As of 6:PM on Friday, June 5, the customer's repair has been completedWe are now putting it through advanced quality control checks to make sure that it does not lose reverse gear againAs soon as we have confirmed that the problem has in fact been corrected we will contact the customerAt this point we are anticipating that will be Monday, June 8,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The issue remains unresolved The communication from Transmission Transplant has improved Since filing the complaint I have been told that repairs will be finished "tomorrow" about times, and was told again yesterday, so I m hoping the truck will be ready today Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My transmission still grinds through gears It is currently being repaired at a reputable shop Not one of the three junk transmissions was any good Parts are still missing Owner and mechanic give lip service and lie right to your face without blinking Never in my life have I received such DEPLORABLE service I do not know how these people live with themselves How can I argue with liars? Regards, [redacted] ***
We are pleased to report that the problematic issues we encountered with this vehicle have at last been resolvedAfter the vehicle was returned to us, when we could find no answer to the mystery of what was causing the issue(s) which caused the check engine light to illuminate and various diagnostic trouble codes (DTC's) to be stored in the vehicle's computer, we had this vehicle inspected by Chrysler technicians Each time, while no one could find anything wrong with the transmission, after driving approximately miles the check engine light would again illuminate Automotive transmissions are highly electrical these days and receive communications from various other sensors throughout the vehicle There were actually multiple items that we addressed including repairing over ground wires (unrelated to the transmission re-manufacture) , and replacing the alternator The final repair was the replacement of the valve body This is located on the underside of the transmission and is the hub for the electrical communication with the other components There is a very small low/reverse switch valve end plug, a retaining piece for one of the valves in the valve body that was the culprit We replaced the entire valve body for the vehicle and after two extended test drives the check engine light did not come back on and there are no diagnostic trouble codes (DTC's) stored in the vehicle's computer.On a positive note, the frustrations we encountered with this transmission are now starting to be seen by other transmission re-manufacturing facilities across the country Apparently, we at Transplant Transmissions are the first transmission re-manufacturing facility to have isolated the cause and repair and as such our information will be detailed in articles published by both of our national professional organizations While it has been frustrating for both ourselves and our customer, our continued research and the solutions that we found should help countless other consumers in the future who appreciate having the alternative of the significantly reduced cost of a transmission re-manufacture rather than the far more costly dealer replacement David D [redacted] Transplant Transmission, Power Train and Diesel
This customer had the transmission in her [redacted] re-manufactured by our company in early May,and delivered to her at 86,miles After a transmission is installed our procedure is to also check fluid levels of engine oil and antifreeze coolant The radiator in this customer's [redacted] was totally out of coolant When we started filling the radiator the coolant literally ran out as fast as it was being filled We called the customer and told her that we also needed to put a radiator in her car She stated that she was aware that the radiator was bad but did not want us to do anything at that point because she needed her vehicle back that evening She also understood that a bad radiator could damage her newly re-manufactured transmission On May 6, she brought her vehicle back to us with the complaint that the transmission was slipping and there was no reverse The transmission fluid was full but contaminated with water and or coolant We removed her transmission and disassembled it The transmission had been damaged by overheating and water and/or coolant contamination, no doubt caused by her radiator which would not hold coolant At our request, she provided us with a copy of an invoice for the replacement of the radiator She had this work done on April 18, at 86,miles The radiator was replaced days and miles after the new transmission was installed Driving even as little as five miles with a radiator that will not hold coolant and therefore not properly cool the transmission will damage the unit.Our warranty explicitly states that transmission damage caused by overheating is not covered under our warranty Additionally the warranty also states that transmissions damaged by radiator failure are not covered by the warranty Lastly, there is a required week/mile (whichever first occurs) re-check that is needed to validate the warranty This customer did not bring her vehicle back for that two week check either I have attached a copy of her warranty All that being said, we agreed, as a gesture of good will, to repair her transmission for her at no cost We have offered to replace the damaged parts but not re-manufacture it for her againWe have told her that we will make sure that the transmission works properly before releasing the vehicle to her We have advised her that this is not a warranty repair since she voided her warranty of April 2, by failing to come in for the re-check and by overheating her transmission by driving over miles with a radiator that would not hold coolant.We have consulted with our attorney who has advised us that we are absolutely under no legal obligation to do any of this for her, however; customer satisfaction is always our number one priorityGiven the circumstances, we feel this is a generous offer As of this writing, she has not accepted our offer to do thisWe have ordered the parts needed for the no cost repair for her transmission and expect to have her [redacted] ready for her by next week
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please re-read my last message Or, if you have not read it yet, now is too late Friday has passed and still no joy I filed my civil suit against TransPlant Transmissions (aka Scolene) yesterday They never did send me the e-mail they had just claimed that they sent Their untruthfulness, ineptitude, and lies continue There were so many lies in their last response that it made me sick Thank you, Revdex.com, for trying to mediate this complaint It is abundantly obvious that TransPlant Transmissions really does not want to make their customers happy They just continue to produce lies and waste time Any further responses from them on this site will be ignored as they have forced me to my last resort, which is Small Claims Court Revdex.com, I appreciate your attempt to mediate and to resolve this mess that TransPlant Transmissions (Scolene) has brought upon me as well as themselves Again, I wish I never got tangled up with this "transmission" shop Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The issue remains unresolved The communication from Transmission Transplant has improved Since filing the complaint I have been told that repairs will be finished "tomorrow" about times, and was told again yesterday, so I m hoping the truck will be ready today Regards, [redacted]
