Sciarrino Antiques

Initial Business Response / [redacted] (1000, 15, 2016/01/05) */ [redacted] was treated at our office on 6/30/and again on 8/11/ [redacted] came in for a check visit on 9/16/stating the area Dr [redacted] had worked on is causing him painDr [redacted] referred him to a Cardiologist to rule out a blocked arteryOn date of service 8/11/15, [redacted] was accidently walked out under the wrong service codeBecause of this he ended up paying less than he should have for the procedure [redacted] was notified of the mistakeThe receptionist went over the account with [redacted] and showed him where the mistake was on her behalf and apologized to *** [redacted] was not happy about the mistake and began to curse at our receptionistHe began to threaten the receptionist stating "their would be [redacted] to pay if he received the statement with the balance owed" He also stated he would get a lawyerThe receptionist told [redacted] Dr [redacted] deserved to be correctly compensated for the Endodontic services he providedSince then [redacted] has made a complaint with the [redacted] and states he has contacted a lawyer who advised him not to pay the correct amount owed [redacted] asked to speak to Dr [redacted] the week after Christmas while Doctor was on vacationSince then [redacted] states he has spoken to a cardiologist and an another Endodontist [redacted] states the cardiologist ruled out the blocked artery [redacted] also states the Endodontist he saw states something was wrong with the work Dr [redacted] didDr [redacted] was made aware of Adams complaints on 1/4/when he was back from vacationThat morning Dr [redacted] asked the receptionist to call [redacted] and have him come in for a free 3D Scan which normally costs [redacted] During this visit they can both talk about what is going on and [redacted] can show Dr [redacted] the documents from the other Endodonitist stating Dr [redacted] did something wrongDr [redacted] also gave [redacted] the option to come in on a day when he is not working and see his associate if he doesn't feel comfortable with Dr [redacted] We have left a total of messages now for [redacted] asking him to come in for the no charge scan and no charge check visit and he has not returned our phone calls We would like to resolve this issue as soon as possibleWhen [redacted] is ready to come in and go over everything then he is free to do so [redacted] Office Manager Endodontics of the Ozarks Dr [redacted] M [redacted] , DDS, MS [redacted] Springfield, MO XXXXX Main: XXX-XXX-ENDO (XXXX) Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They called supposedly times in one day and I called later in the evening on the same daythey called as I have [redacted] on my cell phone, and there are no towers in this area, so I have to use a family members cell phone, called back same day, I recorded the phone call and the date on LaptopAlso I filed the [redacted] complaint two weeks before Christmas, but yet Dr [redacted] was not aware of itLol Also it has been almost months that I heard anything about the [redacted] it seems funny that only once they heard about the [redacted] complaint did the [redacted] even come upAlso why would I have anything at all to do with these thief's after the results I got, and after they come up with this ridiculous [redacted] bill, which I may also add I have the original receipt that said Paid in full, and under neath it said Paid in cashAnd it is signed off on, they tried saying the person there was new and did not know what she was doingMmm when in fact she went in she back room, and came in front with someone else who told her what to charge, it sure is funny that know one must know how to use the correct billing info thenMy hole point of this is, is this place is very deceptive, and have attitudes, and have been also told by some of the other dentists in this area that they are aware that Dr [redacted] has done shady work on some of there patients alsoIn response to the allegations of me threatening them, they are very mistaken, as what I told them was, if I received a bill there would be [redacted] to pay, because I would get my attorney involved, as I have showed him the original bill of receipt, and he said that is legal binding contract the sell was finished, and I quite: He said I hope they do try to make you pay thisAnyway I have already seen another Endodontics in Springfield, MO and will not go back to this [redacted] hole dentist office, as I might get a [redacted] bill a year later for X-raysLol Final Business Response / [redacted] (4000, 19, 2016/01/11) */ Our office and Mr [redacted] have come into an agreement and we have both resolved this issuePlease update the complaint on our behalf Thanks! :) Final Consumer Response / [redacted] (2000, 21, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response / [redacted] (2000, 11, 2016/04/26) */ [redacted] contacted meHe has sent me the refund requestedIn return, he has demanded I contact your office to say this has been resolvedAnd he paid me a hundred dollars more than requested in order to ensure that I not post about this incident anywhere elseAll in all, pretty cheap hush money but I am hereby doing my part...in saying he resolved the issue to the best of his ability, and above what I requested which was only fair and quick response to my complaintI do want to say that they tried to strong arm me in saying the refund wouldn't come until I took the complaint downIt wasn't [redacted] It was his boss, he said.it insulted my integrity not to trust me...firstin the end, I received the check on SaturdayI request you wait a week before formally closing this complaint...just in case they decide to cancel the check or something as I trusted them and deposited directly into my accountI just want time for it to clearSo, if you don't hear anything more from me in a week, the check cleared without incident...and you can close this complaint as resolved [redacted] assures me that his employee who was so rude to me has been talked to and that won't happen to another clientI hope he's rightIf she had called him out when I was there, I might not have had to file this complaint in the first placeIn any case, thank you for your help and for listening to meI believe your office is the only reason [redacted] RESPONDED, AND SO QUICKLYYour office has clout which I appreciateAgain, thank you

