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Scientific Games Corporation

6650 El Camino Rd, Las Vegas, Nevada, United States, 89118-2601

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Coins purchased were never credited to me
On March 10,2018. I purchased coins to play the game quickhit slots. My coins were never credited to me. I contacted the support desk and forwarded my *** play receipt 5 times and my coins still were not credited. This is the second time that I have experienced an encounter such as this from the same company. They make no attempt to reimburse the monies or settle the dispute. They request us to contact ***.I was issued a complaint #***.The first time that I was cheated I let it go but now I feel that this is the usual tactics of this company. I would like to be reimbursed in full

Desired Outcome

Refund and to correct the bad business practices of this organization

Scientific Games Corporation Response • Mar 20, 2018

We do apologize for the experience you've had with us.

It appears your account was reimbursed on Thursday, March 15th with a brief explanation of the situation. Here's a copy of that message:

Ticket #*** - Thursday 11:41 am
Hi there ***. We do apologize for the confusion. We'll update our autoresponder to be more clear about how we need those receipts delivered to us. Creating a new ticket by the email address (forwarding) isn't allowed in the system we use.

Since you tried 5 times to send this, we've added 5x the value. We've added 25 million coins to your balance. Your balance is $26,263,941.00.

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Address: 6650 El Camino Rd, Las Vegas, Nevada, United States, 89118-2601

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+1 (702) 897-2284

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This website was reported to be associated with Scientific Games Corporation.


This website was reported to be associated with Scientific Games Corporation.



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