Schroder's Towing & Auto Salavge

on April 08. 2016 Friday this towing services was called out to my location due to me hitting a deer. The driver loaded my car onto the flat bed truck and I informed the driver the body shop it was going to. I went to pick my rental car and headed to the body I drove around to see if the tow truck was there with my car they was not. I called the number and asked the lady if she could tell me where the tow truck was with my car she informed me that they had another car to pick up.. the tow trucker never informed me of this has he was loading my car onto the flatbed. I saw the tow truck pull in with a white pick up truck on the flatbed and my car was being pulled behind. has the driver was getting out of the truck he was spitting dip and as he informed that there was 128.00 fee. I was in shocked because [redacted] which is roadside assit told me that they pay up to 125.00. I asked what the charges was for the driver stated 4.50 per mile and a hooking fee and other fees on top of that. I was still in shock about this cause nobody inform me nothing about the extra charges till he got to the body shop . I called Marcella [redacted] to inform her of the extra charges and she talked to the driver asking him to stay there which she called [redacted] to see why we wasnt told of the extra fees. the driver and his female partner got into the tow truck and lefted with my car. I called the number I had for the truck compancy the female answer the phone she laughted and said oh no its going to be more the 128.00 now cause we was refusing to pay the tow. I informed her that we wasnt refusing to pay the bill we was just wantting to know why we wasnt informed about the extra fees from [redacted] or your driver. She laughted again and stated time is money and I asked her what the bill was. She said she will have to add it up.. The tow bill came up 450.00 I had to pay out of pocket to get my car back to the body shop on top of what [redacted] paid which was 125.00.. I have been trying to get a invoice from this compancy for a week so I can try to get some of my money back from my insurance. They have been giving me around about this and I still havent got the invoice for the tow for my car

My son had a wreck, he rolled our jeep twice and it came to rest on its tires. It was in a solid grass field. There was a roadway entry into the field. I became acquainted with Schroder's as [redacted] dispatched them to tow my vehicle. The driver arrived three hours after [redacted]'s estimate. The driver told me [redacted] would not cover the cost of my tow because the vehicle had rolled over. I stated to him that [redacted] was informed of the fact that the vehicle had rolled twice and that I specifically asked them to send a flatbed as two of the tires were off their rims. The vehicle came to rest in its normal upright position on its wheels. The driver said he had to contact [redacted] as his job was on the line. He went to his vehicle for 1/2 hour. He returned and stated that everything was good to go and asked if I would move my car so he could get to my wrecked vehicle. The driver backed his rollback down to the jeep. The driver instructed me how to run the rollback. I had to operate the winch as he didn't bring a second person. I have no training on this equipment but, had to operate it regardless. Once my vehicle was on the driver's flatbed I mentioned to the driver that I wanted to change the destination to my father home, which was closer to the scene of the accident. He asked me to go wait in my car and he would come up. When he came up he informed me that [redacted] was not going to pay for the tow and that my cost was $485. He then proceeded to inform me that he could take the wrecked vehicle to cover the cost. I laughed at his misguided attempt to unethically abscond with my vehicle. This is a predatory practice that would work on unseasoned individuals. I contacted [redacted] and they assured me that they would pay for the tow since the vehicle was on its wheels. They also stated that they would pay the fee for picking up the vehicle if the distance from the road was less than 100 feet. I refused to allow the wrecker driver to take my vehicle in trade for his extortionate fee and instructed him to take it to the address I provided. Once we arrived at my father’s home, I demanded that he write the facts on my receipt and informed him that I planned to pursue the matter further. The driver stated that the vehicle was 65 feet from[the] road. [The] vehicle on wheels when picked up. The driver misidentified what type of tow this was by checking Sling/Hoist/Tow rather than Flat Bed/ Ramp. I provided my information to the driver including my credit card number. He then informed me that he had charged my card $485. I again contacted [redacted] as they had assured me they would pay for the tow and that I should pay the driver for the extraction fee for being off the road and that they would reimburse me. The driver refused to drop my vehicle until I signed the tow receipt. I have called [redacted] since Thursday and have yet to speak with anyone in their claims department. I left a message for Alyssa O[redacted] the regional manager of claims on three different occasions. She has not returned any of my calls.