Science Museum of Minnesota

Dear Mr [redacted] The Science Museum of Minnesota appreciates the opportunity to respond to the complaint made on Dec19, by [redacted] ***, ID# [redacted] The museum sends our sincerest apologies to [redacted] for the delayed order and frustration experienced from an online apparel purchase In mid to late November, the overwhelming demand for the Brontosaurus “Thunder Lizard” apparel line placed stress on our inventory, our production facility, and ultimately our shipping partners who worked hard to meet the demands of holiday shoppers around the world According to our production partner, Promotional Designs Inc., this complaint is resolvedThe customer’s order was delivered on 12/21/Promotional Designs, Inchas provided a full refund Again, we apologize for the delay in shipment and any inconvenience that has caused Thank you for your support of the Science Museum of Minnesota Sincerely, Kim [redacted] , Director of Communications

Dear Mr. [redacted]   The Science Museum of Minnesota appreciates the opportunity to respond to the complaint made on Dec. 19, 2017 by [redacted], ID#[redacted].   The museum sends our sincerest apologies to [redacted] for the delayed order and frustration experienced from an online apparel...

purchase.  In mid to late November, the overwhelming demand for the Brontosaurus “Thunder Lizard” apparel line placed stress on our inventory, our production facility, and ultimately our shipping partners who worked hard to meet the demands of holiday shoppers around the world.   According to our production partner, Promotional Designs Inc., this complaint is resolved. The customer’s order was delivered on 12/21/17. Promotional Designs, Inc. has provided a full refund.   Again, we apologize for the delay in shipment and any inconvenience that has caused.   Thank you for your support of the Science Museum of Minnesota.   Sincerely,     Kim [redacted], Director of Communications