Schutte Stair Company Inc

After discussing this issue with our service
technician who was on sight, we came to the conclusion that he did speak with
the wife, *** ***, who was at the location of where the service was
neededOur technician thoroughly
explained to the wife before the work was
performed that there was a $diagnostic fee and anything above his
findings there would be an extra charge which she was fine withOur technician
located a mouse nest in the compressor which he cleaned out and also found chewed
wiresHe replaced the wires so he could test the system properlyOnce he
tested the system he found that the compressor would not start and recommended
with the age of the system and costs to repair the compressor a new unit should
be installedThe wife signed off on our service invoice and paid the bill with
a check on the date of serviceWe understand that miscommunications occur and
with practicing good business ethics we will refund Mr*** the $that
is being disputed