Initial Business Response /* (1000, 5, 2017/07/17) */
Unfortunately we cannot guarantee benefits without sending a predetermination which you have to request before treatment (as stated on the disclaimer you signed)Therefore, your out of pocket is only an estimate until we receive payment from
your insurance companyAgain this is why we have you sign the insurance disclaimer and go over all prices before insurance and let you know when paying this is only an estimateEven though we verify your benefits online, we cannot see if you have outstanding claims from other offices or work you may had doneNone of our employees can "assure" benefits and no one told the patient we had messed up on anythingWe have paperwork the patient signed stating that "As a courtesy, we are happy to bill your dental plan for servicesWhen we call on your insurance and verify benefits it is not a guarantee of payment by the insurance company and may vary according to your individual plan when the actual claim is submitted." It also states "I (patient) have chosen to allow *** of the *** to file my insurance and accept full responsibility for this account and for all dentistry performed upon me and my family in this dental officeI understand it is my responsibility to be aware of what type of dental plan I haveI also understand this office cannot guarantee my insurance company will cover all services rendered and it is only an estimate of benefitsI also understand that if my insurance company does not pay within days of my date of service then I will become responsible to pay at that time." We have sent a copy of this paperwork to the patientWe would be more than happy to work with them on payments, as we know these things are unexpected but the Doctor performed a service and does deserve to be paid for it
Initial Consumer Rebuttal /* (3000, 8, 2017/07/18) */
You failed to mention that I had called weeks prior to my appointment and gave all of my insurance information so that this issue would not have occurredAs a courtesy, my regular dental office provides the EXACT amount due prior to performing any procedure to avoid issues such as theseThe form that you gave me was a generic form that ALL patients sign regardless of how much you actually charge themIn the future it might be helpful to explain that to the patient, instead forcing them to sign a blanket statementI will be sure to share this story for those looking for an Endodontist in the Springfield areaOf course I will now have to make payments but I can assure you that I will never return to this office

Final Consumer Response /* (2000, 11, 2016/04/26) */
[redacted] contacted me. He has sent me the refund requested. In return, he has demanded I contact your office to say this has been resolved. And he paid me a hundred dollars more than requested in order to ensure that I not post about this...

incident anywhere else. All in all, pretty cheap hush money but I am hereby doing my part...in saying he resolved the issue to the best of his ability, and above what I requested which was only fair and quick response to my complaint. I do want to say that they tried to strong arm me in saying the refund wouldn't come until I took the complaint down. It wasn't [redacted] It was his boss, he said.it insulted my integrity not to trust me...first. in the end, I received the check on Saturday. I request you wait a week before formally closing this complaint...just in case they decide to cancel the check or something as I trusted them and deposited directly into my account. I just want time for it to clear. So, if you don't hear anything more from me in a week, the check cleared without incident...and you can close this complaint as resolved. [redacted] assures me that his employee who was so rude to me has been talked to and that won't happen to another client. I hope he's right. If she had called him out when I was there, I might not have had to file this complaint in the first place. In any case, thank you for your help and for listening to me. I believe your office is the only reason [redacted] RESPONDED, AND SO QUICKLY. Your office has clout which I appreciate. Again, thank you.

