Schoola

I had $ [redacted] in credit to purchase clothing on their website, due to many issues with past ordersDuring past purchases with credit, it was their policy to send you a warning email three days before your credit expired so you could use it up if you had not alreadyHowever, for this batch of credit, they did not send the warning email and removed all of my creditI emailed them telling them my issue that I never received any warning email and they told me that they changed that policy and stopped sending them, and that they refuse to give me my credit backOn top of that, they refused to give me a contact to a manager at the end of the email exchangeIn their Terms of Use page on their website, under the "Modifications" section, it states the following: "Schoola reserves the right, at its sole discretion, to modify, discontinue, or terminate the Website or any services provided on the Website, or to make changes to these Terms and Conditions and/or our Privacy Policy, at any time a

I placed an order with this company when they offered a half off coupon codeThree months later I never received the orderA credit was issued to my accountThey have the same half off order going on but say I am now ineligible to use it because they had to credit my account and that is how their system is set upI also must pay shipping because I am using a creditNo one else has to do this....except those using creditsMy credit is due to not receiving merchandise they were supposed to sendI feel they are using deceptive practices to lure customersNow all I can do is use the money I spent on their over-priced clothes at full priceI never wouldve placed an order with them

Upon further review into [redacted] order history, we see that: [redacted] placed a total of orders life-to-date on schoola.com site The gross value of the merchandise ordered was $ [redacted] , he only paid $ [redacted] after various discounts and credits were used We’ve made various exceptions for [redacted] including refunded him a total of $ [redacted] , or 92% of the amount he paid when he contacted our Customer Service department expressing his dissatisfaction about most of the items he received, despite our no refund policy Basically, [redacted] paid for a total of $ [redacted] and kept all the items he ordered which valued at $ [redacted] due to various exceptions we have made on his orders as we are taking customer satisfaction very seriously In regards to the credit balance of $ [redacted] that [redacted] raised in his complaint, there were several credits issued to him with expiration date ranging between [redacted] through [redacted] *** His first contact with our Customer Service department regarding his expired credits was on [redacted] and our Customer Service department advised him of the credit terms which is expired after days as stated on the credit emails he received It was also brought to his attention that our credit expiration email was simply a courtesy reminder from the Company and terms of the credit that the Company is subject to At Schoola, we have worked hard to make shopping easy, affordable and impactful to over 30,participating schools Based on the various exceptions that we have made in the past on MrDongen’s account, we would not be able to provide any additional exception for him including extending his $ [redacted] expired credits at this time Regards, [redacted] VP of Finance [redacted]