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Schwartz Furs, Inc.

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Reviews Schwartz Furs, Inc.

Schwartz Furs, Inc. Reviews (2)

Thank you again for the opportunity to respond to additional inaccurate descriptions and portrayals of what took place when Mrs. [redacted] was in the store back in March and April of this year. Both times that Mrs. [redacted] came in March and again in April, the same Mahogany Mink coat that she purchased was brought to her. Not a Blonde colored coat and not a multi-colored coat. Also, it was not a stiff and hard coat, it was the luxurious Mink coat that she purchased over 9 years ago and this was now the first time that she had been in the store in probably five years and I'm not even sure if she has looked at her Mink coat for years before that. One thing for sure, this is and has always been the Mahogany Mink coat that she purchased almost 9 and a half years ago. In my previous response, I made mention that when Mrs. [redacted] commented back on 4/16/15 that the coat appears lighter in shade than she remembered, I responded to her that after so many years of not seeing a coat that she purchased (and possibly saw for an hour when purchasing), recollections of exact shading can be off. The only thing I can add to this is that the customer purchased this garment in our previous showroom that had more subdued lighting and the showroom we have now has significantly brighter lighting that can impact on shading perception. Mrs. [redacted] refers to purchasing a Sable Mink coat. I don't know what that is. There is a Sable coat, a completely different kind of fur, longer haired than Mink. If she is referring to color, most natural Sables are close in shading or lighter than the Mahogany Mink coat she purchased. My hand was not shaking when putting the Mink coat on the customer, I do not suffer from any malady nor was there then or now anything to be nervous about. Furthermore, I never told Mrs. [redacted] that I had relined or changed the lining of the garment. The only discussion regarding a lining would have been when we discussed the resizing and that we would reuse the same lining and modify it. I reiterate again as I wrote previously this is the only Mink coat, Mahogany or any shade that I have ever had in inventory with the same style, size, length and sweep. The only one. It is a very full sized garment with a lot of sweep, fullness and long length. The last garment that Mrs. [redacted] purchased over 15 years ago was a Black dyed Muskrat coat with Black dyed sheared Beaver. Black and dyed. As far as Mr. S[redacted] and a case that took place five years ago is concerned, both have no connection nor bearing in this instance. This is the exact Mink coat that Mrs. [redacted] purchased 9 and a half years ago. There is an unbroken chain of possession for this garment held in our purchase line in our store vault from the day she purchased this coat.  Moreover, Mrs. [redacted] had her measurements taken for the necessary downsizing and further, contracted at additional expense, the manufacturing of a Hat and a Necklace from the remnant Mink saved from the alteration. This doesn't sound like the action of someone that doesn't want nor doesn't think this is her coat. This is the beautiful Mahogany Mink coat that Mrs. [redacted] purchased. It has been taken apart as she contracted us to do back in April to downsize properly and awaiting further completion of payments.Thank you,[redacted] Furs

Ms. [redacted],Thank you for the opportunity to respond to this complaint in order to address and correct a number of inaccuracies and hopefully resolve the issue. Mrs. [redacted] has been a customer of ours for over 25 years and has purchased items and had work performed by us for many years prior to...

