The owner of this company, [redacted] , has the worst customer service I have ever seenBack in November I got some flyers printed from himThe flyers turned out fine and everything was going greatWhen I went in to get the flyers I noticed he had a heat pressI run a youth sports league and wanted to have someone come out on our opening day games to heat press the names on the kids jerseys on the spotKeep in mind the opening day wasn't until Jan10th and this is in NovemberI asked [redacted] if its possible to do thisHe said absolutelyHe then went on to tell me that he had another sports league on the schedule for the same service and same dayI said OK so you can't do my location then I am assuming? He said yes I canI have two machines and workers so one machine and two workers would go one place and the other two workers and machine would go to the other locationI said great please book that and get me on your scheduleDecember 19th I got an email from him letting me know we were all set to go and on his scheduleAs our opening day was fast approaching I hadn't heard from him about any specifics or requirements he has or what he needed to make this possible(Power, generator, what exactly he needed) I sent him an email and got no responseI then called him on Jan 9th (a day before my opening day) to see what was going onHe informed me at 11am that one of his machines was broken and he wouldn't be at my location the next day and said the other location he was doing is where the working machine would goReally?! A day before AND he wasn't even going to tell meI called him! If I didn't call him he just wouldn't have showed up or would have let me know even later in the day! He had no solution to HIS problem besides just bailing on me last minute and putting me in a horrible positionI understand equipment can break but you would think if you have a service promised to someone you would call them with notice to let them know!! I then spent the next hours calling other companies and getting the answer "I just can't with this short of notice" rightfully soBetween my husband and I we called appx placesIt was getting late and it looked like we were going to be unsuccessful finding a replacement and we would go to our opening day and not deliver on what we promised our registrantsVery horrible situation, especially for all the kids who were counting on thisThen at 4pm we found an AWESOME company (who I would recommend over this company ANY day) that was able to accommodate with zero noticeThis guy was amazing and knocked out (reversible) jerseys for us on site at our game locationI guess everything happens for a reason! Advice to you, [redacted] , when you have a problem effecting a client, come to the table with a solution and not the day beforeYour employee [redacted] had awesome customer service as he offered a solution when you wouldn't take my callsThat kid (sounded younger) was awesome with the solutions he was coming up withThey weren't ideal and not what we were looking for but it was a perfect back up plan should we not have found a replacementKudos to you, *** [redacted] is lucky to have you
The owner of this company, ***, has the worst customer service I have ever seenBack in November I got some flyers printed from himThe flyers turned out fine and everything was going greatWhen I went in to get the flyers I noticed he had a heat pressI run a youth sports league and wanted to have someone come out on our opening day games to heat press the names on the kids jerseys on the spotKeep in mind the opening day wasn't until Jan10th and this is in NovemberI asked *** if its possible to do thisHe said absolutelyHe then went on to tell me that he had another sports league on the schedule for the same service and same dayI said OK so you can't do my location then I am assuming? He said yes I canI have two machines and workers so one machine and two workers would go one place and the other two workers and machine would go to the other locationI said great please book that and get me on your scheduleDecember 19th I got an email from him letting me know we were all set to go and on his scheduleAs our opening day was fast approaching I hadn't heard from him about any specifics or requirements he has or what he needed to make this possible(Power, generator, what exactly he needed) I sent him an email and got no responseI then called him on Jan 9th (a day before my opening day) to see what was going onHe informed me at 11am that one of his machines was broken and he wouldn't be at my location the next day and said the other location he was doing is where the working machine would goReally?! A day before AND he wasn't even going to tell meI called him! If I didn't call him he just wouldn't have showed up or would have let me know even later in the day! He had no solution to HIS problem besides just bailing on me last minute and putting me in a horrible positionI understand equipment can break but you would think if you have a service promised to someone you would call them with notice to let them know!!
I then spent the next hours calling other companies and getting the answer "I just can't with this short of notice" rightfully soBetween my husband and I we called appx placesIt was getting late and it looked like we were going to be unsuccessful finding a replacement and we would go to our opening day and not deliver on what we promised our registrantsVery horrible situation, especially for all the kids who were counting on thisThen at 4pm we found an AWESOME company (who I would recommend over this company ANY day) that was able to accommodate with zero noticeThis guy was amazing and knocked out (reversible) jerseys for us on site at our game locationI guess everything happens for a reason!
