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Schumacher Cargo Logistics

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Schumacher Cargo Logistics Reviews (3)

they were totally uncommunicative through the entire processAt one point we were told we would be charged extra to have it shipped to our new home because it was a different address than they had been givenI emailed our Schumacher agent copies of the original invoice which clearly showed our address as being the final destination and asked that she write back and confirm that she received an email After a week of not hearing anything, I called her to see if she had received my emailShe said she had but she was not going to write me back because there was nothing to sayShe was rude on the phone and spoke over meFinally, I got a hold of the freight cashier who confirmed that we should not have been charged extra Then we were told that we owed an extra $because our goods had been inspected in customs and we would not receive our shipment until we paid that moneyThere were no documents to verify that the shipment was sent to customs inspection and no way for us to see how the figure was arrived atI emailed the freight cashier asking for these documents and have not heard back from her after more than two weeksFurthermore, when we finally received our goods, all of the boxes were sealed and showed no signs of having been inspected After paying our final invoice, we were told we would have the shippers contact us to arrange a delivery date within a few daysThat process took closer to two weeks and we were given just hours advance notice of a delivery between Friday and Sunday

I hired this company because it was Revdex.com accreditedThe sales person, Joey S***, the sales person that helped me through the process, made a good job until the moment that he got my bookingAfterwards, he just ignored meHis supervisor, MsJenny K [redacted] took over, but then, their inefficiency with the process has caused me to pay for something I shouldn't just because of their lack of proper communication (didn't offer me complete information on the shipping of the vehicle, so it will arrive month and days after I booked the service, when the initial estimation was weeks - days)If would have known that this delay was a real possibility, I would have taken the necessary steps in advance, but I was never informed about thisBesides, no apologies, no effort to help, nothingReally terrible

Good people to deal withWe shipped cardboard boxes from San Francisco to SydneyAll arrived in good shape, and all the people we worked with in the various phases were both good at their job and very helpfulWe will use them again, and recommend

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Address: 550 W 135th St, Gardena, California, United States, 90248

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