As of 6:PM on Friday, June 5, the customer's repair has been completedWe are now putting it through advanced quality control checks to make sure that it does not lose reverse gear againAs soon as we have confirmed that the problem has in fact been corrected we will contact the customerAt this point we are anticipating that will be Monday, June 8,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The issue remains unresolved The communication from Transmission Transplant has improved Since filing the complaint I have been told that repairs will be finished "tomorrow" about times, and was told again yesterday, so I m hoping the truck will be ready today Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My transmission still grinds through gears It is currently being repaired at a reputable shop Not one of the three junk transmissions was any good Parts are still missing Owner and mechanic give lip service and lie right to your face without blinking Never in my life have I received such DEPLORABLE service I do not know how these people live with themselves How can I argue with liars? Regards, [redacted] ***
We are pleased to report that the problematic issues we encountered with this vehicle have at last been resolvedAfter the vehicle was returned to us, when we could find no answer to the mystery of what was causing the issue(s) which caused the check engine light to illuminate and various diagnostic trouble codes (DTC's) to be stored in the vehicle's computer, we had this vehicle inspected by Chrysler technicians Each time, while no one could find anything wrong with the transmission, after driving approximately miles the check engine light would again illuminate Automotive transmissions are highly electrical these days and receive communications from various other sensors throughout the vehicle There were actually multiple items that we addressed including repairing over ground wires (unrelated to the transmission re-manufacture) , and replacing the alternator The final repair was the replacement of the valve body This is located on the underside of the transmission and is the hub for the electrical communication with the other components There is a very small low/reverse switch valve end plug, a retaining piece for one of the valves in the valve body that was the culprit We replaced the entire valve body for the vehicle and after two extended test drives the check engine light did not come back on and there are no diagnostic trouble codes (DTC's) stored in the vehicle's computer.On a positive note, the frustrations we encountered with this transmission are now starting to be seen by other transmission re-manufacturing facilities across the country Apparently, we at Transplant Transmissions are the first transmission re-manufacturing facility to have isolated the cause and repair and as such our information will be detailed in articles published by both of our national professional organizations While it has been frustrating for both ourselves and our customer, our continued research and the solutions that we found should help countless other consumers in the future who appreciate having the alternative of the significantly reduced cost of a transmission re-manufacture rather than the far more costly dealer replacement David D [redacted] Transplant Transmission, Power Train and Diesel
This customer had the transmission in her [redacted] re-manufactured by our company in early May,and delivered to her at 86,miles After a transmission is installed our procedure is to also check fluid levels of engine oil and antifreeze coolant The radiator in this customer's [redacted] was totally out of coolant When we started filling the radiator the coolant literally ran out as fast as it was being filled We called the customer and told her that we also needed to put a radiator in her car She stated that she was aware that the radiator was bad but did not want us to do anything at that point because she needed her vehicle back that evening She also understood that a bad radiator could damage her newly re-manufactured transmission On May 6, she brought her vehicle back to us with the complaint that the transmission was slipping and there was no reverse The transmission fluid was full but contaminated with water and or coolant We removed her transmission and disassembled it The transmission had been damaged by overheating and water and/or coolant contamination, no doubt caused by her radiator which would not hold coolant At our request, she provided us with a copy of an invoice for the replacement of the radiator She had this work done on April 18, at 86,miles The radiator was replaced days and miles after the new transmission was installed Driving even as little as five miles with a radiator that will not hold coolant and therefore not properly cool the transmission will damage the unit.Our warranty explicitly states that transmission damage caused by overheating is not covered under our warranty Additionally the warranty also states that transmissions damaged by radiator failure are not covered by the warranty Lastly, there is a required week/mile (whichever first occurs) re-check that is needed to validate the warranty This customer did not bring her vehicle back for that two week check either I have attached a copy of her warranty All that being said, we agreed, as a gesture of good will, to repair her transmission for her at no cost We have offered to replace the damaged parts but not re-manufacture it for her againWe have told her that we will make sure that the transmission works properly before releasing the vehicle to her We have advised her that this is not a warranty repair since she voided her warranty of April 2, by failing to come in for the re-check and by overheating her transmission by driving over miles with a radiator that would not hold coolant.We have consulted with our attorney who has advised us that we are absolutely under no legal obligation to do any of this for her, however; customer satisfaction is always our number one priorityGiven the circumstances, we feel this is a generous offer As of this writing, she has not accepted our offer to do thisWe have ordered the parts needed for the no cost repair for her transmission and expect to have her [redacted] ready for her by next week
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please re-read my last message Or, if you have not read it yet, now is too late Friday has passed and still no joy I filed my civil suit against TransPlant Transmissions (aka Scolene) yesterday They never did send me the e-mail they had just claimed that they sent Their untruthfulness, ineptitude, and lies continue There were so many lies in their last response that it made me sick Thank you, Revdex.com, for trying to mediate this complaint It is abundantly obvious that TransPlant Transmissions really does not want to make their customers happy They just continue to produce lies and waste time Any further responses from them on this site will be ignored as they have forced me to my last resort, which is Small Claims Court Revdex.com, I appreciate your attempt to mediate and to resolve this mess that TransPlant Transmissions (Scolene) has brought upon me as well as themselves Again, I wish I never got tangled up with this "transmission" shop Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The issue remains unresolved The communication from Transmission Transplant has improved Since filing the complaint I have been told that repairs will be finished "tomorrow" about times, and was told again yesterday, so I m hoping the truck will be ready today Regards, [redacted]