Schultz Enterprises, Incorporated

September 22, 2014Dear [redacted] : [redacted] , to whom you addressed your letter, has not been employed by Schultz Enterprises, Inc., since Please update your records.With regard to [redacted] 's complaint, the nature of our business is that there is a constant change in our inventoryVehicles enter the yard and initially have parts removed by our customers or our staff The vehicles are then prepared to be scrapped and, ultimately, are crushed and removed from our yard to the scrap metal recyclerWe make no guarantee that the vehicle customers are searching for are in our yard at the moment of their arrival.I am enclosing a few documentsThe warranty document is posted both inside and outside of our building and clearly states that we do not provide refund or store credit for admission feesThere is also a reference on our Release and Hold Harmless Agreement/Sign in Sheet referencing giving a release to the recycler forand recyclers inventory...We are concerned that our customer is unhappy but ultimately, we must follow the guidelines by which We do business.Sincerely,Francis SPresident

We have closed our [redacted] account which is why we were unaware of the customers communications We have issued a full refund today per his request Thank you! Joan M [redacted] Schultz Enterprises, Inc ###-###-####

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The business was very receptive to my issue and was unaware that I had a problem since they had closed their account with ***.comSince opening the complaint last night, they have contacted me and resolved my issue to my satisfaction within 24-hoursVery impressed with their customer service
Regards,
*** ***

September 22, 2014Dear [redacted], to whom you addressed your letter, has not been employed by Schultz Enterprises, Inc., since 2002. Please update your records.With regard to [redacted]'s complaint, the nature of our business is that there is a constant change in our...

inventory. Vehicles enter the yard and initially have parts removed by our customers or our staff The vehicles are then prepared to be scrapped and, ultimately, are crushed and removed from our yard to the scrap metal recycler. We make no guarantee that the vehicle customers are searching for are in our yard at the moment of their arrival.I am enclosing a few documents. The warranty document is posted both inside and outside of our building and clearly states that we do not provide refund or store credit for admission fees. There is also a reference on our Release and Hold Harmless Agreement/Sign in Sheet referencing giving a release to the recycler for..... and recyclers inventory...We are concerned that our customer is unhappy but ultimately, we must follow the guidelines by which We do business.Sincerely,Francis SPresident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The response is defective, because I was verbally told the car was in the yard, which conflicts with the response from the business. The letter does not address the reason for the business practice of telling people the car is in the yard when it is not, just to get them to pay the $2.00. This is a deceptive practice regardless of whatever written policy is hanging outside the yard. The business's response is hereby rejected.
Regards,
[redacted]

We have closed our [redacted] account which is why we were unaware of the customers communications.
We have issued a full refund today per his request.
 
Thank you!
Joan M[redacted]
Schultz Enterprises, Inc.
###-###-####

Review: [redacted]'s is a car salvage yard where you go to in search of car parts. The business requires a $2 charge to enter the yard and go pull parts off the cars. To avoid an unnecessary search I made it a point to tell the man what part I was in search of and also needed to know if they had any cars in the yard that was of that make and model. The problem is bait and switch because twice, not once, I was told the car was in the yard and I needed to see the cashier and pay the $2 to go in to get the part off the car only to find out that after paying the $2 the car was NOT in the yard. Upon returning to the cashier and requesting a refund because I was lied to I got the response on both occasions that there are no refunds. This is a deceptive practice to advertise to the customer that the desired vehicle/vehicle part is in the yard only to get you to pay $2 and then tell you there are no refunds after you find out you were deceived. I have approached the people who appear to be in charge only to be told by the same individuals who told me it was in the yard that they do not keep any inventory, but this excuse is defective because if they do not keep inventory why would they deceive a customer by advertising/verbally telling them it is in the yard prior to the payment of $2. First trip was for a [redacted] part which did not exist in the yard at the time of visit and I shrugged it off about being lied to thinking it was a mistake, but the second time was for a [redacted] sonata part in which same practice was followed to get $2 which clearly means it was most likely not a mistake. I am filing this complaint because this is obviously not a mistake but a practice being exercised to get $2 and hope it is too small an amount for customers to complain about.Desired Settlement: Cease and desist the practice of telling people the car part is in the yard just to get them to pay $2 and then tell them sorry we do not keep inventory, no refunds; offer refunds if car is not in yard after previously being told it was;or have an employee confirm car/car part is in yard before advertising to customer and directing him to pay the $2 fee.

Refund of the $4 I paid for both visits in which I was deceived to believe the car was in the yard.

Business

Response:

September 22, 2014Dear [redacted], to whom you addressed your letter, has not been employed by Schultz Enterprises, Inc., since 2002. Please update your records.With regard to [redacted]'s complaint, the nature of our business is that there is a constant change in our inventory. Vehicles enter the yard and initially have parts removed by our customers or our staff The vehicles are then prepared to be scrapped and, ultimately, are crushed and removed from our yard to the scrap metal recycler. We make no guarantee that the vehicle customers are searching for are in our yard at the moment of their arrival.I am enclosing a few documents. The warranty document is posted both inside and outside of our building and clearly states that we do not provide refund or store credit for admission fees. There is also a reference on our Release and Hold Harmless Agreement/Sign in Sheet referencing giving a release to the recycler for..... and recyclers inventory...We are concerned that our customer is unhappy but ultimately, we must follow the guidelines by which We do business.Sincerely,Francis SPresident

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The response is defective, because I was verbally told the car was in the yard, which conflicts with the response from the business. The letter does not address the reason for the business practice of telling people the car is in the yard when it is not, just to get them to pay the $2.00. This is a deceptive practice regardless of whatever written policy is hanging outside the yard. The business's response is hereby rejected.

Regards,

Review: I purchased a [redacted] fuel pump from [redacted] Auto Parts (Schultz Enterprises, Incorporated) through [redacted].com (Order# [redacted]) back in the middle of January 2014. The fuel pump has a lifetime year warranty according to the manufacturer's ([redacted]) website. The fuel pump started going bad back in the beginning of June and finally died on me by the end of June. I have tried contacting [redacted] Auto Parts through [redacted].com three times since the beginning of July. I even called [redacted] customer support and they tried contacting [redacted] Auto Parts on my behalf. Each time I allowed at least two weeks for a response, and as of today, I still have not received a single reply or call in response to my emails, neither has [redacted]. I ended up having to purchase a new fuel pump so that I could get my car running again. I would like to have [redacted] Auto Parts refund the $140 for the defective fuel pump they sold me. I do not need a replacement fuel pump now since I had to buy another one.Desired Settlement: I would like to have my money refunded. I would have been happy with a replacement of the defective part, but, since they never responded I had to buy another one. I have no use for a second fuel pump to just sit on a shelf, so I would like to have the $140.00 I spent on the original fuel pump returned. I would also like to have the business receive some sort of a penalty for advertising a 1-year warranty on products if they have no intention of honoring that warranty.

Business

Response:

We have closed our [redacted] account which is why we were unaware of the customers communications.

We have issued a full refund today per his request.

Thank you!

Joan M[redacted]

Schultz Enterprises, Inc.

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The business was very receptive to my issue and was unaware that I had a problem since they had closed their account with [redacted].com. Since opening the complaint last night, they have contacted me and resolved my issue to my satisfaction within 24-hours. Very impressed with their customer service.

Regards,