Schumacher European Ltd.

> Schumacher European, Ltd.  damage my property, and all proposed solutions impose hardship to begin with.  Also, ALL propose solutions offered will amount to nothing towards getting my vehicle to run like it did prior to bringing in for service.  Common sense tells you unless you drove my vehicle PRIOR to the upgrade you would have NO idea of the performance loss after the update.   Schumacher European, Ltd. refuses to acknowledge my complaint of degraded performance AND gas mileage is a direct result of them doing an unauthorized update to my vehicle.

To whom it may concern,
Our dealership performed a Mercedes-Benz Service Campaign on [redacted] van.  We have engaged with Mercedes-Benz and offered several solutions to [redacted] as noted below.
We stand by ready to help in this matter.  However, we must use a process as outlined by...

the manufacturer (MBUSA).  Schumacher European, Ltd. cannot be part of any process not endorsed byMBUSA.  Please review the email sent several weeks ago.
 
 
 
On 7/7/2016 2:38 PM, Kevin S[redacted] wrote: > [redacted], >  >  > You have asked for our help in this matter.  We have offered to have you drive with our shop foreman. > We have reached out to Mercedes-Benz USA.  They have given us specific recommendations given your complaint. >  > MBUSA has asked that you bring the vehicle into Flagstaff (high elevation) to have it looked at. >  > We are more than happy to help, however, there is a process that we must follow. >  > If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule. >  > Please select one: >  > A. Drive with our shop Forman or bring it in and let us perform > additional testing (Our recommendation for now) B. Take to Flagstaff > C. Set up a meeting to discuss >  >  > Sincerely, >  >  > Kevin S[redacted] > General Manager > ###-###-####  text/cell >  > Schumacher European, Ltd. > [redacted] > Phoenix, Arizona  85054

[redacted],
 
 Our dealership followed the Mercedes-Benz prescribed repair process with regard to any outstanding Recalls and/or technical updates for your vehicle.
 You have asked for our help and the help of Mercedes-Benz USA in this matter.  We have offered to have you drive with our Shop Foreman and/or our Service Manager.
 We have reached out to our Mercedes-Benz USA technical representative .  They have given us specific recommendations given your complaint.
 
Mercedes-Benz USA has recommended having our Shop Foreman drive the vehicle with a Mercedes-Benz Technical Specialist at our dealership. 
 Mercedes-Benz USA has even suggested that you bring the vehicle into Flagstaff (high elevation) to have it looked at and the Technical Specialist can meet you there.
 
 We are more than happy to help, however, there is a process that we must follow.
 
 If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule.
 
 Please select one:
 
 A. Test drive with our Shop Forman and a Mercedes-Benz Technical Specialist and/or bring it in and let us perform
 additional testing (Our recommendation for now)
B. Take to Mercedes-Benz of Flagstaff Test and drive with their Shop Forman and a Mercedes-Benz Technical Specialist
C. Set up a meeting with myself and our Parts and Service Director to discuss.
 
 
 Sincerely,
 
 
 Kevin S[redacted]
 General Manager
 ###-###-####  text/cell
 
 Schumacher European, Ltd.
 [redacted]
 Phoenix, Arizona  85054

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This client is interested in purchasing a vehicle for cash.  Being that the amount of the vehicle is very large ($75,000) and the type of vehicle which he wishes to buy, our Red Flags program kicks in and we
require the customer to come to our dealership and go through a very simple...

id verifiaction process.  When someone does not wish to follow a procedure which all of our clients are happy to do, we start asking questions.Being that he is in the auto indusrty, we are a little shocked that he would be unwilling to provide basic identification and that he would rather become confronational about the process.  Therefore, we have communicated that
we would really rather not do business with him.