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Schwans Home Food SVC

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Schwans Home Food SVC Reviews (2)

Review: This complaint invloves delivery and billing issues. Delivery was cancelled two times and then showed up at an unscheduled time. The order was paid for and later found to be incomplete. Calls were made and the order could not be found... turns out the driver quit that day. We were supposed to hear back with a resolution. No response so calls were made emails were sent and no response was recieved so the check was cancelled. More calls and emails followed... no response until a collection company calls trying to collect for the full order when only half was delivered. Calls were made to higher ups and the issue was supposed to be handled and someone was supposed to stop by and get the correct payment. We were told collection had been stopped at this point. No one showed up at the scheduled time to get the correct payment and then we recieved another collection call. This company seems to have a total lack of consideration for the consumer and only wants money. What happened to customer service?? Where is the sense of integrity? Schwans... you ought to be ashamed of your performance as a business.Desired Settlement: Bill me for the correct amount... so I can pay you. If there is any damages, real or percieved, from the collection efforts I my lawyer will take appropriate actions so I suggest that you handle this immediately.

Review: I ordered food to be delivered on Oct 28 and they told me that it would be delivered today 11/11/13 between the hrs. of 9am and 10pm and I did a live chat with a rep. and they said that it was going to be delivered. Then after waiting all day for my food I went on the website to see what was going on and it said next time for delivery would be 11/25 I told them I need the food today because i'm out of food and i've been waiting all day long. What kind of business does this,what is the point of me having them deliver food if I didn't need food? It is hard for me to get out and about because I use a walker and with the weather how it is here in the Cleveland,Ohio area it is hard for me and I live alone. Thank You [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want them to know about how this put me out! I'm a U.S. Veteran too and I could of left and got a free meal today from one of the places giving away meals to Vets. and they totally screwed me up and I also was suppose to get a prescription I need,but because of them I couldn't leave thinking they were going to come anytime.

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Description: Frozen Foods - Retail

Address: 5421 State Route #5, Cortland, Ohio, United States, 44410

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