The point of this claim is that Chantry Village hasn't provided any proof that the carpet was new when we moved in Oct 2014. Again we are not responsible for replacing the carpet from normal wear and tear. If they are saying we caused damage to the carpet with cigarettes that is false because all those listed under the lease do not smoke cigarettes or anything for that matter. I have pictures of the place and the conditions of the carpet when we left . Also attached is the LARGEST addendum which you all are ignoring to honor. I refuse to let this go because out of all my 8 yrs of living on my own have ever experienced this type of shenanigan
To whom it may concern I am going to address each allegation individually with my response. I judge the refund was fair Ms [redacted] received was fair: ...
1. Q What was her Move-in and Move-out Date A. 10/5/2014 10/31/2016 2. Q. Did Ms. [redacted] have an LMR and a Security Deposit A. Yes both 3. Q. Did she ever give notice that she was moving out? A. Yes (see attached notice) 4. Q. Was she told that she had to pay her last month’s rent even though she already paid it up front? A. No she paid her rent on her own. 5. Q. Did she provide notice that she was going to stay? A. The unit was pre-leased by Joyce 9/1 (NTV submitted 8/31). Ms [redacted] came to the office 10/28 after 5pm to ask about rescinding her NTV and renewing. I explained that we had already pre-leased her apartment and that SMG policy did not allow an NTV to be cancelled on a pre-leased unit. She was informed that we would expect her to vacate the apartment as agreed on 10/31. We offered to contact the incoming resident to see if we would be able to accommodate a later move out. 6. Q. Did Natalie tell her that if she didn’t leave we would start eviction proceedings? A. After she asked me how we could make her move, I told her that we would be unable to accept rent from an NTV address possibly leading to the eviction process. Question and response from our legal on this matter: Q. If a resident provides us notice to move-out and we pre-lease the same unit, then the current resident decides to renege on their notice to vacate can we not accept their rent for the upcoming month and legally evict them? A. Yes. The 3 day would be “holdover tenancy”. I would also write them a cover letter that says that if they don’t move causing us to lose the prospect, they are on the hook for whatever money you lose due to the loss. 7. Q. Did Natalie tell her that the LMR would “go toward as a Security Deposit”? A. After the soda was processed we did say that the unused LMR did go against her charges. I believe, when I pointed out there was a LMR attached to the account, I explained that it would be treated like a Security Deposit or any other credit to her account and returned to her after damage assessments were complete. 8. Q. Did someone tell her that the carpet in the unit was New? A. I cannot remember at which point she was informed of the new carpet, but after calls where office personnel were not permitted to interrupt, her file was pulled by all of us to verify the charges. There is confirmation from Canal Services that the carpet was replaced in that address in February of 2014. Ms. [redacted] moved in 10/5/2014. She was charged for the carpet replacement for 5 years of a 7 year’s life pro rate for Cigarette burns in the carpet (see attached move-out inspection – we do have pictures of all damages) – this is not normal wear and tear. 9. Q. Did she turn in a move-in report detailing the condition of the unit, including the stains on the carpet? A. Her move in condition sheet says - D/R - stains on the baseboard & carpet; Hall Carpet - ink stain; Master Bedroom – stains (see attached)
The point of this claim is that Chantry Village hasn't provided any proof that the carpet was new when we moved in Oct 2014. Again we are not responsible for replacing the carpet from normal wear and tear. If they are saying we caused damage to the carpet with cigarettes that is false because all those listed under the lease do not smoke cigarettes or anything for that matter. I have pictures of the place and the conditions of the carpet when we left . Also attached is the LARGEST addendum which you all are ignoring to honor. I refuse to let this go because out of all my 8 yrs of living on my own have ever experienced this type of shenanigan
To whom it may concern I am going to address each allegation individually with my response. I judge the refund was fair Ms [redacted] received was fair: ...
1. Q What was her Move-in and Move-out Date A. 10/5/2014 10/31/2016 2. Q. Did Ms. [redacted] have an LMR and a Security Deposit A. Yes both 3. Q. Did she ever give notice that she was moving out? A. Yes (see attached notice) 4. Q. Was she told that she had to pay her last month’s rent even though she already paid it up front? A. No she paid her rent on her own. 5. Q. Did she provide notice that she was going to stay? A. The unit was pre-leased by Joyce 9/1 (NTV submitted 8/31). Ms [redacted] came to the office 10/28 after 5pm to ask about rescinding her NTV and renewing. I explained that we had already pre-leased her apartment and that SMG policy did not allow an NTV to be cancelled on a pre-leased unit. She was informed that we would expect her to vacate the apartment as agreed on 10/31. We offered to contact the incoming resident to see if we would be able to accommodate a later move out. 6. Q. Did Natalie tell her that if she didn’t leave we would start eviction proceedings? A. After she asked me how we could make her move, I told her that we would be unable to accept rent from an NTV address possibly leading to the eviction process. Question and response from our legal on this matter: Q. If a resident provides us notice to move-out and we pre-lease the same unit, then the current resident decides to renege on their notice to vacate can we not accept their rent for the upcoming month and legally evict them? A. Yes. The 3 day would be “holdover tenancy”. I would also write them a cover letter that says that if they don’t move causing us to lose the prospect, they are on the hook for whatever money you lose due to the loss. 7. Q. Did Natalie tell her that the LMR would “go toward as a Security Deposit”? A. After the soda was processed we did say that the unused LMR did go against her charges. I believe, when I pointed out there was a LMR attached to the account, I explained that it would be treated like a Security Deposit or any other credit to her account and returned to her after damage assessments were complete. 8. Q. Did someone tell her that the carpet in the unit was New? A. I cannot remember at which point she was informed of the new carpet, but after calls where office personnel were not permitted to interrupt, her file was pulled by all of us to verify the charges. There is confirmation from Canal Services that the carpet was replaced in that address in February of 2014. Ms. [redacted] moved in 10/5/2014. She was charged for the carpet replacement for 5 years of a 7 year’s life pro rate for Cigarette burns in the carpet (see attached move-out inspection – we do have pictures of all damages) – this is not normal wear and tear. 9. Q. Did she turn in a move-in report detailing the condition of the unit, including the stains on the carpet? A. Her move in condition sheet says - D/R - stains on the baseboard & carpet; Hall Carpet - ink stain; Master Bedroom – stains (see attached)