Schreiner's Gardens Inc

This is in response to the recent correspondence we have received from your officeFirst,please accept our apologies for our delayed responseWith the various vacation schedulesthat fell before the Independence Day holiday weekend, our response was delayed.We did, however, respond in a timely
manner to Mr*** *** complaint, which wereceived direcdy in our office, regarding his lost catalogWe did mail him another catalog ashe requestedWe also explained to *** ***, on the phone and in a letter to him, that ourcatalogs are sent out via a mailing serviceReceipt of our catalog can take anywhere from 3to weeks from the date of the original requestIf a customer notifies us that they did notreceive their catalog, we never hesitate to send anotherWe make every attempt to updatemailing address records so that lost catalogs are minimizedWe are always happy to workwith our customersWe sent a second catalog to *** *** via 1st class mail on June 30thWefeel this satisfied *** *** request for a catalog
Thank you for your timeWe are happy to provide any documentation you feel is necessary.You are welcome to contact me via mail or phone (listed below) or via email at***@schreinersgardens.com, if you require further information