Initial Business Response /* (1000, 5, 2016/09/21) */
The claim was sent to insurance the day of treatment, we have explained this to the patient. We sent the claim in numerous times by mail and electronically to the insurance company with ssn and even got an alternate id # to use. The insurance...

company still denied claim due to the patient being maxed out on insurance for they year. We then sent the patient a statement and continued to send 2 more statements and after never hearing anything our office policy is to send the patient to collections when the account is 90 days past due. AS A COURTESY to the patient we call to let them know they are being sent if we do not hear back within the next week. This is not by any means a "threat" it is again a courtesy to the patient that we do this, not a requirement. After hearing back from the patient we let them know we understood that they thought insurance would cover at least part of the root canal and did not expect this to happen so we came to an agreement and wrote off 40% which came to [redacted] and told the patient they could make payments until balance is paid in full. The patient has since been making minimum monthly payments which we have let them do because again, we have been trying to work with the patient as much as possible on this. Our computer program electronically sends out monthly statements, it does look like statements for the month of July and August were not sent out. Since they are programmed to be sent out it would have been a technical error that was out of our control and we do apologize for that and completely understand why you wouldn't have paid those months, we never questioned that. However there is still a balance on the account that does need to be paid and we will continue to let the patient make monthly payments until paid in full and will do our part in making sure the patient receives monthly statements. We hope the patient understands this.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The courtesy call came after supposedly sending letters to me informing me about the bill and insurance. During that courtesy call I found out that they didn't even have an address on file for me. So how were the letters sent to me. During the call I gave them my current address to get ahold of me for future referneces. So the address they have on file isn't even the one I was currently living at during that time. AND per the insurance company a request for payment wasn't submitted until November.
Final Business Response /* (4000, 9, 2016/09/22) */
The last eob sent to us from the insurance company indicated the patient was maxed out on their insurance and that is why they are not paying on the claim, we have documentation for that that we will send to the patient if needed. Either way we have already written off almost half of the patients bill and have been letting them make minimal payments. Again, the balance does need to be paid and we will continue to let the patient make payments until paid in full and make sure the patient receives monthly statements.

Initial Business Response /* (1000, 15, 2016/01/05) */
[redacted] was treated at our office on 6/30/15 and again on 8/11/15. [redacted] came in for a check visit on 9/16/15 stating the area Dr [redacted] had worked on is causing him pain. Dr [redacted] referred him to a Cardiologist to rule out a blocked...