Advice to you, ***, when you have a problem effecting a client, come to the table with a solution and not the day beforeYour employee *** had awesome customer service as he offered a solution when you wouldn't take my callsThat kid (sounded younger) was awesome with the solutions he was coming up withThey weren't ideal and not what we were looking for but it was a perfect back up plan should we not have found a replacementKudos to you, *** is lucky to have you
The owner of this company, [redacted] , has the worst customer service I have ever seenBack in November I got some flyers printed from himThe flyers turned out fine and everything was going greatWhen I went in to get the flyers I noticed he had a heat pressI run a youth sports league and wanted to have someone come out on our opening day games to heat press the names on the kids jerseys on the spotKeep in mind the opening day wasn't until Jan10th and this is in NovemberI asked [redacted] if its possible to do thisHe said absolutelyHe then went on to tell me that he had another sports league on the schedule for the same service and same dayI said OK so you can't do my location then I am assuming? He said yes I canI have two machines and workers so one machine and two workers would go one place and the other two workers and machine would go to the other locationI said great please book that and get me on your scheduleDecember 19th I got an email from him letting me know we were all set to go and on his scheduleAs our opening day was fast approaching I hadn't heard from him about any specifics or requirements he has or what he needed to make this possible(Power, generator, what exactly he needed) I sent him an email and got no responseI then called him on Jan 9th (a day before my opening day) to see what was going onHe informed me at 11am that one of his machines was broken and he wouldn't be at my location the next day and said the other location he was doing is where the working machine would goReally?! A day before AND he wasn't even going to tell meI called him! If I didn't call him he just wouldn't have showed up or would have let me know even later in the day! He had no solution to HIS problem besides just bailing on me last minute and putting me in a horrible positionI understand equipment can break but you would think if you have a service promised to someone you would call them with notice to let them know!! I then spent the next hours calling other companies and getting the answer "I just can't with this short of notice" rightfully soBetween my husband and I we called appx placesIt was getting late and it looked like we were going to be unsuccessful finding a replacement and we would go to our opening day and not deliver on what we promised our registrantsVery horrible situation, especially for all the kids who were counting on thisThen at 4pm we found an AWESOME company (who I would recommend over this company ANY day) that was able to accommodate with zero noticeThis guy was amazing and knocked out (reversible) jerseys for us on site at our game locationI guess everything happens for a reason! Advice to you, [redacted] , when you have a problem effecting a client, come to the table with a solution and not the day beforeYour employee [redacted] had awesome customer service as he offered a solution when you wouldn't take my callsThat kid (sounded younger) was awesome with the solutions he was coming up withThey weren't ideal and not what we were looking for but it was a perfect back up plan should we not have found a replacementKudos to you, *** [redacted] is lucky to have you
The owner of this company, ***, has the worst customer service I have ever seenBack in November I got some flyers printed from himThe flyers turned out fine and everything was going greatWhen I went in to get the flyers I noticed he had a heat pressI run a youth sports league and wanted to have someone come out on our opening day games to heat press the names on the kids jerseys on the spotKeep in mind the opening day wasn't until Jan10th and this is in NovemberI asked *** if its possible to do thisHe said absolutelyHe then went on to tell me that he had another sports league on the schedule for the same service and same dayI said OK so you can't do my location then I am assuming? He said yes I canI have two machines and workers so one machine and two workers would go one place and the other two workers and machine would go to the other locationI said great please book that and get me on your scheduleDecember 19th I got an email from him letting me know we were all set to go and on his scheduleAs our opening day was fast approaching I hadn't heard from him about any specifics or requirements he has or what he needed to make this possible(Power, generator, what exactly he needed) I sent him an email and got no responseI then called him on Jan 9th (a day before my opening day) to see what was going onHe informed me at 11am that one of his machines was broken and he wouldn't be at my location the next day and said the other location he was doing is where the working machine would goReally?! A day before AND he wasn't even going to tell meI called him! If I didn't call him he just wouldn't have showed up or would have let me know even later in the day! He had no solution to HIS problem besides just bailing on me last minute and putting me in a horrible positionI understand equipment can break but you would think if you have a service promised to someone you would call them with notice to let them know!!
I then spent the next hours calling other companies and getting the answer "I just can't with this short of notice" rightfully soBetween my husband and I we called appx placesIt was getting late and it looked like we were going to be unsuccessful finding a replacement and we would go to our opening day and not deliver on what we promised our registrantsVery horrible situation, especially for all the kids who were counting on thisThen at 4pm we found an AWESOME company (who I would recommend over this company ANY day) that was able to accommodate with zero noticeThis guy was amazing and knocked out (reversible) jerseys for us on site at our game locationI guess everything happens for a reason!
Advice to you, ***, when you have a problem effecting a client, come to the table with a solution and not the day beforeYour employee *** had awesome customer service as he offered a solution when you wouldn't take my callsThat kid (sounded younger) was awesome with the solutions he was coming up withThey weren't ideal and not what we were looking for but it was a perfect back up plan should we not have found a replacementKudos to you, *** is lucky to have you