Schulenburg Regency Retirement Villas

See attached invoices

Complaint: [redacted] I am rejecting this response because:(1) When my Dad moved into the apartment, he still had his vision, he was not deemed "visually" impaired to the extent he could not see He was still watching tv, writing his rent check, etc His sight did not diminish until sometimes around Christmas (2) As far as the carpet needing replacement, yes, I did agree in the living/dining area, it did, but I also requested a copy of the invoice regarding the cost of replacing the carpet I could not believe the cost would be nearly $for such a small area!(3) I dispute that I could not be available for a walk-thru on the 10th I had movers coming and told [redacted] I would be available until noon, but I would be willing to come back at their convenience, and she responded that they were very busy and would get back with me I called [redacted] on March 12th regarding the walk-thru, and still, no one was available I left a message for [redacted] again on March 16th, no response I called again on March 24th and [redacted] said they still have not had an estimate and she would get back with me I called again on March 30th, April 10th and finally on April 17th spoke to [redacted] , the owner of the Villas to schedule a meeting with her.I met [redacted] and Mrs [redacted] on April 20th and I told them about my Dad mentioning there was a bad storm last summer and water had gotten in the back bedroom, he said he had reported it to the office That accounts for the damage by the back door.(4) As I stated previously, yes, that small area needed to be replaced, but I wanted copies of the invoices showing proof of replacing the carpet in that area The apartment was left clean, and rent was always paid before it was due Nothing was said in the rental agreement regarding a time frame for returning the deposit, but in the State of Texas I do know a landlord must either give you your deposit back or provide written notice as to why it is not being returned My Father and I both left a forwarding address, and we received no written notice, only verbal notice, that carpet will have to be replace and then we will be given an amount, if any [redacted] ***

On November 22, 2013 new carpet and vinyl were installed in apartment #214 at the expense of $3,255.08 for labor and materials for a 2 bedroom 2 bath 780 square foot unit. Installation was done by [redacted] located at [redacted] Tx [redacted]. On November 23, 2013 the apartment was...

leased to the tenant at which time the tenant was given an apartment checklist to fill out and do a thorough walk through of the apartment noting any repairs that needed attending to. The remark "ok" was the tenant's response to the carpet and the vinyl on the checklist. The tenant was also given a Functional Requirement for Residency form to complete upon move in. The resident checked the "yes" response to be able to maintain sufficient sensory skills such as vision, hearing and speech even though the daughter now admits in the complaint letter that he is visually impaired. Upon move in the resident was given a Resident Agreement packet to read and sign acknowledging the agreement. Nowhere in the Resident Agreement conditions does it state that we have 30 days to issue a refund from the security deposit, nor does the Month To Month Rental Agreement that was signed by the tenant state that we have 30 days to issue a refund. It states that funds will be deducted from the security deposit for any damages sustained to the apartment beyond normal wear and tear. On December 09, 2013 the current tenant's daughter moved in. On February 09, 2015 Schulenburg Regency Villas was given a 30 Day vacate notice by the tenants. The apartments was vacated on March 10, 2015 and the tenant's daughter was at the apartment and stated to the office personnel that she needed to leave before noon and would not have time that day to do a walkthrough of the apartment. Communication was made via phone conversations with the daughter about needing to have the carpets replaced. The next time the daughter was able to commute back to do the walkthrough with the owner of the property and the office manager was on April 20, 2015 at which time she admitted to the owner of the property and the office manager that she did not realize how bad the carpet was until she saw it that day. The daughter did at this time point out the area of the carpet that was heavily stained is where the dining table sat where her father spilled coffee often. It was,explained to the daughter at that time that the carpet will need to be replaced. It was also explained to the daughter that if and when a deposit refund was issued it would be determined after we received the bill of sale for the replacement of the flooring. April 22, 2015 the flooring was replaced by Decorator's Supply in the amount of $2970.66. No evidence shows that the resident reported a water leak in the apartment during the summer of 2014 that would have caused the staining to the carpet. Due to the expense of the repairs to the flooring in apartment #[redacted] we feel we have been reasonably fair in our decision to withhold any and all refunds of the deposit to substantiate the cost of repairs. We here at Schulenburg Regency Villas keep a high standard in cleanliness and we feel the damage done to the carpet was not considered normal wear and tear but simply neglect from the tenants. I have included a copy of the invoices for repairs before and after the tenant took resident of the apartment and all necessary forms that were discussed. I have also emailed photos of the flooring in the apartment before repairs were made. Regards, [redacted] Schulenburg Regency Retirement Center

