Initial Business Response / [redacted] (1000, 9, 2015/11/17) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We were glad to help [redacted] improve his pondHowever, the verbal contract made between us did not guarantee that it would hold waterWe were contracted to run machines by the hour to improve the pondSoils in our area vary greatlySome have the structure to hold water and some do notFor that reason, we do not guarantee any pond we build to hold waterRichards pond did not hold water before we worked on it and it was made clear before we worked on it that there was no guarantee it would holdThis pond, as with every pond we build, was built using the desired methods to make it hold water, however, we cannot change the materials availableWe would be glad to resolve the issue by further investigating the problem at the owners expenseWe feel that we performed the work we were contracted to do Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/20) */ Business supplied email: [redacted] @gmail.com Use this address for any contact with the Revdex.com Final Business Response / [redacted] (4000, 13, 2015/11/26) */ There is no need to assume anythingWe discussed, as with every other customer we build a pond for, the fact that there was a chance it would not holdAll we could do was tryThere was no guarantee madeThis was discussed prior to working on the pondNo assumptions were necessary because it was made clear, before the work started, that it might not holdFor that reason, we don't think we should be held responsible for fixing itAgain, we would be glad to attempt to reseal the pond, but at the owner's expense Final Consumer Response / [redacted] (4200, 15, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this as the Hughes brothers dug a pond for our neighbor and it is holding water and they went to the bottom just like our pondWe just do not believe that Any Company would dig a pond for water and not expect it to hold water.What kind of racket is this.You think people just throw money away on digging a pond for water.Maybe to you $is not a lot of money but for a retired person it isI guess the television [redacted] contact division should be asked if this is what companies do.We stand by our decision that it should be redug but Not at our expense!!
Initial Business Response / [redacted] (1000, 9, 2015/11/17) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We were glad to help [redacted] improve his pondHowever, the verbal contract made between us did not guarantee that it would hold waterWe were contracted to run machines by the hour to improve the pondSoils in our area vary greatlySome have the structure to hold water and some do notFor that reason, we do not guarantee any pond we build to hold waterRichards pond did not hold water before we worked on it and it was made clear before we worked on it that there was no guarantee it would holdThis pond, as with every pond we build, was built using the desired methods to make it hold water, however, we cannot change the materials availableWe would be glad to resolve the issue by further investigating the problem at the owners expenseWe feel that we performed the work we were contracted to do Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/20) */ Business supplied email: [redacted] @gmail.com Use this address for any contact with the Revdex.com Final Business Response / [redacted] (4000, 13, 2015/11/26) */ There is no need to assume anythingWe discussed, as with every other customer we build a pond for, the fact that there was a chance it would not holdAll we could do was tryThere was no guarantee madeThis was discussed prior to working on the pondNo assumptions were necessary because it was made clear, before the work started, that it might not holdFor that reason, we don't think we should be held responsible for fixing itAgain, we would be glad to attempt to reseal the pond, but at the owner's expense Final Consumer Response / [redacted] (4200, 15, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this as the Hughes brothers dug a pond for our neighbor and it is holding water and they went to the bottom just like our pondWe just do not believe that Any Company would dig a pond for water and not expect it to hold water.What kind of racket is this.You think people just throw money away on digging a pond for water.Maybe to you $is not a lot of money but for a retired person it isI guess the television [redacted] contact division should be asked if this is what companies do.We stand by our decision that it should be redug but Not at our expense!!