Schwartz-Mazda

[ default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] While I appreciate finally receiving a copy of the refunded checkPlease be aware that there was no back and forth communication for weeksThe down payment was refused because it was never mentionedMy wife was never told of a down payment and never agreed to itThe car was driven off the lot without any funds being leftAnd the Internet price which was advertised and promised was the price my wife assumed she was payingShe believed the to be a dealer credit to match the Internet price as advertisedIn the future, you may want to refrain from advertising one price and charging another Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] did her own paperwork We have given the paperwork to our attorney because there was inconsistencies in signatures for the paperwork As far as the claim for the tires and wheels, The claim has been authorizedJon S [redacted]

I Have been talking to [redacted] who has asked me to speak to her husband, [redacted] We had sent out a key to their house but somehow it got lost in the mail when the customers movedI am not sure what happened exactly with that keyMy General Sales manager had spoken with [redacted] last week saying that he would get her the tracking number on Monday which I believe he forgot to give her but I know that Tim called her We did send the Key out and I am waiting to hear from [redacted] to see if there is something else I can do in order to keep them as happy customers [redacted] did say she is thrilled with the car and really appreciated me reaching out to herShe said the experience at the dealership was greatThe after sale portion was what fell apart but I am working to try and make [redacted] and [redacted] as happy as they were when they left the dealershipI have attached the [redacted] tracking

As per the our Banking Agreement :All refunds for products purchase, example Gap Insurance, Extended Warranties etc must be refunded to the FinancingBank until the vehicle is paid off The Check was hand delivered to [redacted] immediately after the request for a refundwas made.Jon S [redacted] Schwartz Mazda

As per the our Banking Agreement :All refunds for products purchase, example Gap Insurance, Extended Warranties etc must be refunded to the FinancingBank until the vehicle is paid off The Check was hand delivered to *** *** *** immediately after the request for a
refundwas made.Jon S*Schwartz Mazda

Tell us why here...*** *** *** failure to provide proof of income POI and proof of employment POE for his above mentioned complaint made *** *** reject his prior approval. *** *** determined his income was over stated on his application and also refused to give them a
telephone number to which they could verify his employment or provider*** *** has rescinded the loan based on information provide by *** *** *** Information to which *** *** *** was informed by *** *** he would have to provide** *** complained to consumer affairs as well and they notified him we are within our rightsHe also talked with *** *** and they notified him of the same things as wellWe asked him to please bring back the vehicle and we would gladly refund his money, he refused using inappropriate language and vulgarity
At this time ** *** *** has in no uncertain term refuses to return our vehicle and we will pursue all legal avenues to recover our vehicleWe along with *** *** have been trying to contact ** *** *** for weeks concerning this matterhe refused to cooperated and or return calls

Tell us why here...*** *** *** failure to provide proof of income POI and proof of employment POE for his above mentioned complaint made *** *** reject his prior approval. *** *** determined his income was over stated on his application and also refused to give them a telephone
number to which they could verify his employment or provider*** *** has rescinded the loan based on information provide by *** *** *** Information to which *** *** *** was informed by *** *** he would have to provide** *** complained to consumer affairs as well and they notified him we are within our rightsHe also talked with *** *** and they notified him of the same things as well.We asked him to please bring back the vehicle and we would gladly refund his money, he refused using inappropriate language and vulgarityAt this time ** *** *** has in no uncertain term refuses to return our vehicle and we will pursue all legal avenues to recover our vehicle.We along with *** *** have been trying to contact ** *** *** for weeks concerning this matterhe refused to cooperated and or return calls

[ default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] While I appreciate finally receiving a copy of the refunded check. Please be aware that there was no back and forth communication for weeks. The down payment was refused because it was never mentioned. My wife was never told of a down payment and never agreed to it. The car was driven off the lot without any funds being left. And the Internet price which was advertised and promised was the price my wife assumed she was paying. She believed the 1850 to be a dealer credit to match the Internet price as advertised. In the future, you may want to refrain from advertising one price and charging another.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I Have been talking to [redacted] who has asked me to speak to her husband, [redacted] We had sent out a key to their house but somehow it got lost in the mail when the customers moved. I am not sure what happened exactly with that key. My General Sales manager had spoken with [redacted] last week saying...

that he would get her the tracking number on Monday which I believe he forgot to give her but I know that Tim called her.  We did send the Key out and I am waiting to hear from [redacted] to see if there is something else I can do in order to keep them as happy customers. [redacted] did say she is thrilled with the car and really appreciated me reaching out to her. She said the experience at the dealership was great. The after sale portion was what fell apart but I am working to try and make [redacted] and [redacted] as happy as they were when they left the dealership. I have attached the [redacted] tracking

Contacted Schwartz Mazda and negotiated a lease deal. I told them it's a long drive for me do they should please confirm all details. They told me car is ready and waiting. When I got there the deal was totally different they outright lied just to get me into the showroom. Instead of a sign and drive lease with all upfront fees rolled in they suddenly wanted thousands of dollars in upfront fees. They just sat there and continually lied to me. No one forced them to offer me a bait and switch low price. I never told them what price I need the car for. They made me an offer which I accepted which they wouldn't stand behind.

