the inconvenience this situation has caused [redacted].
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Scholastic did refund my money after numerous calls and a letter to their CEO.  Sad that it took so many phone calls and that level of complaint to get them to do the right thing.  
Sincerely, .
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have received a bill from collections agency this week! While I understand corrections were made towards my overall credit reports, I am still being contacted by the agency to which you sold this debt to.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry the book you purchased was defective. We can certainly understand the disappointment your daughter experienced when she was not able to read the book. A replacement book is on the way, please allow 7-10 days for it to arrive.

Review: Scholastic cashed a check that was clearly altered. it had black marks all over it. the hand writing was even different it was altered by a minor child. I wrote a check for $20.00 to LHS cheerleading and the check was blacked out with permanent marker and made payable to Scholastic for the amount $24.00Desired Settlement: I demand a refund of the $24.00 as the check was not authorized by me as it was altered

Business

Response:

Scholastic has identified the check in question and it was used towards 3 Reading Club orders of which Jessica Fuerstenberg has no association with. We are unsure as to how this situation came about but we have made the necessary steps to correct the situation.

Scholastic has refunded the payment back to Jessica Fuerstenberg at her home address([redacted]). Additionally we apologized for the inconvenience this situation has caused [redacted].

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have repeatedly contacted Scholastic and asked that they stop sending their catalogs, mail, etc. to our program. It is against our policy to ask our participants to purchase anything, and we are not interested in the book club. I have asked them to stop sending us their mailers, catalogs (sometimes as many as 15 large bulks of catalogs), etc., and take us off their mailing lists. I have been told that they removed our name/address, but mail still comes. We have refused their mail at the post office, but it continues to be sent.Desired Settlement: DesiredSettlementID: Other (requires explanation) PLEASE STOP SENDING US ANY MORE MAIL.

Business

Response:

Scholastic has multiple active customers at the customer address. At the customer's request, in addition to removing the complainant from our mailing list, we have marked the address as "do not promote" and thus no one at that address will receive any Scholastic materials in the future. Any mailings already in-process cannot be stopped, so please allow 6-8 weeks for all mailings to cease. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have never received any services or products or a bill from this company. Yet, they have reported me to collections, and now I have negative information on my credit report which has been there for over a year!

I have no idea what this is about, I pay all my bills on time, and Scholastic sold some absurd $25 debt to a collection agency, and have reported this as delinquent to credit bureaus.Desired Settlement: Correct billing errors AND remove my name from debt collectors AND correct my information within credit bureaus immediately.

I am also seeking restitution for moral damages this information has caused.

Business

Response:

The original sale was with our Scholastic At Home business, which we sold many years ago to [redacted]. We have contacted them on behalf of the customer, and they have confirmed the account info was removed from the customer's credit report.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received a bill from collections agency this week! While I understand corrections were made towards my overall credit reports, I am still being contacted by the agency to which you sold this debt to.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We completely understand her frustration and concern. In addition to reaching out to correct the information with the credit bureaus, we have also requested the account and balance be closed. Regrettably, this request crossed paths with the latest mailing from the collection agency. We have confirmed with the collector that this was a matter of timing and the customer can disregard with their apologies.

Review: I have used Scholastic magazines in my classroom for many years. I went to their website last year to order samples for both my daughters who were seniors in a [redacted] I thought this would be a good way for my daughters to learn about Scholastic and to get ideas for their student teaching. I talked to a sales person and gave my daughters addresses and the magazines that I would like samples of. When the sales person told me that there would be a cost now, I said no and hung up. But Scholastic sent the magazine to one daughter at her school address anyway. She received three of them along with bills for them. I told her to toss the bills because I had said no to the cost. The other daughter didn't receive anything from Scholastic. My daughter thinks that they were probably still delivered to her campus address but were not forwarded once she moved off campus. Now the $49.40 has been given to a collection agency and I receive weekly calls or emails about it. I told this to the collection agency and they tried to mediate with Scholastic, but Scholastic refuses to stop the calls. My daughter is applying for a mortgage and cannot have this $49.40 debt so I am paying it today.

