Sciarrino Marble Granite & Tile

Hello Ms*** Per our conversation, Tommy's Auto Sales has agreed to pay $as a good faith measure to resolve all issues with this customer; *** ***.Please contact me, *** ***, to arrange payment through you, the Revdex.com.Thank you for your help in this matter.Sincerely;*** ***Tommy's Auto Sales***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Its sad just because you own a business you think you can get away with allegationsI haven't answered the the phone because I work 6/and have a no phone policy not to mention if I could I probably wouldn't, I don't feel like being hung up on or treated rudely Tommy's gave erroneous information when they said I was offered a settlement in November and they didn't hear from me till January 29thMy claim that my personal information was given out was never addressedI am going to purchase a cashiers check for $and forward via certified mail so we can be done with this and I'd like more information on releasing 3rd party private information
Regards,
*** ***

First off my husband did call in regards to the transmission on a couple of different occassions that why you provided a transmission place which you guys claimed would charge us 800$ and they charged us 1100$.Also I took this car for 3 different transmission reviews and they said that tranny was bad for awhile prior to you guys selling it to me. Even the shop you told me to take it to.Also, the shop you told me to take it to put  bad parts in wrong place after repair. my transmission as we speak its back with them 2 weeks in.Bad service on both ends.I still want refund for transmission!
Regards,
[redacted]

Dear Dispute Resolution Consultant;We received your letter today and would be happy to resolve this dispute if only Ms. [redacted] would respond to our phone calls or messages. Another attempt to reach her was made today at 10:52 am to the phone number she provided us with. There was no...

answer.Unfortunately Ms. [redacted] has provided some erroneous information to you which I shall clear up at this time. Ms. [redacted] had a balance of$1744.00 as of November, 26, 2014. In November Ms. [redacted] asked for a balance reduction and in good faith our General Manager,[redacted] agreed to accept $1400.00 as payment in full however this payoff never took place and Ms. [redacted] failed to make a payment in December of 2014. On January 29 Ms.[redacted] paid Seven hundred and forty four ($744.00) dollars. However contrary to her claim she has not come in to pay the balance, nor did Ms. [redacted] refuse a subsequent payment of Seven hundred as Ms. [redacted] claims.We would very much like to have this matter resolved and continue to desire to work with this customer although she has refused to come in and make payments) of any kind since January 29th of 2015. Further, we would accept Seven hundred ($700.00) dollars as payment in full on this account even though late charges have accrued. We would appreciate your help in this matter.Sincerely;Tommy's Auto Sales 602-336-0500

Regarding this complaint, the issues will be addressed in order written in your letter. 1. The customer first visited when the dealership was closed and the employees were leaving.  Everything was locked up. 2. The"boss" did not sell this customer the car, a representative did. 3. The title was...

clear, however, as with many titles some title work needed to be done.  4. the vehicle was purchased on April, 11, 2015.  the implied warranties expired 15 days from this date.  5. The customer contacted Tommy's Auto Sales on May 15,2015.  Nothing was mentioned about a transmission issue, instead the customer inquired about break work.  Brake work is a is maintenance item and the customer is always responsible for that.  6. The customer called on June 5th, 2015 regarding the transmission.  The customer was told that the repair was their responsibility but was given a name of a shop which would do the repair for a reasonable sum of $800.00. The customer paid $2123.00 for this vehicle and not $2600 as they stated to you. Tommy's Auto Sales has acted in good faith with this customer and feels they have done the best they could to satisfy this customer.  Thank you for your inquiry into this matter.