the purchase of the Mink coat described in the complaint. Because of this long relationship, much consideration was given to this customer in permitting her to make long term payments on this purchase. This purchase was not a Layaway purchase. Our sales contracts are not Layaway contracts, they are sales contracts, with the expectation of being paid at inception or if necessary, giving the customer the ability to make payments until the garment is paid in full. We have many customers that purchase fur garments and make payments either for a few months and yes, some that require an extremely lengthy period such as this one. This customer purchased a Muskrat coat in May 2000 and made regular payments over a period of three years and five months so, there is a history and a track record with this valued customer.Mrs. [redacted] purchased a Mahogany Mink coat not on 6/8/2008 but, rather on 2/28/2006, as described on her Sales Contract #S097556 which describes the garment as "Mahogany Mink Coat" with a style #921 size 54 and a length of 57". The coat was a very large and a very long coat that we had in stock at the time and it would need alteration work, i.e. sizing down for customer, the length possibly too as it was and is a very long coat. This is noted on her original contract, "customer to fit coat at a later date". She was charged a reduced sale price of 7,500 plus sales tax. She paid 100.00 that day and would be making monthly payments. Payments followed, there was a payment made in October 2006 by check and a second one postdated for 300.00 which for some reason was then stopped by customer. For this reason, her payments on account accurately are 6,698.67, with a balance owing of 1,7,18.57. The sold Mink coat was appropriately tagged with the customer's sales tag, id tag in pocket and the original tags from the manufacturer showing style, size and description all attached. The coat waits for the customer in the purchase line in our in store fur vault. There has never been another Mahogany Mink coat of this size nor length that was ever since entered into our inventory and/or sold to any other person. There exists an unbroken chain of possession and location for this purchased Mink coat ever since 2/28/2006. Some time later on the coat was monogrammed as per the original sales contract with customer's requested name inscription. Monthly payments have been received mostly by credit card authorized payments of 50.00, then 75.00, and then changed to 100.00 since October 2006. These payments ceased after February 2015. We had received paperwork from a bankruptcy court in December 2014 informing us that Mrs. [redacted] had filed bankruptcy. When the February payment was declined, we tried contacting the customer and we assumed the customer was having a financial issue at the time. A payment was made 2/27/15 and we were informed to hold off with further credit card payments.In March 2015, Mrs. [redacted] came into the store, I believe the first time in many many years, and asked to see her Mink coat. I brought the coat out and had her put it on. The coat was big, as we knew, and would require downsizing. She asked if this was her coat and she was informed that yes it was. It has the original id tag in the pocket and the original manufacturers tags and corroborating numbers and details attached. We discussed how it has been many years since she has seen the coat and that we need to complete the fitting to take care of the sizing. We also broached the topic of her bankruptcy and the balance of payments. Two days later Mrs. [redacted] called and spoke with me. She claimed to me that this was not the coat she purchased 9 years ago. I informed her that it was the Mink coat that she purchased 9 years ago and it has been waiting for her ever since the day she first paid her initial payment.A few weeks later on 4/16/2015, Mrs. [redacted] came in, this time with a friend. She tried the coat on again, she mentioned that the coat appears lighter in shade than she remembered to which I told her that after so many years not seeing the coat recollections of exact shading can be off. It happens periodically with other customers even on their own remodeled garments after six to eight months of not seeing their garment. We then talked about getting the resizing taken care of and that I would need to take her measurements as the garment would have to be taken apart in order to size down properly. By doing this, she would also reap the benefit of having a good amount of remnant Mink that can be used for accessories and that by using this Mink she could make these items at about half the price. She was happy with that. I took measurements, made an adjustment receipt acknowledging the alteration work we were now doing, her measurements and the new length for the finished garment. This was to be done at no charge of course. In addition, Mrs. [redacted] then contracted with us to make a Mink Hat and a Mink Necklace from the remnant Mink from her coat at a cost of 615.60 for both. She signed all the paperwork for the coat modification and the manufacturing of the Hat and Necklace and she received her copies of all transactions. Her Mink coat was taken to the back workroom to complete the necessary alteration work that was approved that day.Three weeks later on 5/6/2015, Mrs. [redacted] called and spoke to me. She told me that she wanted to cancel this Mink coat purchase claiming again this is not the coat she purchased 9 years ago. I assured her again that it was. She then changed her message and told me that she does not like the coat anymore and she doesn't think she should have to pay 7,500 for a coat she does not like. I informed her that it was a bit too late for this as the garment had gone to the workroom and was taken apart as per the work order written up on 4/16/2015. She told me to think about it and do the right thing. I have had no communication since with the customer. The only thing to transpire since was the phone call placed by [redacted] who made spurious and false claims regarding both this garment belonging to Mrs. [redacted] and another case that has nothing to do with Mrs. [redacted]. He wanted me to refund her money and that for an additional fee, he would make things go away. I refuted any claim he made regarding Mrs. [redacted]. The following Monday I had an attorney contact Mr. [redacted] to make very clear that this was a spurious and false claim and that we would vigorously deal with both. Now, after reading the complaint, I have a little bit of the rest of the story.Mrs. [redacted] has gone through a difficult period of time. Now that she has filed bankruptcy and has lived without this Mink coat for 9 years, she figures that by making her claims and allegations she can reverse 9 years of payments and pick up some cash that she could otherwise use for something else. I have held her coat religiously for 9 years, monogrammed her coat, and now have taken it apart to complete the original resizing as noted on her original paperwork. I am fully prepared to complete the requested alteration, finish and reline Mrs. [redacted]' Mink coat. She can have the same accommodation of making a monthly payment until completion. Thank you for your cooperation in this matter.[redacted]President

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