Dear Mr***,We received your certified letter on June 8, and are responding within the days you requested.We have reviewed the complaint, and in addition to the following, please review our attaceh explanation and response In your letter it is stated the complaint involves
Guarantee or Warranty Issues There are no guarantees offered There was a year warranty against faulty workmanship.The customer's statement of the problem:Their contention that Rainbow Roof was hired to repair leak in roof, is wrongPer our contract, (see attached) we contracted to replace broken tile and seal cracked field tile, that were damaged by tent fumigation IF we knew there was a pre-existing leak, our standard procedure is to measure the specific leak from inside, which allows us to diagnose the situation and better pin-point the source of the leak on the roof That did not happen, we were not brought inside to access a leak location.On the attached contract please seee item 11, B, and item IIISincerely,Jodi M***Office Manager
Dear Mr***,We received your certified letter on June 8, and are responding within the days you requested.We have reviewed the complaint, and in addition to the following, please review our attaceh explanation and response In your letter it is stated the complaint involves
Guarantee or Warranty Issues There are no guarantees offered There was a year warranty against faulty workmanship.The customer's statement of the problem:Their contention that Rainbow Roof was hired to repair leak in roof, is wrongPer our contract, (see attached) we contracted to replace broken tile and seal cracked field tile, that were damaged by tent fumigation IF we knew there was a pre-existing leak, our standard procedure is to measure the specific leak from inside, which allows us to diagnose the situation and better pin-point the source of the leak on the roof That did not happen, we were not brought inside to access a leak location.On the attached contract please seee item 11, B, and item IIISincerely,Jodi M***Office Manager