My school agreed to purchase Scholastic magazines for my classes last year. That will be the last time that we ever will ask for Scholastic magazines. I just received a Scholastic mailer and offer because I am such a good customer.Desired Settlement: Since I am sending this payment today to [redacted], I would like a refund of my payment minus the three magazines that my daughter did receive.

Business

Response:

This is resolved. We have been in contact with the customer. We have removed the balance from the Collection Agency. The account is now zero. The agency is watching for her check so we can send it back to her

with verification that the account is closed with the agency. If they fail to catch the check, we will reimburse her for the amount of the check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I am thrilled that this is over!! After months of dealing with Scholastic and then the collection agency, it took just one email from the Revdex.com to get it straightened out. I received a very nice phone call from Scholastic saying that this should never have happened and that they had already contacted the collection agency to stop calling us. She said that when my check was received, it would be voided or the amount returned to me and it was. I received the voided check back on Saturday. I am very happy with this outcome and I want to thank the Revdex.com and Scholastic for getting this resolved.

Sincerely,

Review: Scholastic Books provides an eBook reader called Storia. The app is free to download and install on a computer. Customers purchase the electronic books to use on the app. Even though customers buy the books, the books are not stored on the computer. The electronic books are stored on Scholastic's server. I have to use the Storia app in order to access and read the books. I downloaded and installed the Storia program on my computer and it worked for awhile. As of April **, 2014, the app was not working on my computer (I receive the error message that I cannot login because I am not connected to the Internet). I am connected to the Internet and can login to the main Scholastic site using the same username and password. I just cannot login into their Storia program to view my purchased ebooks. I contacted the Storia tech support via email ([redacted]) about the issue. I followed all of their instructions for attempting to repair the product, including uninstalling all of the components of the software program and re-installing them on my computer. The app still does not work, and I cannot view electronic books that I have purchased. On May *, 2014, I received an email requesting my phone number and date/time that I would be available to fix the problem over the phone. I replied to the email with my phone number, date, and time. I never received a phone call. The app still does not work, I cannot view products that I have purchased, and they have not contacted me again via email or phone in order to fix the computer issue with their program.Desired Settlement: I would like the product to be fixed. Storia tech support has not been able to fix it yet, and they have not follow-up via phone as they stated that they would.

If the product cannot be fixed, I would like a refund for the electronic books that I purchased since I am unable to view them. The refund can be returned to my credit card.

Business

Response:

Our technical support team is actively troubleshooting the issue with this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still in progress. They are working on resolving the issue, but a final answer has not been reached.

Sincerely,

Review: On December **, 2015 , I placed an order online with Scholastic (order confirmation Number [redacted]), totaling $25.88. On January **, 2016 I received my order realizing I ordered the wrong books and quickly followed the Scholastic Return policy sending the books back through [redacted] the same day. This was also the same day the Funds of $25.88 were taken out of my Banking account.

My [redacted] tracking stated they were delivered on January **,2016 [redacted]. On January **, 2016 I called to confirm they received the books back, At that time, the representative informed me she could not tell if they have the package because it was a separate department that handled returns but it can take several days to see anything. I completely understood.

On January **, 2016 I called on three different occasions and finally a representative says that they did receive the books but it may take up to several days to see a refund. I replied not a problem since I felt confident that the refund wouldn’t be a problem.

Now on February **, 2016, I haven’t heard from Scholastic nor have I received my refund. However, I remained patient because I understand the holiday seasons can be crazy. But now this is absurd that I still can’t get a straight answer on my refund. I then go on the Scholastic website for customer help and emailed about my refund. Reference number #[redacted] was given to me for follow up. I received a message that “A member of our support will get back to you soon.” It is now 2/** and I’m still waiting for someone to contact me.

February **, 2016 at 9:53am I spoke with a representative named Wanda who puts me on hold to “investigate.” Wanda then says” I she spoke with a Deidra who handles the refunds which is a separate department. Deidra claims the funds was sent to my account on January **, 2016. At that time, to be sure I contacted my bank and confirmed no such refund was made from Scholastic. I then called Scholastic again speaking with Wanda, informing her there’s no way I would of received a refund on January [redacted] because the post office didn’t deliver the books back to you until January [redacted]. What company do you know that refunds without having their product back first? Wanda then realized that something wasn’t right and said I’m going to transfer you to Deidra’s ext. I left a message on Deidra’s answering machine leaving my contact info and still no return calls from anyone.

