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School Specialty Reviews (2)

I am responding again to case # [redacted] My apology that my previous response was offensive to MS [redacted] Please understand that was not my intention in my response; but I can understand how after reading my response below it could be construed that wayIt is clear that School Specialty made an error and did not ship the pencil sharpener in the original shipment When the order was returned to our Distribution Center, the credit was not issued for the missing item Systematically the Distribution Centers cannot issue credit for product that is not received back My explanation below offended Ms [redacted] and I apologize for the miss-communication When I stated that we issued the credit for the remaining balance in “good faith” it was not to imply that we assumed that the item was kept by Ms [redacted] It was simply a term we use in our industry for processing a credit in “good will” Regarding the refund in the amount of $Attached School Specialty did issue the refund check on 11/the Wednesday before Thanksgiving and mailed the refund on 12/per our Accounts Receivable deptWhen I had inquired with our AR depton Dec 1st on the current status of the refund; I was given the information that because of the Thanksgiving holiday the refunds were running the following ThursdayThat was in fact incorrect information as the refund checks were actually run the day before on 11/Again, I had not intended to give incorrect information in my original communicationI was simply passing on the information that was given to me from our Accounting DeptMy apologize that I supplied incorrect dates to validate that a refund had been issuedThank you [redacted] *** Customer Care ManagerSchool Specialty [redacted] ** [redacted] *** *** [redacted] *** [redacted] [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I think they need to change the picture of the item so that it doesn't mislead one into thinking any large blocks of wood will be included Changing the description is not adequate Regards, [redacted] ***

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Address: 1035 SE 3rd Ave, Portland, Oregon, United States, 97214-2140

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