Scholastica Travel Inc

Hi [redacted], I am writing in reference to your letter dated 3/26/15 for customer complaint ID [redacted].       We are very sorry that the customer is upset over the refund.   We feel that we have one of the most lenient cancellation policies in the...

school travel industry.  The customer cancelled 17 days prior to the trip.  Our refund policy when cancelling 14 to 29 days prior to the trip is a 75% refund less any non-refundable deposits.   Final payment is due 30 days prior, at which time, we need to pay some of the suppliers in order not to lose the reservation.  The most expensive admission for this trip was the dinner cruise, which is non-refundable.   Also, the package price is based on the number of people on the trip.  When participants cancel, rather than charge more money to those on the trip, we use the refund policy percentage to help cover the fixed costs so the tour participants don’t need to pay more money.  Therefore, we were only able to refund the portion that the customer received.   We apologize that the customer is not satisfied with the refund. Would you also like me to mail the letter or is this email sufficient? Thanks again for sharing the complaint and giving us the opportunity to explain. [redacted]Scholastica Travel Inc.[redacted]  [redacted]###-###-####fax:  ###-###-####[redacted]

Review: I paid $405 towards a trip for my son to go to [redacted] and a few weeks before his trip he qualified for state wrestling. Which is a big thing for his first year. I asked if their was a way to get a refund for his trip so he could go.The school provided me the form march 2nd. I filled it out and faxed it over the same day.And only recieved a check for $237.25 which is a difference of $167.75 and I do not think that is close to fairDesired Settlement: I understand they might of had a small fee for cancelation but not 167.75

Business

Response:

Hi [redacted], I am writing in reference to your letter dated 3/26/15 for customer complaint ID [redacted]. We are very sorry that the customer is upset over the refund. We feel that we have one of the most lenient cancellation policies in the school travel industry. The customer cancelled 17 days prior to the trip. Our refund policy when cancelling 14 to 29 days prior to the trip is a 75% refund less any non-refundable deposits. Final payment is due 30 days prior, at which time, we need to pay some of the suppliers in order not to lose the reservation. The most expensive admission for this trip was the dinner cruise, which is non-refundable. Also, the package price is based on the number of people on the trip. When participants cancel, rather than charge more money to those on the trip, we use the refund policy percentage to help cover the fixed costs so the tour participants don’t need to pay more money. Therefore, we were only able to refund the portion that the customer received. We apologize that the customer is not satisfied with the refund. Would you also like me to mail the letter or is this email sufficient? Thanks again for sharing the complaint and giving us the opportunity to explain. [redacted]Scholastica Travel Inc.[redacted]###-###-####fax: ###-###-####[redacted]