artery. On date of service 8/11/15, [redacted] was accidently walked out under the wrong service code. Because of this he ended up paying less than he should have for the procedure. [redacted] was notified of the mistake. The receptionist went over the account with [redacted] and showed him where the mistake was on her behalf and apologized to [redacted] was not happy about the mistake and began to curse at our receptionist. He began to threaten the receptionist stating "their would be [redacted] to pay if he received the statement with the balance owed" He also stated he would get a lawyer. The receptionist told [redacted] Dr. [redacted] deserved to be correctly compensated for the Endodontic services he provided. Since then [redacted] has made a complaint with the [redacted] and states he has contacted a lawyer who advised him not to pay the correct amount owed. [redacted] asked to speak to Dr [redacted] the week after Christmas while Doctor was on vacation. Since then [redacted] states he has spoken to a cardiologist and an another Endodontist. [redacted] states the cardiologist ruled out the blocked artery. [redacted] also states the Endodontist he saw states something was wrong with the work Dr [redacted] did. Dr. [redacted] was made aware of Adams complaints on 1/4/16 when he was back from vacation. That morning Dr. [redacted] asked the receptionist to call [redacted] and have him come in for a free 3D Scan which normally costs [redacted] During this visit they can both talk about what is going on and [redacted] can show Dr [redacted] the documents from the other Endodonitist stating Dr [redacted] did something wrong. Dr. [redacted] also gave [redacted] the option to come in on a day when he is not working and see his associate if he doesn't feel comfortable with Dr [redacted]. We have left a total of 3 messages now for [redacted] asking him to come in for the no charge scan and no charge check visit and he has not returned our phone calls.
We would like to resolve this issue as soon as possible. When [redacted] is ready to come in and go over everything then he is free to do so.
[redacted]
Office Manager
Endodontics of the Ozarks
Dr. [redacted] M. [redacted], DDS, MS
[redacted]
Springfield, MO XXXXX
Main: XXX-XXX-ENDO (XXXX)
Initial Consumer Rebuttal /* (3000, 17, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They called supposedly 3 times in one day and I called later in the evening on the same day. they called as I have [redacted] on my cell phone, and there are no towers in this area, so I have to use a family members cell phone, called back same day, I recorded the phone call and the date on Laptop. Also I filed the [redacted] complaint two weeks before Christmas, but yet Dr. [redacted] was not aware of it. Lol Also it has been almost 3 months that I heard anything about the [redacted] it seems funny that only once they heard about the [redacted] complaint did the [redacted] even come up. Also why would I have anything at all to do with these thief's after the results I got, and after they come up with this ridiculous [redacted] bill, which I may also add I have the original receipt that said Paid in full, and under neath it said Paid in cash. And it is signed off on, they tried saying the person there was new and did not know what she was doing... Mmm when in fact she went in she back room, and came in front with someone else who told her what to charge, it sure is funny that know one must know how to use the correct billing info then. My hole point of this is, is this place is very deceptive, and have attitudes, and have been also told by some of the other dentists in this area that they are aware that Dr. [redacted] has done shady work on some of there patients also. In response to the allegations of me threatening them, they are very mistaken, as what I told them was, if I received a bill there would be [redacted] to pay, because I would get my attorney involved, as I have showed him the original bill of receipt, and he said that is legal binding contract the sell was finished, and I quite: He said I hope they do try to make you pay this. Anyway I have already seen another Endodontics in Springfield, MO and will not go back to this [redacted] hole dentist office, as I might get a [redacted] bill a year later for X-rays... Lol
Final Business Response /* (4000, 19, 2016/01/11) */
Our office and Mr. [redacted] have come into an agreement and we have both resolved this issue. Please update the complaint on our behalf.
Thanks! :)
Final Consumer Response /* (2000, 21, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/07/14) */
To whom It may concern,
[redacted] was referred to our office for treatment for tooth #20 on January 12, 2016. The patient
was scheduled at the end of the day and our receptionist had [redacted] go over payment with the patient
before he went back...

for treatment. When the receptionist returned to the office the following business
day she noticed upon further examination by Dr [redacted], that [redacted] ended up needing treatment
on tooth #18 instead. The price for the tooth [redacted] was referred for was lower than the tooth he had
treatment on, this caused a balance of $34.40 on his account. When the patient called our office he
stated we messed up his account. The receptionist tried to explain we could send him an updated
receipt with the correct tooth number so he could provide his flex spending account with the correct
information. [redacted] would not let the receptionist fully explain and then hung up on the receptionist.
Dr [redacted] feels the amount owed should not turn [redacted]'s experience into a negative one: Dr
[redacted] will write the remaining balance off so the patient will no longer have a balance at our office.
[redacted] - [redacted]
Endodontics of the Ozarks
3762 South Fremont Ave
Springfield, MO XXXXX
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am thankful that they decided to write off the remaining amount but when I was on the phone with them I expressed that I wanted to talk to Dr. [redacted] or the office manager but basically I was refused. Not only did the account get messed up, my insurance along with my work place tried to get it straightened out but in the end I ended up paying way more than what I should have and because they didn't file it right I lost money that I should have been able to retrieve from my flex spending account. I never once received any bills with any explanations as to why or what was done. All bills I saw only had you owe this amount. I am still disappointed that Dr. [redacted] himself never was informed of this as far as I know nor has he contacted me as I requested.
Final Business Response /* (4000, 15, 2016/08/15) */
To whom it may concern:
The office manager has left a message for [redacted], Dr. [redacted] could not call him because he has been out of the office. We also offered to send him an updated receipt which would have been the proper documentation the patient needed to be refunded on his flex card. The insurance company has paid the correct amount in accordance with the specific ADA code that was on the claim and performed for [redacted]. The claim is now closed and there was a difference of $34.40 which we have written off as a courtesy to the patient for the tooth number changing and any inconvenience this has caused. Our office strives to make our patients happy and we do not want any of our patients to have a negative experience here. We would be more than happy to send a copy of the explanation of benefits from the insurance company to the patient if he didn't receive one from them and any other documentation he would need so we can get this issue resolved.
Final Consumer Response /* (2000, 18, 2016/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not going to waste more time on them. Dr [redacted] doesn't have time to talk with me then I am done with them.