On May 25th we received a request for a cancellation of a vehicle service contract by [redacted]. We replied immediately that we would process his request for the cancellation. At that moment in time there were stipulations missing for his ** DL that we needed in order to...

process his DMV documentation. Which customer did in fact send it to us some time after his initial request of the cancellation. We were also having issues collecting his down payment of $1850.00 which customer refused to pay as agreed. We were going back and forth between customer, salesman and Wanda for a few weeks in regard to the down payment which customer refused to pay. It is our company policy that until everything that we need in order to fully process a deal needs to be collected before we go releasing funds to customer or in this case to the bank. That is why there was a delay in the cancellation of the warranty. Our dealership decided to resolve the C.O.D. problem and do the deal without the down payment as agreed with the customer. Once everything was in order we then put in the request for cancellation which could take anywhere between 2 to 4 weeks. We have in fact cancelled the extended warranty as requested and we can provide a copy of the check that was sent to [redacted] We apologize for any inconvenience to the customer and hope that all issues have been resolved. If you need any further information please do not hesitate to contact me. Please See attached Thanks,Jay S[redacted]

[redacted] did her own paperwork . We have given the paperwork to our attorney because there was inconsistencies in signatures for the paperwork.  As far as the claim for the tires and wheels, The claim has been authorized. Jon S[redacted]

As per the our Banking Agreement :All refunds for products purchase, example Gap Insurance, Extended Warranties etc must be refunded to the FinancingBank until the vehicle is paid off.  The Check was hand delivered to [redacted] immediately after the request for a refundwas made.Jon...

S[redacted]Schwartz Mazda

Review: I have bought [redacted] from Shwartesmazda dealership and after one day later I revive a massage on the car dash board that it needs oil change .. I left them a massage with no response everyday I leave a massage with no response then I sent a letter to cancel my gap insurance which is 750$ and also no answer from them. I need my 750$ back and need them to pay for the oil change on the car. They give me bad treatment and wrong information about my car loan. And now they do not want to pay me back my 750$ Gap insurance amont.Desired Settlement: I need my 750$ Gap insurance immediately.

Business

Response:

As per the our Banking Agreement :All refunds for products purchase, example Gap Insurance, Extended Warranties etc must be refunded to the FinancingBank until the vehicle is paid off. The Check was hand delivered to [redacted] immediately after the request for a refundwas made.Jon S[redacted]Schwartz Mazda

Review: I brought a 2008 Pontiac g6xp from this dealer two months ago. I have been to the dealer 6 times regarding the vechile. I was told that I couldn't bring the car back anymore from "[redacted]" the customer service lady. My husband called and the service manager told him to bring the car in. They told me they would get back to me as soon as the manager came in . There is a 10,000 mile warranty on the car. Not only is there a problem with the car right now, but there has been issues with the car since the day I purchased it. They don't want to fix it and now its my problem. I owe 16,000 on this car and yet they will not fix it . It is still under warranty.Desired Settlement: My money and my car back. I have only had this car two months and it has had so many problems and the dealer will not act on this as far as haven't great customer service, its not here, and I don't think that it will ever be.I don't think that it is fair that they sold me a car with so many issues and then they don't want to stand by their word. This company is not recompended as far as I am concerned.

Business

Response:

The 2008 Pontiac that Mrs [redacted] purchased has had a few minor problems. There was a Tire pressure light that came on and we had to reprogram the tire pressure sensors. That repair was done at no charge. She returned another time and the battery had gone bad which caused a no start. We towed the vehicle in and replaced the battery. WE also replaced a battery in the remote and there was a problem with the left rear door not opening with the power door lock. We found the actuator which locks and unlocks the door had failed. We repaired all of these items at no charge to the customer. In a subsequent repair, the customer complained about a noise when turning the vehicle, and we replace an intermediate shaft which cured the problem once again at no charge to the customer. Now the customer is complaining about more noises which she can not duplicate with our technician. I do not know anything about a warranty that the customer says she has on a 2008 vehicle. She was offered an extended service contract, but she declined. This is a 5 year old vehicle, not a new car. we have gone above and beyond the required repairs under the state required 90 day drive train warranty, as none of the repairs were drive train. I don't believe there is any remaining factory warranty on the vehicle. At this point, we are willing to any repairs as required under the 90 day drive train warranty which ends on 9/26/2013. We can not make a 2008 vehicle a new vehicle. The vehicle runs and drives fine. We believe we have been more than fair to Mrs. [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When buying the car. The sticker on the window said 10,000 mile warranty. I guess because I'm a woman , they decided not to abide by this warranty. The car needs work .Not to mention that I was treated rudely numerous times from a woman in customer service. I know that its not a brand new car, but I shouldn't have to pay for repairs for a car I just paid 18,000.00 dollars for. The man [redacted], the salesman agreed with everything I was talking about and now all of a sudden, he has all this to say. I don't want the car and I want them to take it back .I shouldn't have to pay for repairs after only three months, and what happened to the 10,000 mile warranty, thats right I'm a woman and they conviently forgot about that . I am going to notify the bank and I will no longer be able to afford repairs on a car that should be running better than it is. I feel sorry for any other women that go to this dealership and get caught up in this mess. I want to say from the first day I brought it, the day I drove it out the lot , the light for tires was on, I brought it back the next day because they never fixed the problem the first time. Then the back door and the remote, If they are charging so much for this car, then why did I have to go to that dealership 7 times for numerous things. I am not happy with the car or the company, they can have the car back and they can give me my car back and reinburst me for all the trips to the dealership. I live in howell, they are located in shrewsbury, Thats 35 minutes each way,7 times back and forth for a car that I paid 18,000 for.There is really something wrong with this picture.I would hope that your company would help me, I am a woman, and they obviously saw me coming.

thank you

Regards,