Complaint: [redacted]
I am rejecting this response because:(1) When my Dad moved into the apartment, he still had his vision, he was not deemed "visually" impaired to the extent he could not see.  He was still watching tv, writing his rent check, etc.  His sight did not diminish until sometimes around Christmas 2014.  (2)  As far as the carpet needing replacement, yes, I did agree in the living/dining area, it did, but I also requested a copy of the invoice regarding the cost of replacing the carpet.  I could not believe the cost would be nearly $3000.00 for such a small area!(3)  I dispute that I could not be available for a walk-thru on the 10th.  I had movers coming and told [redacted] I would be available until noon, but I would be willing to come back at their convenience, and she responded that they were very busy and would get back with me.  I called [redacted] on March 12th regarding the walk-thru, and still, no one was available.  I left a message for [redacted] again on March 16th, no response.  I called again on March 24th and [redacted] said they still have not had an estimate and she would get back with me.  I called again on March 30th, April 10th and finally on April 17th spoke to [redacted], the owner of the Villas to schedule a meeting with her.I met [redacted] and Mrs. [redacted] on April 20th and I told them about my Dad mentioning there was a bad storm last summer and water had gotten in the back bedroom, he said he had reported it to the office.  That accounts for the damage by the back door.(4)  As I stated previously, yes, that small area needed to be replaced, but I wanted copies of the invoices showing proof of replacing the carpet in that area.  The apartment was left clean, and rent was always paid before it was due.  Nothing was said in the rental agreement regarding a time frame for returning the deposit, but in the State of Texas I do know a landlord must either give you your deposit back or provide written notice as to why it is not being returned.  My Father and I both left a forwarding address, and we received no written notice, only verbal notice, that carpet will have to be replace and then we will be given an amount, if any.
[redacted]

On November 22, 2013 new carpet and vinyl were installed in apartment #214 at the expense of $3,255.08 for labor and materials for a 2 bedroom 2 bath 780 square...

foot unit. Installation was done by [redacted] located at [redacted] Tx [redacted]. On November 23, 2013 the apartment was leased to the tenant at which time the tenant was given an apartment checklist to fill out and do a thorough walk through of the apartment noting any repairs that needed attending to. The remark "ok" was the tenant's response to the carpet and the vinyl on the checklist. The tenant was also given a Functional Requirement for Residency form to complete upon move in. The resident checked the "yes" response to be able to maintain sufficient sensory skills such as vision, hearing and speech even though the daughter now admits in the complaint letter that he is visually impaired. Upon move in the resident was given a Resident Agreement packet to read and sign acknowledging the agreement. Nowhere in the Resident Agreement conditions does it state that we have 30 days to issue a refund from the security deposit, nor does the Month To Month Rental Agreement that was signed by the tenant state that we have 30 days to issue a refund. It states that funds will be deducted from the security deposit for any damages sustained to the apartment beyond normal wear and tear. On December 09, 2013 the current tenant's daughter moved in. On February 09, 2015 Schulenburg Regency Villas was given a 30 Day vacate notice by the tenants. The apartments was vacated on March 10, 2015 and the tenant's daughter was at the apartment and stated to the office personnel that she needed to leave before noon and would not have time that day to do a walkthrough of the apartment. Communication was made via phone conversations with the daughter about needing to have the carpets replaced. The next time the daughter was able to commute back to do the walkthrough with the owner of the property and the office manager was on April 20, 2015 at which time she admitted to the owner of the property and the office manager that she did not realize how bad the carpet was until she saw it that day. The daughter did at this time point out the area of the carpet that was heavily stained is where the dining table sat where her father spilled coffee often. It was,explained to the daughter at that time that the carpet will need to be replaced. It was also explained to the daughter that if and when a deposit refund was issued it would be determined after we received the bill of sale for the replacement of the flooring. April 22, 2015 the flooring was replaced by Decorator's Supply in the amount of $2970.66. No evidence shows that the resident reported a water leak in the apartment during the summer of 2014 that would have caused the staining to the carpet. Due to the expense of the repairs to the flooring in apartment #[redacted] we feel we have been reasonably fair in our decision to withhold any and all refunds of the deposit to substantiate the cost of repairs. We here at Schulenburg Regency Villas keep a high standard in cleanliness and we feel the damage done to the carpet was not considered normal wear and tear but simply neglect from the tenants. I have included a copy of the invoices for repairs before and after the tenant took resident of the apartment and all necessary forms that were discussed. I have also emailed photos of the flooring in the apartment before repairs were made. Regards, [redacted] Schulenburg Regency Retirement Center

See attached invoices.