At 10:23, I called again speaking with Wanda to find out what other options I have to resolve this matter because at this point as a customer I feel as if I am being treated unfairly. As a customer, I followed the return policy with a reasonable timely matter and tracking to confirm delivery and still can’t get a clear answer. Wanda then puts me on hold and a gentleman by the name of Kyle introduces himself and apologizes for the mix up. Kyle then explains to me “that from what he can see whoever did your claim for the refund didn’t complete the work and he apologizes again”. “And I personally will call you later today or tomorrow after getting in contact with Deidra” Kyle assured me. I think we know how this ends, Kyle never called or Wanda, nor any representative through phone, mail or email. I’ve gone as far as I can with this matter and I’m still without my funds and regret ever shopping with Schlastic. I hope the Revdex.com has better luck than I haveDesired Settlement: I simply want my money back. It is ridiculous that a customer has to go on a scavenger hunt for a refund for items that were received almost 2 months ago.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is sending me spam.Desired Settlement: I want this company to stop sending me spam.

Consumer

Response:

At this time, I have not been contacted by Scholastic Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

I am responding to the [redacted] complaint [redacted]. [redacted]’s email address: [redacted] has been removed from all of our systems. The email address was removed on Friday, 7/**/15 and will take a few weeks to completely stop all correspondence as some may have already been scheduled. Please let me know if you have any questions. Thanks, Jane A[redacted] Customer Service Manager Scholastic Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Please getthis company to stop calling me 6 to 9 times a day. If I had the money I would send it. But since my wallet was stolen I can't pay, trying to get my stuff back. I am going through a divorce. I got a call so my children and other family. They never sent me one bill to me. I've told them many times to cancel my account. And they will not until my account is paid in full. I have enough stress going on with my divorce and raising my children alone. I will not be able to pay until I find work. Calling 6 to 9 times a day is not right. Asking to cut my account and they didnt is wrong. Please help me.Desired Settlement: If they stop calling I might pay ten to twenty a moth & no more. I am on low in come. I did tell them this. They need to treat us consumers with respect.

There Fax# ###-###-####

Been sending magazines back. They always mail more.

P.S. Please stop

Business

Response:

Hello - Per my conversation with [redacted] in your office, we are unable to find the customer in our system with the information provided. In an effort to resolve the customer's complaint, please ask the customer to provide an email address or customer account number from her magazine mailing label so that we can better assist her. Thank you.Best,[redacted], eCommerce/Digital OperationsScholastic Inc.email: [redacted]phone: ###-###-####

Review: I called the company to complain about receiving a book I did not order nor wanted as a replacement book for an unavailable book that I had placed an online order for (with no indication that it wasn't available). I was told to give the replacement book (I already had purchased an identical copy from them in the past) to my child's teacher and that they would credit my [redacted]. My [redacted] bill came and they charged my account instead of crediting my account, so I have now been charged twice for a book I never ordered nor wanted. I contacted them and told them I wanted it corrected. They requested a copy of my bill. I sent it promptly and have never received a response. I gave them fair warning that if it wasn't cleared up in a timely manner I would contact the Revdex.com.Desired Settlement: DesiredSettlementID: Refund

I want my [redacted] account refunded promptly.

Business

Response:

The title that was sent was a temporary substitute for an item that was on backorder. We always send a substitute with classroom book orders if an item is on backorder so the child does not feel left out when the classroom book order arrives.

She was not charged for the incorrect item but rather for the backordered item. A credit was processed today and should show on her [redacted] within 48 hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: while I do want my [redacted] credited within 48 hours for being charged twice for the book, once at the time of purchase and again when it should have been refunded, I don't agree with the reference that it was a temporary replacement for a backordered book as I was told the book I had ordered was not available at all and the one I received was a substitute book for it, not a "temporary substitute".

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The initial customer request was a credit, which we have provided. With regard to the substitution, an item was substituted for a backordered item, which is customary per our business model. Subsequent to the substitution, we learned the item was no longer on backorder but was instead no longer available. We truly apologize for any confusion and inconvenience.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,