Schultheis Brothers Company Inc

Review: On October 22,2015 we had a repairman from Schultheis Brothers come to service are furnace. When he finished that days service and my husband was paying him for that days service he told my husband about a preventative maintenance agreement that if we wanted would be an additional $80.00. My husband asked if this would cover this falls seasonal check-up? The repairman said yes it would. Last week my husband called to have a Schultheis employee come to give our furnace the seasonal check-up, but Schultheis Brothers are refusing to honor our preventative maintenance agreement which is dated from Oct.15 to Oct.16.Desired Settlement: I would like to either have the agreement honored or the $80.00 back.

Business

Response:

October 27, 2016RE: Case ID [redacted]To Whom It May Concern:As of October 26, 2016 we have spoken with the homeowner in regards to the dispute and informed the customer that we did find they were in fact owed the maintenance tune up for their furnace system. The maintenance for the customer has been scheduled and we apologize for the mix up - the information we had in regards to the one tune up they purchased was not clear and required the service manager to go back to the records for 2015 to double check the information.We apologize for the mix up and hope that the customer feels a proper resolution has been reached. One of the company owners also reached out to the customer to apologize on behalf of the company, but was only able to leave a voicemail in regards to the issue at hand.Thank you,Katie

Review: On September 20, 2016 Mike an employee with Shultheis Brothersw came to do routine clean and check of furnace. While installing a new furnace filter he broke the pull handle for the air filter door housing. It was not noticed until after he left but the company was notified that afternoon about the incident. We were told by Karen who took our initial call that she would notify a manager who would get back to us.On 9/21/16 we spoke with Gina who said work order was "on the board" and service Manager was waiting to talk to Mike the technician. On 9/22/16 Mike called us and said the door handle broke when he banged the door to close it. At that point we were led to believe that the part was being ordered and we would be notified when it came in to set up a service appointment. On 10/3/16 and 10/6/16 when we called to check on the repair status we were again told we had to talk to a manager who was not available, but that he would call us back. That never happened. On 10/10/16 my wife spoke with Gina who said she would check on the status of the order because she did the ordering for the company and would get back to her to confirm a service date. On 10/12/16 when we did not hear from the company, my wife called and her call was transferred to Bob Shields the service manager, who said the part was on back order, and he had no idea when it would be in. He was very rude and condescending. Today 10/17/16 in trying to get information about the part, we got a run around on the phone and were told someone will get back to us, but no one does. All calls from the beginning of this incident have been initiated by us. No calls have ever been returned, and in no way has anyone offered any resolution to this issue, or given any reasonable answer to our may inquiries. Any help you can give us in resolving this issue will be appreciated. Thank you, [redacted]Desired Settlement: We would like to have the door to the air filter replaced.

Business

Response:

October 19, 2016 RE: Case ID [redacted] To Whom It May Concern:We spoke with the customer on October 17, 2016 and informed him that the filter door had been ordered and we were waiting for delivery of the item. We contacted the customer that afternoon and arranged to install a new filter door on October 19, 2016 around 10am at no cost to the customer.The door was replaced at no charge the morning of October 19, 2016 and there are no further issues pertaining to the filter door. We apologize for the delay in installing the new part, but we do not stock these items and it was a special order. We feel we went above in beyond in replacing the filter door at no cost, even though our technician stated that he did not cause the door to break.Sincerely, Katherine R[redacted]

Review: 1. Bird box at front right corner of home-multiple cuts, does not wrap around front leaving exposed wood. Painted with gloss white.2. Dripmold above bird box at front right. Bottom corner of drip mold was not cut flush with fascia board. Protrusion preventing gutter from sitting flush and tight against fascia.3. Bird box at front left corner of home does not wrap around leaving bare wood fascia exposed at front left.4. Dripmold at front left has holes in it. Most likely nailed on in reverse...was removed and re-nailed leaving previous nail holes exposed.5. Dripmold at left rear of roof bent and dented. Nails were used through face of dripmold to hold dripmold down.6. Caulking at ALL 4 bird boxes is sloppy and on front left corner bird box dried in the form of multiple drips.7. Rear gutter is 2 inches below leading edge of shingles on right rear and tight up against shingle line on left rear. Same applies to soffit. Lee said this was because fascia board was 2" different from end to end. Gutter has noticeable dent and scratches.8. Front right corner shingles bump up and do not lay flat.9. Shingles and "Freeze Shield" still cupped above dripmold on left and right side of house.10. Clean-up issues.11. Dented and damaged soffit channel and scratched and dented gutters.Desired Settlement: 1 Re-do piece to cover front fascia2 Trim dripmold flush w/fascia board3 Affix new piece of white aluminum flashing/NO VISABLE NAILS.4&5Replace with new dripmold/NO VISABLE NAILS6 Trim excess caulking/Re-apply white caulk and smooth7&11 Re-hang new rear gutter/ drop ends 1/2inch to 1 inch from level8 Determine cause & repair9 Solution Needed10 Remove debris from window ledges11 At front of house/Repair flashing issues in ITEMS 1&3/Replace damaged soffit channel/Replace with new gutter

Business

Response:

October 1,2013 Case ID#[redacted]

We have offered to resolve the issues with [redacted] via email on September 23, 2013, which is attached to this document. Mr. [redacted] initially requested on Sepember 13, 2013 that due to “aggravation” he has experienced with Schultheis Brothers he would like to have the remaining balance removed from his invoice, which [redacted] denied by stating that company policy prevents discounts from being given and that any issues will be resolved.

[redacted] then stated via e-mail (attached) that he would like a documented list of the current issues and that Schultheis Brothers would be happy to resolve those issues within reason, but Mr. [redacted] must pay the remaining balance on his bill first. Mr. [redacted] complied with our request by providing the documented items, which has continuously increased since our initial conversation on September 13th when [redacted] Brenner denied his discount request.

Mr. [redacted] was not satisfied with our company’s offer and therefore in the best interest of Schultheis Brothers we issued a letter from our attorney stating our position on the situation, again reiterating that we are more than happy to resolve the issues within reason but we must have the full invoice paid before any issues can be resolved.

We are more than willing to resolve these issues, but stand by our company policy that the invoice must be paid in full before any issues can be resolved and that no discounts will be given.

Thank you