Scissors Hair Studio

Dear Revdex.com,We appreciate the opportunity to respond to this complaint We understand that the customer felt misled I was the one who personally handled that transaction The [redacted] of the salon was not in, and I let the customer know that some bracelets were sterling silver and some were not She purchased the bracelet at the marked price The customer claims that she was intentionally lied to and misled As the person who handled this transaction, I can testify that these were not my intentions, and the customer has absolutely no right to make assumptions about my character and integrity I do not receive commission from selling jewelry, so I had no motivation to lie to or mislead the customer in order to make a sale When the customer returned to the salon a few weeks after her purchase, she expressed her disappointment that the bracelet was not in fact sterling We offered her a refund of $ At this point, the customer took the $in cash, kept the bracelet, and proceeded to aggressively yell at everyone in the salon, accusing us of being liars, thieves, etc As I stated before, I was the one who personally handled the initial transaction I accept the customer’s complaint that she thought she thought she was buying a sterling silver bracelet However, I do NOT accept her assertion that we intentionally deceived her and misled her in order to make a sale As a self-proclaimed expert in sterling silver, she had ample opportunity to examine the bracelet before wearing it We do not give refunds on items that have been worn We have already given her $20, which should have resolved the situation We will not issue a full refund of an item that has been worn for weeks We are sorry for the customer’s dissatisfaction, but we cannot change our refund/return policyWe hope this provides some clarity to the situation, and thank you for your time in considering our side of this matter

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I refuse the offer for several reasonsI was misled about the bracelet being sterling silver, because I asked Ms*** twice I also purchased the most expensive one on the rackThe *** stated to me the bracelet only cost dollars I have my bank statement available where I was charge dollars I would like to present this item to Revdex.com for evidenceI purchased the item on April 3, I ask for a return policy on the 21st of April and they could not provide one I had a witness go with me inside of the store, because I felt like they were going to not give me back my moneyThe money came from my father's estate and I wanted to purchase something I could keep and give to my daughterYes I took the dollars because I was upset I kept the bracelet for evidence they did not want the bracelet back anyway they told me to leave and I let left and contacted Revdex.com

Dear Revdex.com,We appreciate the opportunity to respond to this
complaint.  We understand that the
customer felt misled.  I was the one who
personally handled that transaction.  The
[redacted] of the salon was not in, and I let the customer know that some...

bracelets
were sterling silver and some were not. 
She purchased the bracelet at the marked price.  The customer claims that she was
intentionally lied to and misled.  As the
person who handled this transaction, I can testify that these were not my
intentions, and the customer has absolutely no right to make assumptions about
my character and integrity.  I do not
receive commission from selling jewelry, so I had no motivation to lie to or
mislead the customer in order to make a sale.  
When the customer returned to the salon a few weeks after her purchase, she
expressed her disappointment that the bracelet was not in fact sterling.  We offered her a refund of $20.  At this point, the customer took the $20 in
cash, kept the bracelet, and proceeded to aggressively yell at everyone in the
salon, accusing us of being liars, thieves, etc.  As I stated before, I was the one who personally
handled the initial transaction.  I
accept the customer’s complaint that she thought she thought she was buying a
sterling silver bracelet.  However, I do
NOT accept her assertion that we intentionally deceived her and misled her in
order to make a sale.     As a self-proclaimed expert in sterling
silver, she had ample opportunity to examine the bracelet before wearing
it.  We do not give refunds on items that
have been worn.   We have already given
her $20, which should have resolved the situation.  We will not issue a full refund of an item
that has been worn for 3 weeks.  We are
sorry for the customer’s dissatisfaction, but we cannot change our
refund/return policy. We hope this provides some clarity to the situation, and
thank you for your time in considering our side of this matter.

Review: I went to this business on April 3rd just purchased a sterling silver bracelet the [redacted] was not there the lady inside of the store stated that the [redacted] was not there and to come back at 1 p.m. I return back to the store at 1 p.m. to purchase the bracelet the lady inside of the store stated she spoke with the [redacted] and the [redacted] told her which of the bracelet were sterling silver I purchased the bracelet for $73 and I returned the bracelet on April 21st because it was not sterling silver as I was told the [redacted] stated she could only give me But 20 dollars of my money back because the bracelet was only $40 and it was not intentionally sold to me as silver sterling silver I would like a full refund of my money back because I was lied to and misled by the employee inside of the store.Desired Settlement: I would like a full refund of my money back

Business

Response:

Dear Revdex.com,We appreciate the opportunity to respond to this

complaint. We understand that the

customer felt misled. I was the one who

personally handled that transaction. The

[redacted] of the salon was not in, and I let the customer know that some bracelets

were sterling silver and some were not.

She purchased the bracelet at the marked price. The customer claims that she was

intentionally lied to and misled. As the

person who handled this transaction, I can testify that these were not my

intentions, and the customer has absolutely no right to make assumptions about

my character and integrity. I do not

receive commission from selling jewelry, so I had no motivation to lie to or

mislead the customer in order to make a sale.

When the customer returned to the salon a few weeks after her purchase, she

expressed her disappointment that the bracelet was not in fact sterling. We offered her a refund of $20. At this point, the customer took the $20 in

cash, kept the bracelet, and proceeded to aggressively yell at everyone in the

salon, accusing us of being liars, thieves, etc. As I stated before, I was the one who personally

handled the initial transaction. I

accept the customer’s complaint that she thought she thought she was buying a

sterling silver bracelet. However, I do

NOT accept her assertion that we intentionally deceived her and misled her in

order to make a sale. As a self-proclaimed expert in sterling

silver, she had ample opportunity to examine the bracelet before wearing

it. We do not give refunds on items that

have been worn. We have already given

her $20, which should have resolved the situation. We will not issue a full refund of an item

that has been worn for 3 weeks. We are

sorry for the customer’s dissatisfaction, but we cannot change our

refund/return policy. We hope this provides some clarity to the situation, and

thank you for your time in considering our side of this matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I refuse the offer for several reasons. I was misled about the bracelet being sterling silver, because I asked Ms. [redacted] twice I also purchased the most expensive one on the rack. The [redacted] stated to me the bracelet only cost 40.00 dollars I have my bank statement available where I was charge 73.00 dollars . I would like to present this item to Revdex.com for evidence. I purchased the item on April 3, 2015 I ask for a return policy on the 21st of April and they could not provide one I had a witness go with me inside of the store, because I felt like they were going to not give me back my money. The money came from my father's estate and I wanted to purchase something I could keep and give to my daughter. Yes I took the 20.00 dollars because I was upset I kept the bracelet for evidence they did not want the bracelet back anyway they told me to leave and I let left and contacted Revdex.com.